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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
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daved

daved

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I can’t get rid of this hijack. It keeps changing my homepage to res://zgvev.dll/index.html#96676. I’ve used adaware, spybot, spysweeper & cwshredder (but adaware says coolwebsearch is still there, even though I remove it), and it still keeps changing my home address. I was going to use the hijackthis, but I’m afraid I’m going to destroy the wrong things. Can you look at this list and tell me what I don’t need? Thanks so much!

 

Logfile of HijackThis v1.97.7

 

Scan saved at 6:37:55 PM, on 6/25/2004

 

Platform: Windows XP SP1 (WinNT 5.01.2600)

 

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

 

 

Running processes:

 

C:\WINDOWS\System32\smss.exe

 

C:\WINDOWS\system32\winlogon.exe

 

C:\WINDOWS\system32\services.exe

 

C:\WINDOWS\system32\lsass.exe

 

C:\WINDOWS\system32\svchost.exe

 

C:\WINDOWS\System32\svchost.exe

 

C:\WINDOWS\system32\spoolsv.exe

 

C:\WINDOWS\System32\cisvc.exe

 

C:\WINDOWS\System32\CTsvcCDA.exe

 

C:\Program Files\Norton AntiVirus\navapsvc.exe

 

C:\WINDOWS\System32\nvsvc32.exe

 

C:\WINDOWS\System32\MsPMSPSv.exe

 

C:\WINDOWS\ntmi32.exe

 

C:\WINDOWS\Explorer.EXE

 

C:\WINDOWS\BCMSMMSG.exe

 

C:\PROGRA~1\NORTON~1\navapw32.exe

 

C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe

 

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

 

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

 

C:\Program Files\Common Files\Dell\EUSW\Support.exe

 

C:\Program Files\BroadJump\Client Foundation\CFD.exe

 

C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe

 

C:\Program Files\Support.com\bin\tgcmd.exe

 

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

 

C:\Program Files\QuickTime\qttask.exe

 

C:\WINDOWS\addqt.exe

 

C:\WINDOWS\System32\RUNDLL32.EXE

 

C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

 

C:\Program Files\Digital Line Detect\DLG.exe

 

C:\Palm\HOTSYNC.EXE

 

C:\Program Files\Internet Explorer\iexplore.exe

 

C:\Documents and Settings\David\Local Settings\Temporary Internet Files\Content.IE5\9GSRX58X\HijackThis[1].exe

 

C:\WINDOWS\System32\cidaemon.exe

 

C:\WINDOWS\System32\cidaemon.exe

 

C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE

 

C:\Program Files\Microsoft Office\Office10\WINWORD.EXE

 

 

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\zgvev.dll/sp.html#96676

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/

 

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com

 

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\zgvev.dll/sp.html#96676

 

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://zgvev.dll/index.html#96676

 

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\zgvev.dll/sp.html#96676

 

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

 

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

 

O2 - BHO: (no name) - {1C50DFC9-9FB4-4338-6B9C-818A0B1BB320} - C:\WINDOWS\system32\winok32.dll

 

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

 

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

 

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

 

O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup

 

O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe

 

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

 

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

 

O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe

 

O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

 

O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf

 

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

 

O4 - HKLM\..\Run: [sSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay

 

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

 

O4 - HKLM\..\Run: [sr1exe] "C:\Documents and Settings\All Users\Application Data\Dell\Alert\252\updtSup3.exe"

 

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

 

O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe

 

O4 - HKLM\..\Run: [addqt.exe] C:\WINDOWS\addqt.exe

 

O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit

 

O4 - HKCU\..\Run: [spyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup

 

O4 - HKCU\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE

 

O4 - HKCU\..\Run: [spySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0

 

O4 - Global Startup: Digital Line Detect.lnk = ?

 

O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE

 

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

 

O8 - Extra context menu item: &iSearch The Web - res://C:\WINDOWS\System32\toolbar.dll/SEARCH.HTML

 

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

 

O9 - Extra button: Real.com (HKLM)

 

O9 - Extra button: Messenger (HKLM)

 

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

 

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

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Instructions on how to remove this can be found at http://www.pchell.com.

Search the home page at that site for the following text.

 

"See How to Remove res://random.dll Homepage Hijacker

(updated with even more help - 7/5/04)"

 

Worked for me, when none of the spyware removal programs would even find the problem.

 

Kelly

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