• Announcements

    • Budfred

      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
Sign in to follow this  
Followers 0
wintercs

Weird Problems

4 posts in this topic

Hi:

 

I recently encountered some serious problems with malware. I recently had some spyware and trojans, like Vundo. I think I have most of it under control however now my IE7 will not load a page. I don't get any error messages or program errors, but the browser only displays a blank page.

 

Please advise.

 

Please read our Forum FAQ in order to find out what info we need (HijackThislog) so we can help you.

 

Logfile of Trend Micro HijackThis v2.0.0 (BETA)

Scan saved at 8:10:31 PM, on 6/6/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\acs.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe

C:\WINDOWS\system32\DVDRAMSV.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Symantec AntiVirus\Rtvscan.exe

C:\Program Files\Atheros\ACU.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\WINDOWS\system32\TPSMain.exe

C:\WINDOWS\AGRSMMSG.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\TPSBattM.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\PROGRA~1\SYMANT~1\VPTray.exe

C:\Program Files\Google\Gmail Notifier\gnotify.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\LClock\LClock.exe

C:\Program Files\VisualTooltip\VisualToolTip.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\WINDOWS\system32\RAMASST.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\iTunes\iTunes.exe

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

C:\Documents and Settings\Cory Winter\My Documents\Downloads\Windows Enhancements\HiJackThis_v2.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = actsvr.comcastonline.com:8100

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = cdn

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: (no name) - {6F2C8425-E52A-47DC-86ED-7DAAB5272C8F} - C:\WINDOWS\system32\awtss.dll (file missing)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: West Group CiteLink Microsoft IE Shell - {80230FFE-53DD-11D2-AE5F-0000832F3A64} - C:\Program Files\West Group\CiteLink\clie\clie.dll

O2 - BHO: (no name) - {B71FA585-B351-4E48-8DA8-22F6F705EC73} - C:\WINDOWS\system32\tuvsqqp.dll (file missing)

O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)

O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll

O3 - Toolbar: Shepard's® Brief Suite - {CBAA6F21-985C-11d4-A02B-00B0D073E889} - C:\Program Files\LexisNexis\Shepards Brief Suite\Shepards Link\ShepLinkIE.dll

O4 - HKLM\..\Run: [ACU] "C:\Program Files\Atheros\ACU.exe" -nogui

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [TFncKy] TFncKy.exe

O4 - HKLM\..\Run: [TDispVol] TDispVol.exe

O4 - HKLM\..\Run: [TPSMain] TPSMain.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe

O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe

O4 - HKLM\..\Run: [VisualTooltip] C:\Program Files\VisualTooltip\VisualToolTip.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab46479.cab

O16 - DPF: {26BFFB87-5B07-4611-82BB-AF3947013FDD} (DAPCtl Class) - https://www.lexis.com/dl/IEDAP.cab

O16 - DPF: {339234B4-4E14-4280-B8B4-8BAE5AF99063} (Chess Object) - http://zone.msn.com/bingame/zpagames/zpa_kqrp.cab48295.cab

O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab

O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/14.11/uploader2.cab

O16 - DPF: {4EFA317A-8569-4788-B175-5BAF9731A549} (Microsoft Virtual Server VMRC Advanced Control) - http://www.windowsvistatestdrive.com/Activ...iveXClient1.cab

O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1147478422046

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://72.32.179.44/filter/cameraviewer/isetup.cab

O16 - DPF: {A57B79D8-9501-42B7-BA9B-B961454712F2} (WLANinfo.WLANX) - https://www.jiwire.com/activeX/wlaninfo.cab

O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab

O16 - DPF: {CBD8B1CB-2F5F-415F-93E8-A297B33DCBB2} (CentrinoCheck Control) - http://entriq.vo.llnwd.net/o1/NBCUniversal...eck_1_0_0_4.cab

O16 - DPF: {CE7D2BF2-D173-4CE2-9DAF-15EA153B5B43} (MediaControl Class) - http://entriq.vo.llnwd.net/o1/NBCUniversal...0_15_Silent.cab

O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab

O16 - DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} (CPlayFirstDinerDashControl Object) - http://aolsvc.aol.com/onlinegames/dinerdas...sh.1.0.0.72.cab

O16 - DPF: {DE0FB644-C59B-46D1-B650-88BA945BC98F} (NBCUniversal Class) - http://entriq.vo.llnwd.net/o1/NBCUniversal...sal_1_0_0_3.cab

O20 - Winlogon Notify: wineij32 - wineij32.dll (file missing)

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\Browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\Browseui.dll

O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe

O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe

O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

 

--

End of file - 11016 bytes

Edited by wintercs

Share this post


Link to post
Share on other sites

Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

 

Thank you for your patience.

 

[this is an automated reply]

Share this post


Link to post
Share on other sites

Hello,

 

Print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

 

Disable Microsoft Windows Defender:

We need to disable your Microsoft Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.

  • Open Microsoft Windows Defender. Click Start, Programs, Windows Defender
  • Click on Tools, General Settings.
  • Under Real-time protection options, unselect the Turn on real-time protection check box
  • Click Save

After all of the fixes are complete it is very important that you enable Real-time Protection again.

 

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

O2 - BHO: (no name) - {6F2C8425-E52A-47DC-86ED-7DAAB5272C8F} - C:\WINDOWS\system32\awtss.dll (file missing)

O2 - BHO: (no name) - {B71FA585-B351-4E48-8DA8-22F6F705EC73} - C:\WINDOWS\system32\tuvsqqp.dll (file missing)

O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O20 - Winlogon Notify: wineij32 - wineij32.dll (file missing)

 

Click on Fix Checked when finished and exit HijackThis.

 

Restart the computer to reset the registry.

 

If you only get a blank page when using Internet Explorer try this.

Start, Run, type in cmd, press enter

 

At the DOS prompt execute the following commands, one by one.

Press the enter key after each entry

 

regsvr32 urlmon.dll

regsvr32 Shdocvw.dll

regsvr32 Msjava.dll

regsvr32 Actxprxy.dll

regsvr32 Oleaut32.dll

regsvr32 Mshtml.dll

regsvr32 Browseui.dll

regsvr32 Shell32.dll

 

Type Exit press enter to return the operating mode.

 

Reboot normally.

 

Is Internet Explorer available now?

 

If not let me know what happens when you use I.E.

 

Submit a fresh HijackThis log for review.

Share this post


Link to post
Share on other sites

Due to the lack of feedback this Topic is closed.

 

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

 

Everyone else please begin a New Topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  
Followers 0