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The Dark Knight

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  1. Hello OldGirl, I am following your topic over at BleepingComputer. If it isn't successful or you want to try something else let me know.
  2. Hey RobertCF, Glad to hear it has gone well. Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future. IMPORTANT: Please enable Automatic Updates under Start > Control Panel > Automatic Updates to ensure your Windows updates regularly. This is extremely important in ensuring you remain protected against vulnerabilities and infections. This is a crucial security measure. As a minimum, you need at least an antivirus, firewall and some type of anti-spyware program. Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs: MalwareBytes' Anti-Malware Is a very good scanner that you can use when needed or pay to have it provide resident protection. Spybot-Search & Destroy A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features if you don't have the resident part of another anti-spyware program running. SpywareBlaster A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here. Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster, can be run with any of them. Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you may be able to find out if it is a rogue here: http://www.spywarewarrior.com/rogue_anti-spyware.htm A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above. Please consider using an alternate browser. Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and Add-ons, like Adblock Plus and NoScript, can make it even more secure. To avoid dangerous sites Web of Trust or McAfee SiteAdvisor can be installed. Google Chrome or Opera are other good options. Two useful programs for keeping your programs up-to-date are FileHippo or Secunia PSI. Running one of these regularly will help you obtain the latest program updates. Please also read Tony Klein's excellent article: How did I get infected in the first place. Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
  3. Hey OldGirl, I think that you might be better off posting a topic at BleepingComputer. I say this because I am unfamiliar with these errors that keep occurring, and there are staff at BC who will be more capable. I am happy to keep helping you if you wish, but I think you may get your problem sorted quicker there.
  4. Hey OldGirl, Yep sometimes I get away from my computer . Before we replace that acpi file using Command Prompt, please open up Command Prompt as you have been doing and enter these 4 commands. After you type one in, please press Enter and then continue with the next one. Bootrec.exe /FixMbr /FixBoot /RebuildBcd Please let me know if this fixes the boot issue.
  5. Also, I would like you to put in that Windows disc you found again (Windows 7) and type this into the command prompt: sfc /scannow /offbootdir=d:\ /offwindir=d:\windows Please let me know if you can boot into Safe Mode, and if the above instructions work.
  6. Apologies; I was at home and had poor reception while travelling! I would like to check something. Are you able to boot into Safe Mode?
  7. Hey OldGirl, Not a problem . OK so what they are saying to do is go to the folder within drivers that has backups. So for you the address would be: D:\Windows\system32\drivers\folder\ACPI.sys When you type into command prompt, does it find that location when you type it in? Yes these instructions are for Windows 7.
  8. Sorry for the delay OldGirl! Go to this HP support page: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-not-able-to-boot-in-any-mode/td-p/776097 Please follow the steps listed in the first post. It gives you instructions on how to replace the missing file. If you get stuck let me know. Hopefully this works. PS: Make sure when you copy the new file that you copy it to the D drive (D:\Windows\system32\drivers\ACPI.sys).
  9. Hello OldGirl, The file in question: D:\Windows\system32\drivers\ACPI.sys Is found on your D drive. When you ran the SFC, did you change it scan the D drive? If not, please re-run SFC and make sure the C drive is the one that is scanned. Let me know how that goes please.
  10. Hello again OldGirl, You will not lose any data doing what I suggest below. Your laptop is having issues booting because a file that is needed for that startup process has become corrupt; the rest of the data on your laptop should be unaffected. Why it happened? We will know more once we can boot into your laptop. Please visit this website: https://neosmart.net/wiki/boot-critical-file-is-corrupt/ Navigate to the section that is titled Fix#1: Scan the Windows drive for Corruption and follow just those instructions. Please post back how that goes and if anything changes.
  11. Hello OldGirl! OK please open a new topic so that we can help.
  12. Congratulations are in order, and a big thank you for all your hardwork on this forum!
  13. Good on you TheJoker!
  14. Hello emmanuele, I am not sure what you just posted but that isn't the log I wanted. Please re-run Malwarebytes Anti-Malware. Once the program has loaded, select Perform full scan, then click Scan. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to the Desktop. Copy and Paste that log into your next reply. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK for either of the prompts and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. ===== Then, please download AdwCleaner by Xplode onto your Desktop. Double click on AdwCleaner.exe to run the tool. Click on Search. A logfile will automatically open after the scan has finished. Please post the content of that logfile in your reply. You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number. ===== Please post both logs in your reply.
  15. Hey RobertCF, Sounds great!