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Ritzbits

HijackThis log - help?

4 posts in this topic

Here is my log. I already ran CWShredder, Spybot, Norton VirusScan, KazaaBeGone, TrojanHunter, and Adaware. This is what's left, but I can't figure out which ones are safe to delete. Thanks

 

Logfile of HijackThis v1.97.7

Scan saved at 9:20:46 AM, on 6/25/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\tcpsvcs.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\wanmpsvc.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe

C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe

C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe

C:\Program Files\Lexmark X74-X75\lxbbbmon.exe

C:\WINDOWS\System32\hphmon03.exe

C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe

C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\America Online 9.0\aoltray.exe

C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe

C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe

C:\WINDOWS\System32\HPHipm09.exe

C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe

C:\Program Files\HJT\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/

R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"

O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"

O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"

O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe

O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe

O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKLM\..\RunOnce: [RealPlayer_update] C:\Program Files\America Online 9.0\Jiti\Real9_codec_upd.exe restart

O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: Image Transfer.lnk = ?

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Real.com (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebpr...etup1.0.0.8.cab

O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe

O16 - DPF: {72944257-0AE0-44FD-8A51-AA21853092C8} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB

O16 - DPF: {75F8B9B3-3776-4B1C-BD5C-D3FA70C7BD6C} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB

O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/...tail/DASAct.cab

O16 - DPF: {8F24DE00-0D66-4F93-9405-3F21E97AEEA6} (TestingCtl Control) - http://esb.alcena.com/ESBBundleInstaller.ocx

O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro.dell.com/global/apps/s...er/PROFILER.CAB

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...37863.532662037

O16 - DPF: {A474FF03-66AF-4E35-948D-B0431E20A5B3} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.ocx

O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553542500} - http://active.macromedia.com/flash2/cabs/swflash.cab

O16 - DPF: {E3802230-F0E2-4A75-9947-EAB78DD8153F} (InstallerX Class) - http://www.euroklik.nl/cab/EasyWebInstaller.cab

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Hi,

First thing to do is ...

 

Uninstall via Add Remove: TV Media (if exists)

 

Reconfigure Windows Explorer to show Hidden Files:

Open the Windows Explorer Folder Options - View [tab]:

 

Scroll down to the "Files and Folders" section.

Select: "Display the contents of system folders".

 

Scroll down to the "Hidden Files and Folders" section.

Select: "Show hidden files and folders", Ok the prompt

Uncheck: "Hide file extensions for known file types"

Uncheck: "Hide protected operating system files" Ok the Prompt, click Apply

 

Click the "Apply to all Folders" button. Close Windows Explorer.

 

Next:

 

Close all open windows, except for HijackThis place a check in each of the following:

Then click "Fix checked".

 

R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll

O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: Image Transfer.lnk = ? ("?" = broken link)

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebpr...etup1.0.0.8.cab

O16 - DPF: {E3802230-F0E2-4A75-9947-EAB78DD8153F} (InstallerX Class) - http://www.euroklik.nl/cab/EasyWebInstaller.cab

 

Then reboot, on restart, restart in Safe Mode (see "How To" below)

 

Start | Run (type) "%temp%" (no quotes)

Completely delete the entire contents of that "temp" folder.

 

Open Windows Explorer locate and delete the following:

 

C:\Program Files\TV Media <--this folder

 

Restart normally and then ...

 

Reconfigure Ad-Aware for Full Scan:

Please update the reference file following the instructions here:

http://www.lavahelp.com/howto/updref/index.html

 

Launch the program, and click on the Gear at the top of the start screen.

 

Click the "Scanning" button.

Under Drives & Folders, select "Scan within Archives".

Click "Click here to select Drives + folders" and select your installed hard drives.

 

Under Memory & Registry, select all options.

Click the "Advanced" button. Under "Log-file detail", select all options.

 

Click the "Tweaks" button. Under "Scanning Engine", select the following:

1) "Include additional Ad-aware settings in logfile"

2) "Unload recognized processes during scanning."

 

Under "Cleaning Engine", select the following:

"Let Windows remove files in use after reboot."

Click on Proceed to save these Preferences.

Note: make sure that you activate IN-DEPTH scanning before you proceed.

 

After the above, reboot, rescan with HijackThis and post a fresh log ...

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Here is my new logfile after following all your instructions. Thank you for the help.

 

Logfile of HijackThis v1.97.7

Scan saved at 2:32:25 PM, on 6/27/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe

C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe

C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe

C:\WINDOWS\System32\hphmon03.exe

C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe

C:\Program Files\Lexmark X74-X75\lxbbbmon.exe

C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\America Online 9.0\aoltray.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\tcpsvcs.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe

C:\WINDOWS\System32\HPHipm09.exe

C:\Program Files\HJT\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/

R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"

O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"

O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"

O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe

O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe

O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKLM\..\RunOnce: [RealPlayer_update] C:\Program Files\America Online 9.0\Jiti\Real9_codec_upd.exe restart

O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Real.com (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab

O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe

O16 - DPF: {72944257-0AE0-44FD-8A51-AA21853092C8} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB

O16 - DPF: {75F8B9B3-3776-4B1C-BD5C-D3FA70C7BD6C} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB

O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/...tail/DASAct.cab

O16 - DPF: {8F24DE00-0D66-4F93-9405-3F21E97AEEA6} (TestingCtl Control) - http://esb.alcena.com/ESBBundleInstaller.ocx

O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro.dell.com/global/apps/s...er/PROFILER.CAB

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...37863.532662037

O16 - DPF: {A474FF03-66AF-4E35-948D-B0431E20A5B3} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.ocx

O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553542500} - http://active.macromedia.com/flash2/cabs/swflash.cab

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Hi,

Almost there ...

 

Close all open windows, except for HijackThis place a check in each of the following:

Then click "Fix checked".

 

R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)

 

Then reboot, on restart (with nothing else open)

 

Start | Run (type) cleanmgr

Select the following:

1) Temporary Internet Files

2) Recycle Bin

3) Temporary Files

 

When completed ... "Flush System Restore" (see "How To" below)

Basically turn off System Restore, reboot, run a full (updated) NAV scan, reboot and turn System Restore back on and create a new Restore Point.

 

How To: Configure Norton AntiVirus to scan all files

 

I would suggest adding some "Defense" to your system ...

How To: Prevent this from happening again? :wave:

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