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sp2 wont install smss.exe error

2 posts in this topic

hi ive been trying to get sp2 to work for ages and it just keeps getting worse, origionaly it installed fine and rebooted before the problems started like crashes whenever a folder is oppened or my computer is opended (50:50 chance of happening) so i uninstalled and forgot about it for a while but its bugging me now as i cant install a copy of office i paid a lot of money for, now when i try to install sp2 it gets about 2% of the way through when an error occures saying smss.exe is running, now i'm led to beleive smss is part of sp2 not sp1 so can someone help, ive done multiple virus & spyware scans but removed the programs afterwards, my HijackThis results are below. The computer has no other problems which i have come across so can you help?



Logfile of HijackThis v1.99.1

Scan saved at 20:56:19, on 09/06/2007

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:












C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe






C:\Program Files\Medion Home Cinema XL II\PowerCinema\PCMService.exe


C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe

C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe



C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE


C:\Program Files\Adobe\Adobe Acrobat 6.0 CE\Distillr\acrotray.exe

C:\Program Files\FinePixViewer\QuickDCF2.exe

C:\Program Files\Nikon\PictureProject\NkbMonitor.exe


C:\Program Files\iPod\bin\iPodService.exe


C:\Program Files\Azureus\Azureus.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Hijackthis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.orange.co.uk/iesearch/

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orange.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/

O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll

O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 6.0 CE\Acrobat\AcroIEFavClient.dll

O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll

O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll

O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 6.0 CE\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [Dit] Dit.exe

O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Medion Home Cinema XL II\PowerCinema\PCMService.exe"

O4 - HKLM\..\Run: [CHotkey] mHotkey.exe

O4 - HKLM\..\Run: [ledpointer] CNYHKey.exe

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe

O4 - HKLM\..\Run: [KFEK] C:\WINDOWS\bsohdg.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"


O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [PlaxoUpdate] C:\WINDOWS\Plaxo\\InstallStub.exe -a

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4

O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Adobe Acrobat 6.0 CE\Distillr\acrotray.exe

O4 - Global Startup: Exif Launcher 2.lnk = ?

O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe

O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk/

O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab

O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/...nSSWebAgent.CAB

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsc...84/mcinsctl.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by24fd.bay24.hotmail.msn.com/resources/MsnPUpld.cab

O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmg...,21/mcgdmgr.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{83CE3435-2FC6-4195-A1B7-5ADE38C58EB1}: NameServer =

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\

O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Microsoft Protection Service (mpssvc) - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\Firewall\mpssvc.exe (file missing)

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: Windows OneCare Live (winss) - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\winss.exe (file missing)

O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.


Thank you for your patience.


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