[agangelus]

Hi there,

I've been having problems with the sound on my pc for a while which i can't seem to sort. I've tried downloading and reinstalling the drivers but no matter what i do it doesn't seem to work. The message I get is

The audio driver files do not support your computer hardware.

Note: If you uninstalled audio software without restarting your pc, restart now, then run this setup again.


When I tried to install the first time I got the option to uninstall the existing files which I did then restart my pc, but I still get these options and then the above message.

Could someone please help or point me in the right direction?


Many thanks in advance

Ali

[SWI Support Robot]

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]

[screen317]

Hi agangelus,

First I need to know what sound device you're using.


Go to Start --> Control Panel --> Device Manager.

Scroll down to Sound, Video, and Game Controllers.

Expand that list, and tell me which items are listed.


After that, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post please post the one that is not minimized.

-screen317

[agangelus]

Hi there,

Sorry it's taken a while to reply. It's a friends pc and I don't get onto it very often.

The list of items are below -

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture
Media Control Devices
Microsoft WINMM WDM Audio Compatibility Driver (this item has an ! over the speaker icon)
SoundMAX Integrated Digital Audio
Unimodem Half-Duplex Audio Device
Video Codecs

Below is the DDS report -


DDS (Ver_09-07-30.01) - NTFSx86
Run by Liz at 13:08:03.04 on 04/08/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.2014.1248 [GMT 1:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\USBStorage\USBDetector.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Liz\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.sky.com/
uDefault_Page_URL = hxxp://www.sky.com
uWindow Title = Windows Internet Explorer provided by Sky Broadband
uInternet Settings,ProxyOverride = <local>
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
mRun: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [USBDetector] c:\usbstorage\USBDetector.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\soundmax\SMax4PNP.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\liz\startm~1\programs\startup\bbcipl~1.lnk - c:\program files\bbc iplayer desktop\BBC iPlayer Desktop.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\utilit~1.lnk - c:\windows\system32\sistray.exe
IE: {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1248117810515
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\liz\applic~1\mozilla\firefox\profiles\xn7gr16a.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.sky.com/
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\liz\application data\mozilla\firefox\profiles\xn7gr16a.default\extensions\oberongamehost@oberongames.com\platform\winnt_x86-msvc\plugins\npOberonGameHost.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-1-16 214024]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-4-9 210216]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-1-15 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-1-15 144704]
R2 ousbehci;OrangeWare USB Enhanced Host Controller Service;c:\windows\system32\drivers\ousbehci.sys [2009-7-5 45824]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-7-11 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-1-15 79880]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-1-15 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-1-15 40552]
R3 ousb2hub;OrangeWare USB 2.0 Root Hub Support;c:\windows\system32\drivers\ousb2hub.sys [2009-7-5 56960]
S2 gupdate1c9b843f055e350;Google Update Service (gupdate1c9b843f055e350);c:\program files\google\update\GoogleUpdate.exe [2009-4-8 133104]
S3 FXDRV;FXDRV;\??\i:\fxdrv.sys --> i:\Fxdrv.sys [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-4-9 34216]

=============== Created Last 30 ================

2009-08-04 13:07 <DIR> --d-h--- c:\windows\PIF
2009-07-27 01:30 <DIR> --d----- c:\docume~1\liz\applic~1\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
2009-07-27 01:30 <DIR> --d----- c:\program files\BBC iPlayer Desktop
2009-07-22 17:25 37,027 a------- c:\windows\atmoUn.exe
2009-07-22 17:25 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\Viewpoint
2009-07-21 21:25 <DIR> --d----- c:\program files\Microsoft CAPICOM 2.1.0.2
2009-07-21 19:56 537 a------- c:\windows\eReg.dat
2009-07-21 19:47 33,792 a----r-- c:\windows\NPSExec.exe
2009-07-21 19:45 <DIR> --d----- c:\program files\Maxis
2009-07-21 13:08 27,496 a------- c:\windows\system32\mucltui.dll.mui
2009-07-21 13:08 268,648 a------- c:\windows\system32\mucltui.dll
2009-07-20 19:44 88,960 a------- c:\windows\system32\drivers\MidiSyn.sys
2009-07-20 19:24 392,704 a------- c:\windows\system32\drivers\senfilt.sys
2009-07-20 19:24 127,872 a------- c:\windows\system32\drivers\aeaudio.sys
2009-07-20 19:24 765,952 a------- c:\windows\system\crlds3d.dll
2009-07-20 19:24 220,992 a------- c:\windows\system32\drivers\smwdm.sys
2009-07-20 16:50 <DIR> --d----- C:\swsetup
2009-07-20 16:31 <DIR> --dsh--- c:\documents and settings\liz\IECompatCache
2009-07-17 22:58 <DIR> --d----- c:\program files\Bethesda Softworks
2009-07-17 22:38 345,931 a------- C:\AnalysisLog.sr0
2009-07-17 22:21 <DIR> --d----- c:\program files\Sierra Entertainment
2009-07-17 21:54 107,888 a------- c:\windows\system32\CmdLineExt.dll
2009-07-17 21:49 266,088 a------- c:\windows\system32\xactengine2_8.dll
2009-07-17 21:49 18,280 a------- c:\windows\system32\x3daudio1_2.dll
2009-07-17 21:49 3,497,832 a------- c:\windows\system32\d3dx9_34.dll
2009-07-17 21:49 81,768 a------- c:\windows\system32\xinput1_3.dll
2009-07-17 21:11 <DIR> --d----- c:\docume~1\liz\applic~1\Big Fish Games
2009-07-17 21:09 <DIR> --d----- c:\program files\Mystery in London
2009-07-17 21:09 <DIR> --d----- c:\program files\bfgclient
2009-07-17 21:08 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\BigFishGamesCache
2009-07-17 19:01 <DIR> --d----- c:\program files\PopCap Games
2009-07-12 13:53 <DIR> --dsh--- C:\found.000
2009-07-09 19:57 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-07-09 18:55 <DIR> --d----- c:\docume~1\liz\applic~1\Samsung
2009-07-09 13:16 174,592 a------- c:\windows\system32\framedyn.dll
2009-07-09 13:14 5,632 a------- c:\windows\system32\drivers\StarOpen.sys
2009-07-09 13:12 766 a------- c:\windows\system32\Uninstall.ico
2009-07-05 23:47 56,960 a------- c:\windows\system32\drivers\ousb2hub.sys
2009-07-05 23:47 45,824 a------- c:\windows\system32\drivers\ousbehci.sys
2009-07-05 23:47 <DIR> --d----- c:\windows\Drivers
2009-07-05 23:11 1,688 a------- C:\DX-ECDRW100_Drivers.exe.dat
2009-07-05 23:11 918,745 a------- C:\DX-ECDRW100_Drivers.exe
2009-07-05 23:11 481,668 a------- C:\PCI330USB2.zip
2009-07-05 23:11 2,240 a------- C:\raid411a.zip.dat
2009-07-05 23:11 2,220 a------- C:\6303_Vista_Win7_PG537.zip.dat
2009-07-05 23:11 2,156 a------- C:\PCI330USB2.zip.dat
2009-07-05 23:11 2,136 a------- C:\uvga5_v514.zip.dat
2009-07-05 23:11 1,688 a------- C:\AIO_CDB_Full_Network_enu.exe.dat
2009-07-05 23:11 1,452 a------- C:\HP_LJ_P4010_PCL6_32Bit.exe.dat
2009-07-05 23:11 14,330,616 a------- C:\uvga5_v514.zip
2009-07-05 23:11 31,125,683 a------- C:\6303_Vista_Win7_PG537.zip
2009-07-05 23:10 170,995,048 a------- C:\AIO_CDB_Full_Network_enu.exe
2009-07-05 23:10 11,840,079 a------- C:\raid411a.zip
2009-07-05 23:10 15,117,544 a------- C:\HP_LJ_P4010_PCL6_32Bit.exe
2009-07-05 22:33 988 a------- C:\UFantasy.ini
2009-07-05 21:59 5,183 a------- c:\windows\system32\drivers\usbu2a.sys
2009-07-05 21:59 <DIR> --d----- C:\USBStorage
2009-07-05 21:06 <DIR> --d----- c:\program files\PC Drivers HeadQuarters

==================== Find3M ====================

2009-07-03 18:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-16 15:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 15:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-03 20:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-07 16:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-16 14:37 0 a------- c:\docume~1\liz\applic~1\wklnhst.dat
2009-04-09 16:57 32,768 a--sh--- c:\windows\temp\cookies\index.dat
2009-04-09 16:57 32,768 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2009-04-09 16:57 81,920 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 13:09:17.51 ===============

Many thanks
Ali

This post has been edited by agangelus: 04 August 2009 - 07:13 AM

[screen317]

Hi Ali,

Sorry for the delay. I was away for a week and forgot to let you know.


Back in Device Manager, right-click this and click Uninstall:

Microsoft WINMM WDM Audio Compatibility Driver


Restart the computer (it will install itself again automatically) and see if the sound is okay now.

-screen317

[agangelus]

Hi there,

Sorry again for taking so long to get back to you (hope you had a good week away). I'm going over to my friends house this week and will try what you suggested then let you know the outcome.

Thanks again
Ali

[agangelus]

Hi there,

Just checked, and for some reason the item you suggested uninstalling seems to be gone. Not sure why as i've asked my friend if she'd done anything, but she said she hadn't.

Kind regards
Ali

[screen317]

Something for you to try:

Right-click this entries and click Update Driver:

SoundMAX Integrated Digital Audio


If no driver could be found, right-click it, click Properties, Roll Back the driver to the previous version, and restart the computer to see if there's sound now.

Are there any other sound entries with a yellow exclamation mark?

Are you sure the sound isn't just muted somewhere?

-screen317

[agangelus]

Hi there,

Sorry for the time, I haven't seen my friend for a while. Anyway, have done all you suggested but still nothing. The sound is definitely not muted. I tried the rollback suggestion but the message below displayed in the info box when I clicked on properties -

No drivers are installed for this device.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

Definitely no other exclaimation marks.

Many thanks
Ali

[Rocket Grannie]

Hello agangelus

screen317 is unavailable. I will be helping you.

First of all, please go here
Run the scan, then download and install the recommended driver/s.

Does this fix the problem?

If you still have no sound, then I need some information please.

Is there a microphone plugged into the computer? If there is, disconnect it please.
Are the speakers connected?
Have you recently installed a new Windows system or upgraded the system?
Have you recently installed any new hardware?
Can you remember what you were doing on the machine just before this problem started?

Please go Start-->Control Panel-->Sounds and Audio Devices.
Under Volume make sure mute is not ticked.
What is written at the top next to the Volume icon?
Is the Device Volume bar at halfway or higher?
Click Advanced---Are all those Volume Levels turned on, and are all the mute boxes empty?
Please do the same with Speaker Volume.
Click Advanced and make sure the Speaker Setup is correct.

Under Sounds can you hear Window sounds?

Under Audio---what is the Default Device?

Under Voice--- what is the Default Device?
Please click---Test Hardware---does the microphone work?

Under Hardware---click each item in the list (one at a time)-->click Properties---under Device status---does it say “This device is working properly” for every item?


Rocket Grannie

[agangelus]

Hi there,

Couldn't install missing drivers as there was a charge of $29.99. Please advise. There is already driver detection software on the pc as my friend purchased it last month. It's called Driver Detective.

Ali

[Rocket Grannie]

Hello agangelus

Quote

Couldn't install missing drivers as there was a charge of $29.99. Please advise.

Sorry. My bad. I didn’t post the second link to download the drivers.

However, please run Driver Detective and install/upgrade all the drivers they recommend.

Let me know if this solves the problem.

Rocket Grannie

[agangelus]

Hi there,


Have just done what you suggested, but an error happened with a blue screen with the message -

A problem has been detected and windows has been shut down to prevent damage.

If this is the first time you've seen this error screen restart your computer. If this screen appears again, follow these steps:

Check for adequate disk space.......

Check for BIOS updates.....

Technical info

Stop: 0x0000007e (0x0000005, 0xb22d146d, 0xbacffa74, 0xbacff770)

portcls.sys - address b22d146d base at bssd1000, datestamp 48025ccc

beginning dump of physical memory.
physical memory dump complete
contact systems administrator or technical support.

I've left out some of the stuff which didn't seem relative, as I would have ended up writing a book.


Many thanks
Ali

[Rocket Grannie]

Hello agangelus

Your computer appears to have some serious hardware problems.

0x0000007e stop error messages are mostly hard drive or ram related.

On Microsoft Site:

Incompatible audio drivers.
A damaged device driver or system service.

At this point, considering that it is not malware related, I cannot really help you much more.

I recommend visiting the great people at Tech Support Forum, who may be better able to analyze your current problems and hardware to provide a solution.

Sorry that I am not able to help you at this time.


Rocket Grannie

[agangelus]

Hi again,


No worries, cheers for all the help and I'll let you know the outcome.

Ali x