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rambro

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    Hi, I am using the following computer system:

    Dell Dimension 4100 Series, Pentium 3 Processor at 733 Mhz, Windows XP Professional, 512 MB of ram, 100 GB hard drive.
  1. Dear hayleyscomett, (Note: Please read through these instructions a couple of times before executing the steps in this post.) You may want to print out these instructions or save them as a text file with "Notepad" to your desktop. ****************************** Welcome to the SWI forums. ************************************ Ok, I got your personal message, Here is how I would go about uninstalling your Norton Antivirus software: Your Norton antivirus software (manufacturered by Symantec) is better than having "no" antivirus software at all; however, it is "not" the only antivirus software around. Their are better antivirus software programs out there. When your yearly subscription expires for Norton Antivirus, I suggest you switch to a different Antivirus software. Norton Antivirus software is a big and bloated antivirus software program and really does not do a good job protecting your system from infection (however, it is better than no antivirus at all). I would also stay away from McAfee Antivirus software. I suggest switching to antivirus products like Nod32, AVG or TrendMicro. (Note: I have Nod32, go to www.eset.com and try the downloading the 30 day trial version before purchasing.) Here are other free versions, you decide. When your yearly subscription to your norton antivirus software has expired, AVG makes an excellent free antivirus client, as do AntiVir or avast!. I suggest you install and run one of these anitivirus software programs. If you do decide to install a different antivirus software program, here are instuctions on how to do this: Here are the steps you should take to install your new antivirus software: 1. Create a folder on your desktop and name it "Antivirus". 2. Download the .exe or .zip file to this folder but do not run the executable or zip files respectively at this time. 3. Restart your computer, without connecting to the "Internet". 4. Uninstall your old antivirus software through the "Add/Remove" programs via your Control Panel (in your case, uninstall your Norton Antivirus software). 5. Install your new antivirus software, without connecting to the "Internet". 6. Restart your computer and re-connect to the "Internet" and run your new antivirus software and fix anything it finds. *************************************** I would like you to generate a "Add/Remove Software list" log using the HijackThis application. Here is how you can do this: Restart your computer. Open Hijackthis, In the lower right corner click the "Config..." (Configuration) button. Once in the "Configuration" panel, click "Misc Tools" button. Then click the "Open Uninstall Manager..." button. The "Add/Remove Programs Manager" panel should appear. In this panel click the "Save list" button. Save the "uninstall_list.txt" file to its default location. Then copy and paste the notepad text that appears in the generated "unistall_list.txt" file in a reply to this post. **************************************** Restart your computer and then post a new HijackThis log. In addition, let me know in detail how your computer system is running after performing the above steps.
  2. Dear Noggie, I would definitely contact the company that hosts the SWI website, and let them give you access to the necessary links (to change them) so that people don't purchase the X-cleaner product though Mike Healan's paypal account. For the people, that have already purchased the X-cleaner product, you should try an "credit" their accounts for the purchase of this product, since they have probably paid for the this product through a credit card (that is, refund their money through a credit on their credit card balance.) Set up an account of your own, so any future transactions (purchases of this product) will go through you in cooperation with the manufacturers of the X-cleaner product. I don't know how legally liable you are in this situation, but be careful here so you will not be accused of defrauding the public. Good luck. rambro.
  3. Dear cduggan, My next suggestion is for you to perform a "windows xp repair install" on your computer. Make sure you backup your private data (i.e. my documents) by burning it to a cd-rom. Here are a few links on how to do a repair install on your computer: http://www.geekstogo.com/forum/Repair-Windows-XP-t138.html http://www.besttechie.net/forums/index.php?showtopic=1523 http://www.michaelstevenstech.com/XPrepairinstall.htm http://support.microsoft.com/?kbid=315341 (See: Method 2: Reinstall Windows XP by starting your computer from the Windows XP CD) http://www.tweakxp.com/article36955.aspx See the following link as a reference: http://ask-leo.com/my_taskbar_is_missing_a...at_do_i_do.html In addition, let me know in detail how your computer system is running after performing the above steps. Let me know in detail if you get your "taskbar" back. rambro
  4. Dear decoy.016, The following is a quote from the user, shadowwar, who is a "Global Moderator" at the SWI forums: ************************************ Since you are going to replace the hard drive in question (I think), no need to run and produce the ""Add/Remove Software list" log and the "SlientRunners" log. However, I wanted you to run the "Add/Remove Software list" post, to see if we could uninstall certain programs from your computer sytem that may effect the "performance" of your computer system. I also wanted you to run the "SlientRunners" post, to see if we can located bad, hidden files on your computer system that the HijackThis log could not find. ************************************** 1) Do not just copy all your orginal C: drive data to another hard drive via the swap method. 2) Copy your private data, to another hard drive or to a cd-rom. 3) Do not copy your applications to another hard drive or cd-rom, you can always reinstall them, just copy your private data produced by them over to a cd-rom or hard drive. 4) Get all the "drivers" for your computer so that your hardware can communicate with your computer. 5) Replace the hard drive and reinstall your operating system. 6) If have to update your "drivers" for your hardware then you will have them ready. 7) Re-install your applications. 8) Transfer your personal data to your new hard drive. See the following links as a reference: http://labmice.techtarget.com/windows2000/...all/default.htm http://www.techtutorials.info/win2kinsta.html rambro
  5. Dear decoy.016, I was talking to a member of the swi forum and this member suggested that you back up your private data and replace your C: hard drive. So just to repeat, back up your private data from the C: drive and replace your C: drive. rambro
  6. sorry, duplicate post.
  7. Dear cduggan, Let us see if we can get your "taskbar" back through a registry edit. Dear cduggan, I would like you to edit your "registry settings", but before you do that, I want you to make a back up copy of your "registry" in case something goes wrong. Here is how this is done: Back up your current registry 1) Click on the Start button. 2) From the menu that appears, choose Run. 3) In the window that appears, there is a text area labeled Open. In that area, type "regedit" (without the quotation marks"). 4) Click the OK button (or hit the Enter or Return key on your keyboard). 5) The Registry Editor window should open. 6) If My Computer is not highlighted, click on it once so that it is highlighted. 7) On the menu bar, click on Registry and then click on Export Registry File. 8) The Export Registry File window will appear. In the Save In drop-down box at the top, choose Desktop. 9) In the File Name box at the bottom, type "backup" (without the quotation marks), then click the Save button. 10) A backup copy of the entire registry will now be saved to your desktop in case something goes wrong. Notes: * To restore the registry from the backup file you made, follow the same steps as above, but in step 2 choose Import Registry File instead of Export Registry File. Or, alternatively, you could double-click on the backup file on the desktop and answer Yes when it asks if you want to import the information into the registry. * Once you've made changes to the registry and you are sure that you no longer need the backup file you made, simply delete it from the desktop. See the following link: http://helpdesk.umd.edu/topics/troubleshoo...ndows_2000/555/. Pay attention to the following sections: Starting the Registry Editor and Backing Up the Registry. ************************************ Edit your registry Go to the following link and click on it to open it up: http://www.kellys-korner-xp.com/regs_edits/taskmanager.reg Then from either your Internet Explorer browser or Mozilla FireFox browser, I want you to save this file to your "desktop" and save it as "taskmanager.reg". Dear cduggan, you are basically creating a .reg file and saving it to your desktop. Once the "taskmanager.reg" file is created on your desktop, go to your desktop, double-click on taskmanager.reg, and click Yes to merge it with the registry. Restart your computer and then please post a new HijackThis log. In addition, let me know in detail how your computer system is running after performing the above steps. Let me know in detail if you get your "taskbar" back.
  8. Dear decoy.016, In my last post I mentioned that you should run a "chkdsk" on your D: drive. I would like you to do that now and post the results for that drive as in your previous post. In the meantime, I am going to confer with other members of this forum about your thread. rambro
  9. Dear aria88, First of all, while you are working on solving the current problems on your pc, you should not add any new hardware or software on your computer system, unless it is software I asked you to install on your computer system. Secondly, I would recommend that you follow my previous post, that is, post #18. Let me know if you can then access the websites in question. Your last post to me told me "nothing" about your present problems with your computer system. rambro
  10. Dear decoy.016, I would like you to look at this following link/article: http://reviews.cnet.com/5208-6121-0.html?f...essageID=387992 Then I want you to do this: Click Start, select Run. In the 'Open' box, type cmd Click Ok. Run the chkdsk utility by typing in the following command: chkdsk c: /f /r (i.e. Do this for your C: drive) chkdsk d: /f /r (i.e. Do this for your D: drive) NOTE: the /f command automatically fixes any errors encountered, the /r command locates bad sectors and recovers readable information [*] A reboot is normally required for the Chkdsk program to lock the disk and run correctly, so simply restart the computer and Chkdsk will run automatically. When it's finished, (This process can take quite a while depending on the size of your disk, etc.), it will boot back to normal Windows. See the the following link as a reference: http://www.microsoft.com/technet/prodtechn...o.mspx?mfr=true rambro
  11. Dear decoy.016 In your HijackThis log I noticed the following line: Can you tell me in detail what your D: drive represents? Is it another hard drive? Is it a CD rom drive? Have you made an changes to this D: drive? Have you done any hardware or software changes to your computer since your last HijackThis log? rambro
  12. Dear decoy.016 Do not use the w98 startup floppy. Can you give me in detail that whole error message? rambro
  13. Dear decoy.016, (Note: Wait for this application to run to completion. It may seem that the application might have finished running, but it might be still running. You will see.) Please download SilentRunners from here: http://www.silentrunners.org/Silent%20Runners.zip. Unzip it to the desktop and double-click on it. If you get any kind of warning message about scripts, please choose to allow the script to run. When the scan is finished, it will create a logfile on the desktop. Please post the entire contents of this logfile in a reply to this post. rambro
  14. Dear decoy.016, I would like you to generate a "Add/Remove Software list" log using the HijackThis application. Here is how you can do this: Restart your computer. Open Hijackthis, In the lower right corner click the "Config..." (Configuration) button. Once in the "Configuration" panel, click "Misc Tools" button. Then click the "Open Uninstall Manager..." button. The "Add/Remove Programs Manager" panel should appear. In this panel click the "Save list" button. Save the "uninstall_list.txt" file to its default location. Then copy and paste the notepad text that appears in the generated "unistall_list.txt" file in a reply to this post.
  15. Dear decoy.016, Under no circumstances should you fix this line. This line is legitimate. In the HijackThis log the following line: actually means this: Do not fix this line!!! ****************************************** These lines are legitimate, I would leave them. If you fix these lines, your TrendMicro and Panda software online virus scanners may not work. Leave these lines alone. ******************************************** I need you to install sun java software, please uninstall any previous versions of the sun java software through your Add or Remove programs. I would like you to download some java software (i.e. good to have on you computer system, just keep it updated). Go to the following link: http://java.sun.com/j2se/1.5.0/download.jsp This should bring you to a web site whose title is: Java SE Downloads Click on the fourth download: Java Runtime Environment (JRE) 5.0 Update 9. The J2SE Runtime Environment (JRE) allows end-users to run Java applications. Note: The link itself should say: Java Runtime Environment (JRE) 5.0 Update 9 Click on this link. This should bring you to a web site whose title is: J2SE Runtime Environment 5.0 Update 9 Accept the License Agreement by clicking on its associated "radio/option" button. Scroll to the box that says: Windows Platform - J2SE Runtime Environment 5.0 Update 9 Click on the link that says: Windows Offline Installation, Multi-language and proceed with the download and installation. (Note: It should also say: jre-1_5_0_09-windows-i586-p.exe - 15.74 MB) Restart your computer and then post a new HijackThis log. In addition, let me know in detail how your computer system is running after performing the above steps.