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about:blank set to homepage, unwanted favorites!!!

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#1 skincade



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Posted 25 June 2004 - 01:34 AM

Hello! I am in desperate need of assistance!!! I feel that I have contracted a Trojan virus, however, I have been unable to detect it with all of my Virus/Spyware tools. I have run Adaware, Spybot, and Norton Anti-Virus and neither have been able to resolve my problem. The following list described the symptoms of this problem:

When I fire up my internet, my homepage is set to about:blank and cannot be changed. When I start my computer back up, it is still set to it regardless of any changes I may have made.

Secondly, the following obscene bookmarks have been placed in my "Favorites" folder:

Hardcore PORN
Shocking INCEST !!!

Finally, many irritating pop-ups occur during normal web surfing. I have also noticed a substantial increase in Internet Explorer errors that cause my web browser to crash altogether. Each time I have to re-open IE just to browse the internet. I don't know if this is related to the malware on my machine, but as I stated before, it never did this until now! :weep:

Here is my log from HijackThis:

Logfile of HijackThis v1.97.7
Scan saved at 9:42:38 PM, on 6/24/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mad.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us9.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us9.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us9.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us9.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://us9.hpwis.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {15B78DA7-C32A-4F14-9387-870F4C5A3F54} - C:\WINDOWS\System32\ppldm.dll
O2 - BHO: (no name) - {1C4DA27D-4D52-4465-A089-98E01BB725CA} - C:\WINDOWS\System32\inetdctr.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1629.0\en-us\msntb.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [QuickFinder Scheduler] "c:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O4 - HKCU\..\RunOnce: [VolMsn] C:\Program Files\Common Files\Verizon Online\VOLMSN\VOLMSN.EXE /Brand
O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Owner\Application Data\DownloadPlus.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Updates from HP.lnk.disabled
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7992.9097685185
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab

Thank you so much for your time and help. Any advice would be greatly appreciated! Have a terrific day!


Steve Kincade

#2 RaZoR-1337



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Posted 25 June 2004 - 01:48 AM

sry i don't know how to delete msg

Edited by RaZoR-1337, 25 June 2004 - 02:02 AM.

#3 skincade



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Posted 25 June 2004 - 03:54 PM


#4 sights0d



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Posted 25 June 2004 - 04:06 PM

Congrats. You're part of the growing club of users with About:Blank. I'm working on this problem myself. The temporary solution is to run Ad Aware. It usually fixes me for about 2-3 restarts. Eventually, it will come back. There is supposedly another way of solving it that is permanent, but I'm away from my home computer, so I can't impliment it at the moment...

BobO seems to have solved it, so you should check his thread Here: http://www.spywareinfoforum.com/index.php?showtopic=9649&hl=

#5 skincade



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Posted 25 June 2004 - 04:59 PM

Does it matter that I am running Windows XP and BoB was running Windows98? If not, I will give his suggestion a try. I appreciate the link reference! :thumbsup: Please let me know if the OS differences are critical. Thank you so much.

#6 skincade



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Posted 25 June 2004 - 07:31 PM

sights0d - I went ahead and ran a search using MS-DOS for the file ctij.dll that BobO mentioned in your link reference you provided me. I was unsuccessful in locating this file so it appears my problem is isolated within a similar, but different file than this one. I look forward to your analysis of my log when you get the chance. Thanks again for your time. I truly appreciate it! Have a great day!

#7 skincade



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Posted 27 June 2004 - 11:49 PM


#8 skincade



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Posted 01 July 2004 - 01:25 AM


#9 Mrfullsrvc



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Posted 01 July 2004 - 04:58 PM

See if any of this helps.

I fought with this virus for a week and a half. It was s a Win32MerstingB trojan. I believe it also contains variations of the CWS trojan too. Here are some useful sites and some information to help you get rid of it.

From ca's website: "Win32.Mersting is a trojan that is used to change a user's default Internet Explorer homepage and/or default search page that may also download other components and add pornography related Favorites to Internet Explorer."

Turns out it can enter your system through the Microsoft Java Virtual Machine. I had all the latest updates from Microsoft and it didn't stop it.

Aside from running the CWS shredder, Spybot, Adaware, pest patrol and an antivirus program, there are a couple of other things you can do too.

My antivirus program (eztrust from cai) would stop it from executing, but it wouldn't remove it. Below are some websites explaining what it is and a couple of ways to remove it.

To see information about it, go to:


For information on the Reg Start page, go to:


Trend micros removal too for this particular mofo is at:


I have a command file (.cmd) named delmer.cmd that will remove it for you too that was sent to me from CAI. If anyone needs it, email me and I can send it to you. You'll need software to be able to decode mime files tho. For anyone who knows how to create a command file, below is the contents of that command file:

@echo off
rem Grant everyone full access to the file
echo y| cacls.exe %1 /g everyone:f
rem Access the file to trigger resident protection
type %1 > nul
rem Wait 10 seconds to allow system clean to run
delay 10
rem In case system clean didn't run, delete the file manually
del /q /f %1

Make sure that once you run the command file, or the fixtool from Trend Micro that you turn off the system restore if you're using Win Me or XP. You'll need to reboot before the computer deletes all the system restore points. Your antivirus will detect the virus if you don't turn the system restore off.

I hope this will help everyone who went thru the nightmare I've gone thru too!!

#10 skincade



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Posted 28 September 2004 - 09:46 AM

I went ahead and took a look at all the links you provided. I downloaded the "FixAgent" software and followed all the instructions. This, however, did not solve my problem as malware still shows up on my machine. I do not have any experience writing command files so I am hoping that this is the last step needed to fully eliminate the malware from my machine. Would it be possible to get a copy of that command file? Let me know if you would like me to post a new log in order to see where we currently stand. Thanks so much for your time and help!!! :p

#11 cn1234



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Posted 28 September 2004 - 12:39 PM

My browser got hijacked , nothing seem to work . But , I found "trojanhunter.com." Go to this web site and download trojanhunter . It is the best software to kill Coolweb search. they are GREAT people . Good Luck. cn.

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