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#1 csingler

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Posted 26 June 2004 - 10:30 AM

My wife's computer has been hijacked, first by Shop at Home, which I was able to get rid of, but now her browser does not open any web page but tries to connect to yoogee.com and then an unknown help site. Here's the currrrent HT log. Can one of you pros please help with suggestions?

Thanks
Carl

Logfile of HijackThis v1.97.7
Scan saved at 10:29:45 AM, on 6/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\COMMON~1\rsMenu.exe
C:\PROGRA~1\COMMON~1\RandSync\Translators\CasioOrg\CasAgnt.exe
C:\WINDOWS\System32\SophosAV.exe
C:\Program Files\Common files\updater\wupdater.exe
C:\Program Files\Common files\WinTools\WToolsA.exe
C:\WINDOWS\pqitutfno.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ole2.exe
C:\Documents and Settings\Florence Singler\Application Data\rncr.exe
C:\Program Files\CASIO\Pocket Sheet Sync\PSXLTRAY.EXE
C:\Program Files\BigFix\BigFix.exe
C:\ScanPanel\ScnPanel.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\CASIO\PCsync\QDCTray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common files\WinTools\WToolsS.exe
C:\Program Files\Common files\WinTools\WSup.exe
A:\HijackThis.exe

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\bxxs5.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
O2 - BHO: (no name) - {11C14E96-5F26-4F31-8486-EF935754DDD3} - C:\WINDOWS\ahmtnbon.dll
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem216.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Enterprise Harmony '99] C:\PROGRA~1\COMMON~1\rsMenu.exe
O4 - HKLM\..\Run: [Harmony 98 - CasioOrg] C:\PROGRA~1\COMMON~1\RandSync\Translators\CasioOrg\CasAgnt.exe EN
O4 - HKLM\..\Run: [Sophos AntiVirus] SophosAV.exe
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\bxxs5.dll,DllRun
O4 - HKLM\..\Run: [jkdhpj] C:\WINDOWS\pqitutfno.exe
O4 - HKLM\..\Run: [infamous.exe] C:\Program Files\Windows Media Player\wmplayer.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunServices: [Sophos AntiVirus] SophosAV.exe
O4 - HKCU\..\Run: [ole2] C:\WINDOWS\system32\ole2.exe
O4 - HKCU\..\Run: [Usrr] C:\Documents and Settings\Florence Singler\Application Data\rncr.exe
O4 - HKCU\..\Run: [Pocket Sheet Sync] C:\Program Files\CASIO\Pocket Sheet Sync\PSXLTRAY.EXE
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msmc.exe
O4 - Startup: Quick Data Copy.lnk = C:\Program Files\CASIO\PCsync\QDCTray.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanPanel.lnk = C:\ScanPanel\ScnPanel.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O9 - Extra button: Sidesearch (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: IMI (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-downlo...tsInstaller.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) - http://cabs.roings.c...abs/budicon.cab

#2 csingler

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Posted 04 July 2004 - 11:46 AM

HELP!

I have followed all the rules but have received no response to my 6/26 posting. Will someone eventually reply?

Thanks.

Carl

#3 dave38

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Posted 04 July 2004 - 05:18 PM

Sorry about the delay in asnswering your post. These forums are very busy indeed, and rely on a few helpers, whose time here is limited.

Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\bxxs5.dll

O2 - BHO: (no name) - {11C14E96-5F26-4F31-8486-EF935754DDD3} - C:\WINDOWS\ahmtnbon.dll
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem216.dll

O4 - HKLM\..\Run: [Sophos AntiVirus] SophosAV.exe
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\bxxs5.dll,DllRun
O4 - HKLM\..\Run: [jkdhpj] C:\WINDOWS\pqitutfno.exe
O4 - HKLM\..\Run: [infamous.exe] C:\Program Files\Windows Media Player\wmplayer.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunServices: [Sophos AntiVirus] SophosAV.exe
O4 - HKCU\..\Run: [ole2] C:\WINDOWS\system32\ole2.exe
O4 - HKCU\..\Run: [Usrr] C:\Documents and Settings\Florence Singler\Application Data\rncr.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msmc.exe

O9 - Extra button: Sidesearch (HKLM)

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-downlo...tsInstaller.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) - http://cabs.roings.c...abs/budicon.cab

Reboot and delete

files
SophosAV.exe
C:\WINDOWS\bxxs5.dll
C:\WINDOWS\pqitutfno.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\WINDOWS\system32\ole2.exe
C:\Documents and Settings\Florence Singler\Application Data\rncr.exe
C:\WINDOWS\System32\msmc.exe

folders
C:\Program Files\Common files\updater
C:\Program Files\Common files\WinTools

These may be hidden files. See HERE for how to show hidden files.

You do not seem to be running any anti virus program on your machine. Please get an on line scan at either Housecall or Panda A/V. Let it fix anything it finds. Then install a resident anti virus program. AVG free edition from Grisoft.com is efficient, and well thought of by many of the regulars here.

Please post a followup Hijack this log, and say if your problems persist.
Be wary of strong drink. It may make you shoot at tax collectors, and miss!
Please support SWI forum

#4 csingler

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Posted 06 July 2004 - 12:39 PM

Dave, thanks for the reply - sorry I got impatient but my wife was pleading for her browser. Before seeing your reply, I had tried a system restore back to a date when she thought there were no problems. Everything looked OK for a while, then redirects started again.

I have followed your instructions to the extent I could after running Spyblot and Ad-aware again. I was able to fix several of the HJT lines you indicated, but many of them no longer appeared. I was unable to find files bxxs5.DLL, mcr.exe and msmc.exe, and folders Updater and Wintools. The browser seems to be running fine. Here's the new HJT log:

Logfile of HijackThis v1.97.7
Scan saved at 1:24:35 PM, on 7/6/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\COMMON~1\rsMenu.exe
C:\PROGRA~1\COMMON~1\RandSync\Translators\CasioOrg\CasAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\CASIO\Pocket Sheet Sync\PSXLTRAY.EXE
C:\Program Files\BigFix\BigFix.exe
C:\ScanPanel\ScnPanel.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\CASIO\PCsync\QDCTray.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
A:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optimumonline.net/Home/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Florence Singler\Application Data\Mozilla\Profiles\default\b7qcrz8e.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Enterprise Harmony '99] C:\PROGRA~1\COMMON~1\rsMenu.exe
O4 - HKLM\..\Run: [Harmony 98 - CasioOrg] C:\PROGRA~1\COMMON~1\RandSync\Translators\CasioOrg\CasAgnt.exe EN
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Pocket Sheet Sync] C:\Program Files\CASIO\Pocket Sheet Sync\PSXLTRAY.EXE
O4 - Startup: Quick Data Copy.lnk = C:\Program Files\CASIO\PCsync\QDCTray.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanPanel.lnk = C:\ScanPanel\ScnPanel.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potc_x.cab
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} - http://download.micr...0367/wmavax.CAB
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...s/yinst0401.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX25.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8172.5982638889
O16 - DPF: {9FC87BC7-7963-4B70-8485-B1A41034C9A1} (Sony Pictures Game Downloader) - http://www.sonypictu...eDownloader.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toon...7.16/ttinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab

Thanks again for your help.

Carl

#5 dave38

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Posted 06 July 2004 - 03:04 PM

That looks like a clean log. Well done. Glad to help!

You do not seem to be running any anti virus program on your machine. I suggest the you install a resident anti virus program. AVG free edition from Grisoft.com is efficient, and well thought of by many of the regulars here.

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

If you need this topic reopened, please request this by sending the moderating team an email with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
Be wary of strong drink. It may make you shoot at tax collectors, and miss!
Please support SWI forum




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