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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
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LAP91881

First Time Hijack This User

4 posts in this topic

Hello! Thanks in advance for the help. I'm having trouble knowing which I can delete and what I can't. I would appreciate any help you can provide. here is my log.

 

Logfile of HijackThis v1.99.1

Scan saved at 3:02:25 PM, on 5/31/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

c:\Program Files\Common Files\Symantec Shared\ccProxy.exe

c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

c:\Program Files\Norton Internet Security\ISSVC.exe

c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\MsPMSPSv.exe

c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\sm56hlpr.exe

C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe

C:\Program Files\HP\HP Software Update\HPwuSchd2.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\Common Files\AOL\1136665219\ee\AOLSoftware.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\HP\KBD\KBD.EXE

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe

C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\Temporary Directory 3 for hijackthis[1].zip\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.goodsearch.com/Default.aspx

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll

O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [urlLSTCK.exe] c:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run

O4 - HKLM\..\Run: [sMSERIAL] sm56hlpr.exe

O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1136665219\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe

O4 - HKLM\..\Run: [iPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE

O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [shutterflyStudio] C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly

O4 - Startup: Compaq Organize.lnk = ?

O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe

O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

 

Thank you for your patience.

 

[this is an automated reply]

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Hi,

 

Nothing suspicious was found on your log.

 

Optional - VIEWPOINT MANAGER

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

Additional info: http://vil.nai.com/vil/content/v_137262.htm

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar

Your call.

 

If you have any difficuties please explain.

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Glad we could help. :)

 

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

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