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Frequent Pop-up from "Messenger Service" while online

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#1 jdissonance



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Posted 04 June 2007 - 10:04 PM

On my parents' computer there appears every 30 seconds to a minute a pop-up that says something like this from "Messenger Service:"
STOP! WINDOWS REQUIRES IMMEDIATE ATTENTION....55 critical System Errors....1. Download Registry Update from www.registryalert.com....2. Install, 3. Run, 4. Reboot. FAILURE TO ACT NOW MAY LEAD TO SYSTEM FAILURE.

The pop-up has come up three times since I wrote the above message. It only happens when we're online

I've followed the FAQ and here are the results.
AVG Anti-Spyware 7.5 (since we have XP)
AVG Anti-Spyware - Scan Report

+ Created at: 9:34:48 PM 6/4/2007

+ Scan result:

C:\System Volume Information\_restore{E0C22EC0-D318-4D95-967D-A5C2B4653ED0}\RP4\A0000519.reg -> Hijacker.StartPage : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@2o7[2].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ads.addynamix[1].txt -> TrackingCookie.Addynamix : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt -> TrackingCookie.Atdmt : Cleaned.

::Report end

HijackThis report:
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:45:52 PM, on 6/4/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\Juno6\qs\exec.exe
C:\Program Files\Juno6\qs\exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realevent.exe
C:\Documents and Settings\Owner\Desktop\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus8.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus8.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus8.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus8.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus8.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus8.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus8.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus8.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus8.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus8.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.juno.com/s...p...amp;O=A&UT=
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\Juno6\qsacc\X1IEBHO.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RegistrySmart] "C:\Program Files\RegistrySmart\RegistrySmart.exe" -boot
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Weather] c:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\Juno6\qsacc\appres.dll/228"
O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\Juno6\qsacc\appres.dll/227"
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{AD963856-161E-4224-A429-61507A5CF9D4}: NameServer =
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

End of file - 6719 bytes

I've run AdAware and Spybot, and both removed a few things but the messages keep coming up.
Thanks for all your help. Unfortunately, my dad thought it was critical and spent $60 to buy a product called RegistrySmart. I'm not even sure what it does. Mainly it just tells you to buy something else.

#2 SWI Support Robot

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Posted 07 June 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]
This is an automated message. It does not count as help.

#3 Sempurna


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Posted 14 June 2007 - 05:32 AM

Hi jdissonance,

Welcome to SpywareInfo! :wave:

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

OK, hereís what do first.

Please download CCleaner (freeware) and save it to your desktop:
  • Run the CCleaner installer.
  • During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  • Once installed, run CCleaner and click the "Windows" tab.
  • Select the following:
    • Check everything under the "Internet Explorer" section.
    • Check everything under the "Windows Explorer" section.
    • Check everything under the "System" section.
    • Check ONLY "Old Prefetch data" under the "Advanced" section.
  • Then, click the "Applications" tab:
    • CHECK everything there.
  • Next, click the "Options" button in the left pane, then click the "Advanced" button:
    • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
  • Next, click the "Cleaner" button in the left pane, then click the "Run Cleaner" button (bottom right), click "OK" at the prompt.
  • When done, please exit CCleaner.
CAUTION: Please do NOT use the "Issues" button in the left pane. This is a built-in registry cleaner. If you donít know how to use it, you may cause irreparable damage to your system.


Please download ComboFix by sUBs:

NOTE: In the event you already have ComboFix, this is a new version that I need you to download.
  • Save it to your desktop.
  • Double-click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Please do NOT mouse-click ComboFix's window while it is running. That may cause it to stall. Also, please do NOT adjust your time format while ComboFix is running.


Please download Dr.Web CureIt and save it to your desktop:
  • Double-click the cureit.exe file, select "Start", and allow it to run the "Express Scan".
  • This will scan the files currently running in memory and when something is found, click the "Yes" button when it asks you if you want to cure it. This is only a short scan.
  • It could be possible it displays a popup to buy it in between, to buy or 50% discount. Just close that popup again.
  • Once the short scan has finished, click Options -> Change settings.
  • Choose the "Scan" tab, remove the mark at "Heuristic analysis".
  • Back at the main window, mark the drives that you want to scan.
  • Select all drives; a red dot shows which drives have been chosen.
  • Click the green arrow at the right, and the scan will start.
  • Once the scan has finished, it will display a list of the files found and checked by default.
  • If the file "process.exe" was found - uncheck it. This is because this file is related with some of our cleaning tools and the tools need it. Most scanners do flag this file as a bad tool, but there's nothing wrong with it.
  • Then, click "Yes to all" if Dr.Web CureIt asks if you want to cure/move any infected files.
  • When the scan has finished, look if you can click the icon next to the files found: Posted Image
  • If so, click it, and then click the next icon right below and select "Move incurable" as you'll see in next image:

    Posted Image

  • This will move infected files to the %userprofile%\DoctorWeb\quarantine folder if they can't be cured (this is in case if we need samples).
  • After selecting, in the Dr.Web CureIt menu on top, click "File" and choose "Save report list".
  • Save the report to your desktop. The report will be called DrWeb.csv.
  • Close Dr.Web CureIt.
  • Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.


Please do an online scan with Kaspersky Online Scanner using Internet Explorer (this online scanner only works with IE):
  • Click on "Kaspersky Online Scanner".
  • You will be prompted to install an ActiveX component from Kaspersky, click "Yes".
  • The program will launch and then begin downloading the latest definition files.
  • Once the files have been downloaded click on "Next".
  • Now click on "Scan Settings".
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click "OK".
  • Now under select a target to scan:
    • Select "My Computer".
  • This program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the "Save Report As" button.
    • In the "File name:" field, type kavscan.
    • In the "Save as type:" field, select "Text file (*.txt)".
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Note for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.


Please REBOOT your computer normally into Windows and post these logs in your next reply:
  • The log from the ComboFix scan.
  • The log from the Dr.Web CureIt scan.
  • The log from the Kaspersky scan.
  • A new HijackThis log.
(You might have to paste the logs in multiple posts in the event they are too long and breach the post length restrictions of the forum software).

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.
My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.


We are each of us angels with but one wing. And we can only fly embracing each other.
Luciano De Crescenzo

#4 Sempurna


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Posted 25 July 2007 - 07:32 AM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying HERE with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.


We are each of us angels with but one wing. And we can only fly embracing each other.
Luciano De Crescenzo

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