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Help With Troj Agent.Z2 and Winshow

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#1 TomH



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Posted 27 June 2004 - 11:29 AM

Removed Troj Agent AC per Trend but cannot get Troj Agent.Z2 and Troj Winshow.AB to go away. Norton cannot see them. Trend continually quarantines them. Tried all recommended tools. Troj Agent.Z2 keeps recurring as different exe file names. Email no longer works.

Logfile of HijackThis v1.97.7
Scan saved at 9:21:29 AM, on 6/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\Internet Security\pccguide.exe
C:\Program Files\Trend Micro\Internet Security\PCClient.exe
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Downloads\Hijack This\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {F48013EA-594D-303B-6348-E15CF2B505A2} - C:\WINDOWS\system32\crqm.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ipms32.exe] C:\WINDOWS\system32\ipms32.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKLM\..\RunOnce: [apial32.exe] C:\WINDOWS\apial32.exe
O4 - HKLM\..\RunOnce: [sysue.exe] C:\WINDOWS\system32\sysue.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://www.umcaz.ed...ca32/ica32t.exe
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.micros...ontent/opuc.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.co...clean_micro.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8165.3289699074
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab


#2 acomputerpro


    Computer Talk Show Host from KVTA.COM

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Posted 27 June 2004 - 11:34 PM

I was able to get rid of Troj_Agent.Z2 by manually deleting the infected files, then using HijackThis to remove the registry entries, as well as following the instructions on Trend Micro's website on manually removing the registry entries. The problem is, the registry entries will bring back the Trojan and the Trojan will rewrite the registry entries, so it is a vicious circle. Remove every portion before starting Internet Explorer, and use Grisoft AVG for the best detection. It's free.

A Computer Pro from A Computer Show
on AM 1520 KVTA - Ventura, CA

#3 TomH



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Posted 28 June 2004 - 03:18 AM

I tried every suggestion on the web but could not clean it up. Reinstalled Windows.

Troj Agent.Z2 continually creates new file names which Trend can quarantine but not fix. This results in an ever growing quarantine file.

Norton appears useless. Cannot even see wht most other products can.

Adaware finds and removes it but it returns when IE runs.

Spybot does nothing.

Spy Sweeper cleans but it returns immediately.

So, currently, at any price, there is no product that can clean:

Troj Agent.AC
Troj Agent.Z2 Z3
Troj Winshow.AB


Thank You

#4 1st_evil



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Posted 28 June 2004 - 04:00 AM

www.trendmicro.com use there free virus online scan worked for me one of them couldnt be romoved becuase it was running so go to search at start put (the file that is running in the background) when it finds it for me it was C:\WINDOWS\atllh.exe go to processes and look for atllh.exe and stop the process then delete it once you found it in the search thing worked for me cause I had the same viruses you had just now :/

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