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#1 CannonBallRun2001

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Posted 30 June 2007 - 12:59 PM

Hi,
I usually browsed this site every now and then.
This time I have issue about my PC.
It is custom built PC with good stuff. This computer works flawlessly until 2 days ago.
This computer will reboot / re-start itself every 30 minutes to 1 hour. Sometimes 2 hours.
I've use McAfee antivirus, Ad Ware 2007 and Spybot. So far no infections unless it is hidden and it cannot be detected.

I'm using Winodw Xp Hone Edition, IE7 browser, McAfee, Ad Ware 2007 and Spybot.

Here is one thing I notice, if I'm watching DVD movie on this PC for 2 hours or so then this pc will not reboot. It only reboot when I'm on internet.

Could someone steer me in right direction? I need this PC to work flawlessly because of my job requirement.

#2 CannonBallRun2001

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Posted 02 July 2007 - 09:49 PM

anybody?

it is getting worse now. It is rebooting itself like there is no tomorrow.

#3 SWI Support Robot

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Posted 03 July 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]
This is an automated message. It does not count as help.

#4 CannonBallRun2001

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Posted 04 July 2007 - 10:51 AM

Recently I uninstall McAfee, Ad Ware 2007, Sbybot, WinDVD and Hi Jack this. I figure there might be corrupted files.
As of right now I install fresh copy of McAfee and WinDVD only. Still doesn't make any differences.
What really troubles me is that this pc will stay running when there is movie DVD or Music cd playing and browsing website at same time.
If there wasn't any movie or music on then I wouldn't be posting this. :scratchhead:

#5 aczechgurl

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Posted 04 July 2007 - 08:38 PM

Welcome to the forum :wave:

I apologize for the delay getting to you, the helpers here are all volunteers and we have been very busy here lately.

[*]Please download HijackThis.
  • Right click on the downloaded file and extract it to a convenient place.
  • Double click on HijackThis.exe and choose Do a system scan and save a log.
[*]Please post the contents of the HijackThis log from the newly extracted HijackThis into this thread.
<!--fonto:Century Gothic--><span style="font-family:Century Gothic"><!--/fonto-->
<!--sizeo:2--><span style="font-size:10pt;line-height:100%"><!--/sizeo--><!--coloro:purple--><span style="color:purple"><!--/coloro--><b>Aczechgurl</b><!--colorc--></span><!--/colorc--><!--sizec--></span><!--/sizec--><!--fontc--></span><!--/fontc-->

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#6 CannonBallRun2001

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Posted 04 July 2007 - 09:32 PM

Ok..here it is...
only way for me to post this is run dvd movie and browse website at same time.


Logfile of HijackThis v1.99.1
Scan saved at 10:31:02 PM, on 7/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\AOL\1144037821\ee\AOLSoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\InterVideo\DVD8\WinDVD.exe

#7 aczechgurl

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Posted 04 July 2007 - 09:37 PM

The log got cut off do you have the rest of it?
<!--fonto:Century Gothic--><span style="font-family:Century Gothic"><!--/fonto-->
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#8 CannonBallRun2001

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Posted 04 July 2007 - 09:52 PM

oops..my mistake...

Logfile of HijackThis v1.99.1
Scan saved at 10:31:02 PM, on 7/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\AOL\1144037821\ee\AOLSoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\InterVideo\DVD8\WinDVD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Fast Lane\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\SiteAdv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\SiteAdv.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Device Detector] DevDetect.exe -autorun
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1144037821\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?LinkID=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1183562836765
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1183562826390
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McTaskManager - McAfee, Inc. - (no file)
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

#9 aczechgurl

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Posted 05 July 2007 - 06:35 PM

I do not see anything wrong in that log.

Are you getting any error messages?

Are the fans all clogged with dust?
<!--fonto:Century Gothic--><span style="font-family:Century Gothic"><!--/fonto-->
<!--sizeo:2--><span style="font-size:10pt;line-height:100%"><!--/sizeo--><!--coloro:purple--><span style="color:purple"><!--/coloro--><b>Aczechgurl</b><!--colorc--></span><!--/colorc--><!--sizec--></span><!--/sizec--><!--fontc--></span><!--/fontc-->

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#10 CannonBallRun2001

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Posted 05 July 2007 - 06:55 PM

I do not see anything wrong in that log.

Are you getting any error messages?

Are the fans all clogged with dust?



few times I get disc read error.
few times I get this <window root>\system32\ntoskrnl.exe file cannot be found. If I did a search on that ntoskrnl.exe. it is telling me that I "might" have B whatever virus.

I have 4 fans and no they are not clogged with dust. 2 80mm fans in power supply, 1 in cpu and 1 huge 4" fan on the case.

something tells me it "might" be software or hardware issues. :thumbsdown:

#11 aczechgurl

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Posted 05 July 2007 - 08:10 PM

I am thinking failing hard drive.

It would probably be a good idea to back up your data.

Then try a full scandisk and if there are bad sectors, replace the drive.

If there are not bad sectors, I would also run the hard drive manufacturers diagnostics.

You have not seen any smart failure messages, have you?
<!--fonto:Century Gothic--><span style="font-family:Century Gothic"><!--/fonto-->
<!--sizeo:2--><span style="font-size:10pt;line-height:100%"><!--/sizeo--><!--coloro:purple--><span style="color:purple"><!--/coloro--><b>Aczechgurl</b><!--colorc--></span><!--/colorc--><!--sizec--></span><!--/sizec--><!--fontc--></span><!--/fontc-->

<!--sizeo:1--><span style="font-size:8pt;line-height:100%"><!--/sizeo--><!--fonto:Arial--><span style="font-family:Arial"><!--/fonto-->

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#12 CannonBallRun2001

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Posted 06 July 2007 - 07:04 PM

I am thinking failing hard drive.

It would probably be a good idea to back up your data.

Then try a full scandisk and if there are bad sectors, replace the drive.

If there are not bad sectors, I would also run the hard drive manufacturers diagnostics.

You have not seen any smart failure messages, have you?



Thanks for all of your help.

Power supply went south. It went like this...fizzle, sizzle, snap and poof....smokes. :lol:

I just install new 500w power supply. so far this pc stays running since 730 pm EST tonight.
I also notice my pc is running twice as fast.

Thank you again. Next time I have situation, I'll post here.

#13 aczechgurl

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Posted 07 July 2007 - 09:46 AM

Sorry about the Power Supply, but glad you now have the answer and your computer is working better. :thumbsup:
<!--fonto:Century Gothic--><span style="font-family:Century Gothic"><!--/fonto-->
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#14 aczechgurl

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Posted 07 July 2007 - 09:47 AM

Since the issue appears to be resolved this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
<!--fonto:Century Gothic--><span style="font-family:Century Gothic"><!--/fonto-->
<!--sizeo:2--><span style="font-size:10pt;line-height:100%"><!--/sizeo--><!--coloro:purple--><span style="color:purple"><!--/coloro--><b>Aczechgurl</b><!--colorc--></span><!--/colorc--><!--sizec--></span><!--/sizec--><!--fontc--></span><!--/fontc-->

<!--sizeo:1--><span style="font-size:8pt;line-height:100%"><!--/sizeo--><!--fonto:Arial--><span style="font-family:Arial"><!--/fonto-->

Please consider <a href="http://flyinghamster...om/support-us/" target="_blank"><!--coloro:blue--><span style="color:blue"><!--/coloro--><b>Supporting SWI</b><!--colorc--></span><!--/colorc--></a>'s fight against Malware.

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