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Error Msg: IE encountered a prblm & needs to close

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#1 Rushall



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Posted 25 June 2004 - 05:07 AM

I am having several problems which I’ve summarised below:

* Error Message: Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. - I constantly get this error message whilst ‘trying’ to browse. I get this message every 1/2 minutes, then my computer closes all IE windows.

*About: Blank / Spyware Browser - Every time I start-up my PC and open IE, I am directed to a bogus/dodgy search engine. I’m unable to remedy this via Internet Options, however, if I run CWS Shredder and reopen IE I am directed to 'About: blank.' However, when I restart my PC it reverts to the bogus search engine.

* Internet Address URLs - If I try and type in a URL in the address field I get the following error message: Cannot find 'www.blahblah.com'. Make sure the path or Internet address is correct. Consequently, the only way I can browse is via the search field in the MSN toolbar.

I have installed Spybot (to no avail) and enclose my HijackThis log as suggested.

I would be extremely grateful for any advice - Many thanks

Logfile of HijackThis v1.97.7
Scan saved at 10:24:32, on 25/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Richard Rushall\Local Settings\Temporary Internet Files\Content.IE5\612LMZ0D\HijackThis[1].exe
C:\Program Files\Microsoft Works\wkswp.exe
C:\Program Files\Microsoft Works\MSWorks.exe
C:\Program Files\Microsoft Works\wkgdcach.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Richard Rushall\Local Settings\Temporary Internet Files\Content.IE5\PHRSTLME\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell...gen/default.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Tiscali 10.0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {834261E1-DD97-4177-853B-C907E5D5BD6E} - C:\WINDOWS\dpe.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM32\MSDXM.OCX
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1629.0\en-gb\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [win32.exe] C:\WINDOWS\win32.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O4 - Global Startup: VTAgentReboot.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O13 - DefaultPrefix:
O13 - WWW Prefix:
O16 - DPF: {11111111-1111-1111-1111-111111111123} - file://c:\windows\win.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB

#2 Rushall



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Posted 16 July 2004 - 09:35 AM

Bump (no reply after 3 weeks - any assistance grateful received. Cheers)

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