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Blank blue screen after XP login - can't see Desktop


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#1 leep

leep

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Posted 16 June 2007 - 12:08 PM

OS : Windows XP with SP2 and latest security updates

After turning on my PC and inputting the password for login to Windows XP in the normal way, I get a blank blue screen (in addition to my wallpaper) with the Mouse cursor active.

In the background the login seems to have happened but I don't get to see the Desktop.

I can still access certain documents on the PC and work basic Windows functions by performing the following:

1.Pressed Ctrl+Alt+Esc to launch Task Manager
2.Task Manager->File->New Task(Run)->Browse
3.Then browse to C: drive and USB Drive etc, opening docuents and running programs.

When I enter C: in the "New Task" option, by esktop toolbar appears at the bottom of the screen for a split second before disappearing again.

I have installed AVG and scanned (which took forever!) and "Trojan Conhook" is one problem that showed up. Would this cause the problem I have described?

I have also installed the latest version of Hijack This.

I hope you can help as this has been driving me mad. I'm also a bit of a novice at this sort of thing as I have been lucky enough not to encounter any big PC problems before.

Shall I post a Hijack This log file? Or (as I am hoping!), is there a permanent and easy fix to this problem?

Many thanks,

Lee.

#2 SWI Support Robot

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Posted 19 June 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]
This is an automated message. It does not count as help.

#3 nasdaq

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Posted 24 June 2007 - 08:36 AM

Hi,

Please read this article and follow the protocol.
http://forums.spywar...showtopic=23382
Then submit a fresh HijackThis log. It's the only way we can give you sound advice.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

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#4 nasdaq

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Posted 05 July 2007 - 08:25 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760




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