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Problems with Windows 2003 server ie6 and iis hang on start

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#1 badgeman



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Posted 03 June 2007 - 09:09 PM

We have been having problems with this server for a while - but they got worse just when we thought they would be getting better. We installed SP2 saturday, and since then we can't run ie6. w3wp.exe eats 100% of the cpu any time someone tries to access the web server (IIS). iexplorer also eats up cpu and doesn't ever start. It starts fine to a blank page - but won't go out to the web.

We ran spybot and found several viruses which we removed.
These files were found by symantec, and quarantined;

Adaware removed smitfraud-c.toolbar888

I can't run kapersky, bit defender or panda because they won't run in firefox....

Here is the hijackthis log;

Logfile of HijackThis v1.99.1
Scan saved at 9:14:16 PM, on 6/3/2007
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP2 (6.00.3790.3959)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\CA\SharedComponents\Alert\ALERT.EXE
C:\Program Files\CA\BrightStor ARCserve Backup\DBENG.exe
C:\Program Files\CA\SharedComponents\BrightStor\CADS\casdscsvc.exe
C:\Program Files\CA\BrightStor ARCserve Backup\jobeng.exe
C:\Program Files\CA\BrightStor ARCserve Backup\RDS.EXE
C:\Program Files\CA\BrightStor ARCserve Backup\msgeng.exe
C:\Program Files\CA\BrightStor ARCserve Backup\caserved.exe
C:\Program Files\CA\BrightStor ARCserve Backup\casmrtbk.exe
C:\Program Files\CA\BrightStor ARCserve Backup\tapeeng.exe
C:\Program Files\CA\BrightStor ARCserve Backup\cadiscovd.exe
C:\Program Files\CA\BrightStor ARCserve Backup\Catirpc.exe
C:\Program Files\CA\BrightStor ARCserve Backup\caloggerd.exe
C:\Program Files\IIS Resources\DebugDiag\DbgSVC.Exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\CA\BrightStor ARCserve Backup\Mediasvr.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\CA\SharedComponents\iTechnology\igateway.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\CA\BrightStor ARCserve Backup\caauthd.exe
C:\Program Files\CA\BrightStor ARCserve Backup\LQServer.exe
C:\Program Files\CA\BrightStor ARCserve Backup\asalert.exe
C:\Program Files\CA\BrightStor ARCserve Backup\LDBServer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\ADMINI~1.FAX\LOCALS~1\Temp\1\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/hardAdmin.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://dell.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Hodges Badge Company
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [ShutdownEventCheck] %systemroot%\system32\dumprep 0 -s
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Local Security Authority Service] C:\WINDOWS\system32\lssas.exe
O4 - HKLM\..\Run: [Advanced DHTML Enable] C:\WINDOWS\system32\drwwebj.exe
O4 - HKLM\..\Run: [Windows Network Firewall] C:\WINDOWS\system32\firewall.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1179887560124
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1179887553625
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = faxserver.hodgesbadge.com
O17 - HKLM\Software\..\Telephony: DomainName = faxserver.hodgesbadge.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{32D6B770-1E9B-46C6-8B16-B0CAC6DFF1F7}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{D00B55C5-9CE8-4F1B-9428-B4DA77AB9F34}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = faxserver.hodgesbadge.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{32D6B770-1E9B-46C6-8B16-B0CAC6DFF1F7}: NameServer =,
O20 - AppInit_DLLs: C:\WINDOWS\system32\ienwinw.dll
O20 - Winlogon Notify: dimsntfy - C:\WINDOWS\SYSTEM32\dimsntfy.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Alert Notification Server - Computer Associates International, Inc. - C:\Program Files\CA\SharedComponents\Alert\ALERT.EXE
O23 - Service: CA BrightStor Database Engine (CASDBEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\DBENG.exe
O23 - Service: CA BrightStor Discovery Service (CASDiscoverySvc) - CA - C:\Program Files\CA\SharedComponents\BrightStor\CADS\casdscsvc.exe
O23 - Service: CA BrightStor Job Engine (CASJobEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\jobeng.exe
O23 - Service: CA BrightStor Message Engine (CASMsgEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\msgeng.exe
O23 - Service: CA BrightStor Service Controller (CASSvcControlSvr) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\caserved.exe
O23 - Service: CA BrightStor Tape Engine (CASTapeEngine) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\tapeeng.exe
O23 - Service: CA BrightStor Domain Server (CASUnivDomainSvr) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\cadiscovd.exe
O23 - Service: CA Remote Procedure Call Server (CATIRPC) - CA - C:\Program Files\CA\BrightStor ARCserve Backup\Catirpc.exe
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates International Inc. - C:\Program Files\CA\SharedComponents\CA_LIC\\lic98rmt.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: iTechnology iGateway 4.0 (iGateway) - Computer Associates International, Inc. - C:\Program Files\CA\SharedComponents\iTechnology\igateway.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

#2 SWI Support Robot

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Posted 06 June 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

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