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gideon

Sluggish performance, Viruses, Spyware, and corrupt Word file

4 posts in this topic

A couple of days ago, I posted a topic under PC Troubleshooting regarding sluggish performance and a corrupt Word file where a few of the letters were replaced by strange characters. The scan tools recommended by this forum have identified some viruses and some spyware.

 

Should I have posted that topic here, or does it belong under PC Troubleshooting?

 

So far, I have not received a reply to my other post, but the problems are still there (except Klez which supposedly was removed by Panda ActiveScan - need to verify). At this point, I am still unable to send out the Word document since it might be infected, and I am also avoiding logging into any sensitive accounts (although I may have already done so before).

 

Thanks!

Edited by gideon

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

 

Thank you for your patience.

 

[this is an automated reply]

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Hi,

 

Sorry you’ve had to wait for a few days but all of the helpers here are volunteers and we’ve been really busy recently.

 

If you still need help, please post a fresh HijackThis log into this thread so I can make sure nothing has changed and I will be happy to review it for you.

 

:)

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Due to the lack of feedback, this topic is closed.

 

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

 

Everyone else please begin a New Topic.

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