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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.


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  1. Glad we could help. If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
  2. Hi JoeFixes, sorry for the delay. Frankly, with that error, and after having run SFC, I would restore to factory settings again and start the update process all over again. There is a Microsoft topic on that error here, and it starts off the same way, running System File Checker. All of the recommended options were tried, and none worked. Their ultimate solution was to do a repair install. You would have that option if you had a correct version Windows install media available, or restart the restore and go through all the updates. https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/problems-after-trying-to-upgrade-from-ie9-to-ie11/78356226-f2fd-47b4-823e-8e634fdee987
  3. Glad we could help. If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
  4. Yes, please copy and paste the file into your next reply. If the file if cut off from being too large, check to see where it cut off and post the remainder in another reply. Has updating the Microsoft Mouse and Keyboard Center helped with the mouse?
  5. Go to Start > All Programs > Accessories, right-click on Command Prompt and select Run as administrator When command prompt opens, copy and paste the following command into it, press enter. findstr /c:"[sR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\cbs.txt Attach %userprofile%\Desktop\cbs.txt to your next reply (it will be on your Desktop). For the mouse problem, Your version of Microsoft Mouse and Keyboard Center appears to be outdated. Go to Control Panel, and uninstall the following item: Microsoft Mouse and Keyboard Center Then download the current 64-bit version from here: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center Save the file to the Desktop, then double-click the file to run the installer and follow the prompts. Restart the system. Did that improve the mouse lag? Did you have any error running the script to create cbs.txt?
  6. That's always an option. If you decide to do that, please let me know. Remember that would involve installing lots of updates, locating and installing the correct drivers from the manufacturer if Windows didn't install all of them, and reinstalling all the applications (some might require knowing what the original serial number was if there were additional previously purchased programs to reinstall). There are apparently some disk errors. Go to Start > All Programs > Accessories > right-click on Command Prompt and select "Run as administrator", select Yes to the User Account Control prompt. In the Command Prompt window that opens, type the below line and then press Enter: chkdsk c: /r /x It may take some time to check the disk for errors and correct them. Please reboot when finished. Please go to Start -> Run -> cmd and press Enter. At the command prompt type sfc /scannow, making sure to put a space between the "c" and the slash, and then press Enter. This will run the System File Checker. Follow the prompts, and insert your Windows installation CD if requested. Then please restart your computer. How did that go, did you encounter any errors?
  7. If you want more information on mobile malware, or want to check your device, I would try Malwarebytes Mobile: https://www.malwarebytes.com/mobile/ And MBAM has a support forum for that here: https://forums.malwarebytes.org/forum/131-malwarebytes-anti-malware-mobile/
  8. Reopened at request of topic owner.
  9. Please read https://blogs.microsoft.com/microsoftsecure/2014/01/16/do-i-need-anything-besides-windows-defender/ You need to have an antivirus program installed. Two recommendations other than Microsoft Security Essentials would be either Avast or Avira. Once you install an antivirus, please perform a full system scan and quarantine anything found. You can optionally uninstall Kaspersky Security Scan. It's not an antivirus program, but rather a vulnerabilities scanner and will not protect your system from viruses. You can also optionally uninstall McAfee Security Scan Plus if it was not intentionally installed. It may have been bundled with other software that was installed and not intended to have been installed. Once you have done that, let's try ESET Online Scanner again. Please scan your system with ESET Online Scanner Ensure that you have the flash drive plugged in when you run the scan. Click the "Run ESET Online Scanner" button.For browsers other than Internet Explorer such as Firefox, Chrome, or Opera (Microsoft Internet Explorer users can skip this step) another page will open to download the ESET Smart Installer Click on esetsmartinstaller_enu.exe Save it to your desktop, and double-click to run it. Check "YES, I accept the Terms of Use." Click the Start button. Accept any security warnings from your browser. Under scan settings, check "Scan Archives" and "Remove found threats" Click Advanced settings and select the following:Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, click List Threats Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Click the Back button. Click the Finish button. Note: if nothing is detected, ESET Online Scan will not create a log. The installed versions of Flash for Firefox is outdated and vulnerable. Please uninstall: Adobe Flash Player 23 NPAPI You can download and install the latest version here: Flash Player for Firefox - NPAPI Please post the log from ESET Online Scanner, note any errors, and let me know how the system is running.
  10. Malwarebytes Acquires AdwCleaner
  11. Remember, this is beta software. I would not recommend running beta software on a production or other essential system. It's beta for a reason, it's not yet ready for release. As this is a beta release, I would not recommend running this as your only security software. If you run the beta of MBAM 3.0, I would continue to also run your current antivirus program.
  12. Announcing Beta of Malwarebytes 3.0, a Next-Generation Antivirus Replacement
  13. When you say you still have "some lag", is this while booting into Normal mode? You say you downloaded Mozilla, what mode was the computer booted into? Normal, or Safe Mode with Networking (which is not safe, particularly for a compromised system, as it bypasses security software)? Before proceeding further I need to know if even with the lag, can you now boot to and run programs in Normal mode?
  14. I suggest printing out each set of instructions and reading the entire post before proceeding. It will make following them easier. Please follow the directions in the order listed. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. start CreateRestorePoint: CloseProcesses: EmptyTemp: HKLM-x32\...\Run: [] => [X] HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG Web TuneUp\vprot.exe [2180680 2016-10-06] () HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION HKU\S-1-5-21-152007853-4061909777-1835481588-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION HKU\S-1-5-21-152007853-4061909777-1835481588-1001\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = hxxps://mysearch.avg.com/?cid={09DDD402-1B13-456B-B676-48992E49D06C}&mid=fde33345580047d182d5d16f2a06b44d-2337b176af3137f7f0dbaa17668946dc2600574b〈=en&ds=AVG&coid=avgtbavg&cmpid=1214av&pr=fr&d=2014-12-11 06:20:55&v= SearchScopes: HKLM-x32 -> DefaultScope value is missing SearchScopes: HKU\S-1-5-21-152007853-4061909777-1835481588-1001 -> DefaultScope {FF768E86-06D2-4E2D-8CA0-35EF6BCB6109} URL = hxxp://www.google.com/search?sourceid=ie9&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNO_enUS472 SearchScopes: HKU\S-1-5-21-152007853-4061909777-1835481588-1001 -> {95B7759C-8C7F-4BF1-B163-73684A933233} URL = hxxps://mysearch.avg.com/search?cid={09DDD402-1B13-456B-B676-48992E49D06C}&mid=fde33345580047d182d5d16f2a06b44d-2337b176af3137f7f0dbaa17668946dc2600574b〈=en&ds=AVG&coid=avgtbavg&cmpid=0415tb&pr=fr&d=2014-12-11 06:20:55&v={searchTerms} SearchScopes: HKU\S-1-5-21-152007853-4061909777-1835481588-1001 -> {{67A2568C-7A0A-4EED-AECC-B5405DE63B64}} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNO BHO: AVG Do Not Track -> {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} -> C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll => No File BHO-x32: AVG Web TuneUp -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> C:\Program Files (x86)\AVG Web TuneUp\\AVG Web TuneUp.dll [2016-09-27] (AVG) Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll No File Handler-x32: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.2.0\ViProtocol.dll [2014-12-11] (AVG Secure Search) FF Plugin: @microsoft.com/GENUINE -> disabled [No File] FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=,application/x-avg-sitesafety-plugin -> C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\40.3.5\\npsitesafety.dll [No File] FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File] CHR Extension: (Chrome Web Store Payments) - C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-08-13] S2 vToolbarUpdater40.3.5; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\40.3.5\ToolbarUpdater.exe [1349704 2016-09-27] (AVG Secure Search) S2 WtuSystemSupport; C:\Program Files (x86)\AVG Web TuneUp\WtuSystemSupport.exe [980552 2016-10-06] () S2 vToolbarUpdater17.2.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\ToolbarUpdater.exe [X] S4 LMIRfsClientNP; no ImagePath S3 catchme; \??\C:\ComboFix\catchme.sys [X] 2016-11-12 23:38 - 2016-07-08 10:03 - 00000000 ____D C:\ProgramData\Avg 2016-11-12 23:38 - 2012-03-04 08:54 - 00000000 ____D C:\Program Files (x86)\AVG Task: {05664C18-4DF0-49E3-ABDF-900C6B04028E} - System32\Tasks\Remediation\AntimalwareMigrationTask => C:\Program Files\Common Files\AV\Norton Internet Security\Upgrade.exe [2015-08-06] (Symantec Corporation) FirewallRules: [{BF3568AF-39B5-4BFE-A2BE-D48E8C9B4CA9}] => (Allow) C:\Program Files (x86)\AVG\AVG2013\avgmfapx.exe FirewallRules: [{E8F0E641-9B8D-4FDF-B284-2E792EDA2301}] => (Allow) C:\Program Files (x86)\AVG\AVG2013\avgmfapx.exe FirewallRules: [{29607504-F8FC-45F3-BB5D-B00388ED819D}] => (Allow) C:\Program Files (x86)\AVG\Av\avgmfapx.exe FirewallRules: [{EAB81ADD-FFA5-4DB7-80BA-3DB7FC0103C6}] => (Allow) C:\Program Files (x86)\AVG\Av\avgmfapx.exe FirewallRules: [{29D5175F-B78C-4C0F-8C6F-CAFC2646D347}] => (Allow) C:\Program Files (x86)\AVG\Av\avgnsa.exe FirewallRules: [{A60423B9-82C5-4CAA-A6C6-D0656B8D7E45}] => (Allow) C:\Program Files (x86)\AVG\Av\avgnsa.exe FirewallRules: [{425E65FA-E8F2-4D4F-8AD4-067B246CE777}] => (Allow) C:\Program Files (x86)\AVG\Av\avgdiagex.exe FirewallRules: [{4D072BB9-1F8B-4A82-9BDD-A49E18308521}] => (Allow) C:\Program Files (x86)\AVG\Av\avgdiagex.exe FirewallRules: [{5D7E2F8B-441D-4D53-A37C-F65C26360AFA}] => (Allow) C:\Program Files (x86)\AVG\Av\avgemca.exe FirewallRules: [{D5F83DE0-8852-4CD8-AF26-CE3589EB648B}] => (Allow) C:\Program Files (x86)\AVG\Av\avgemca.exe C:\Program Files (x86)\AVG C:\Program Files (x86)\Common Files\AVG Secure Search C:\Program Files (x86)\AVG Web TuneUp C:\Program Files\Common Files\AV\Norton Internet Security\Upgrade.exe [2015-08-06] (Symantec Corporation) end Save the file as fixlist.txt in to the same folder as FRST Run FRST and click Fix only once and wait If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will create a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. For the following, if you are still unable to work in normal mode, save the following files to CD/DVD and transfer them to the Desktop of the system you are working on. You can use a flash drive but that is less secure, please see: USB/Flash Drive Safety Download the following tool and save it to your Desktop: http://files-download.avg.com/util/tools/AVG_Remover.exe Double-click AVG_Remover.exe to run the program. Accept the license agreement and then choose AVG Antivirus and AVG Web TuneUp and remove them. Close the program when finished. Please download AdwCleaner by Xplode and save it to your Desktop. Close all open programs and internet browsers. Right click on the icon and chose Run as administrator. Click Yes to accept any security warnings that may appear. Click I Agree on the disclaimer to accept the Terms of Use. Click the Scan button to start the scan and wait for the process to complete. Click the Logfile button and the report will open in Notepad. NOTE: If you get an error message, it means that nothing was found. Exit from AdwCleaner. Click on the Clean button and follow the prompts. A log file will automatically open after the scan has finished and the PC has rebooted. Please post the content of that log file in your next reply. You can find the log file at C:\AdwCleaner[sn].txt (n is a number). Please download Junkware Removal Tool to your Desktop. Please close your security software to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-mouse click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete, depending on your system's specifications. On completion, a log (JRT.txt) is saved to your Desktop and will automatically open. Please post the contents of JRT.txt into your reply. Please post the logs from FRST (Fixlog.txt), AdwCleaner and Junkware Removal Tool, and let me know how the system is running. Do you still have a problem working in normal mode and have to use Safe Mode?
  15. Please also post the contents of Addition.txt that was created by Farbar Recovery Scan Tool (FRST). It should be on the Desktop.