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I need help. Here's my HijackThis log file.

9 posts in this topic

I am running XP-Pro.

My home page has been hijacked.

When this first happened, I couldn't even get on the Internet. What would happen was: After launching IE, a pop-up would immediately show. I'd close the pop-up and IE would refuse to connect to any sites.


Since unchecking the IE option of Enable third-party browser extensions, I CAN get on the internet. However, my home-page was still hijacked and unchangable. (I want to eventually reenable third-party extensions so I can use the Google toolbar).


I also noticed if I told ZoneAlarm to block a funny-named program called ryrywlr.exe, I could (temporarily?) control my home page.


I guess what I'm asking for is for someone to review my log file and tell me if anything is suspicious. Thank you.


I thank you in advance for helping me.


Here's my HijackThis log. And THANK YOU !!!


Logfile of HijackThis v1.97.7

Scan saved at 10:55:44 PM, on 6/27/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:







C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe


C:\Program Files\Expertcity\GoToMyPC\GoPCSrv.exe

C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe




C:\Program Files\Expertcity\GoToMyPC\goServer.exe



C:\Program Files\Common Files\Symantec Shared\ccApp.exe



C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Expertcity\GoToMyPC\goServer.exe

C:\Program Files\Expertcity\GoToMyPC\goServer.exe

C:\Program Files\Expertcity\GoToMyPC\goPilot.exe

C:\Program Files\Expertcity\GoToMyPC\GoTransS.exe

C:\Program Files\Internet Explorer\iexplore.exe


C:\Program Files\Messenger\msmsgs.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\RUSTYS~1\LOCALS~1\Temp\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\RUSTYS~1\LOCALS~1\Temp\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\RUSTYS~1\LOCALS~1\Temp\sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\TEMP\sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\WINDOWS\TEMP\sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://gumbi.dll/index.html#96676

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\gumbi.dll/sp.html#96676

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\WINDOWS\TEMP\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O2 - BHO: (no name) - {B7F29FCD-FE2F-1C40-6E92-5E988DC57B26} - C:\WINDOWS\system32\mssi.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O6 "USB001" /M "Stylus C82"

O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Expertcity\GoToMyPC\GoPCSrv.exe -logon

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [sysaz.exe] C:\WINDOWS\system32\sysaz.exe

O4 - HKLM\..\Run: [cvgucjrpz] C:\WINDOWS\System32\ryrywlr.exe

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\RunOnce: [javagk.exe] C:\WINDOWS\javagk.exe

O4 - HKLM\..\RunOnce: [iekv32.exe] C:\WINDOWS\iekv32.exe

O4 - Startup: PowerReg SchedulerV2.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O9 - Extra button: SideStep (HKLM)

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst20040510.cab

O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://download.sidestep.com/get/k00719/sb028.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab


Again, thank you very much !!!

Edited by Cardinal23

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Dear mme_nrd:

Thank you for your reply. However, the post you suggested is an interaction between and expert and the non-expert having the problem. In other words, the expert told the non-expert what to do (and post) and success was eventually achieved. I would not know what to do just by reading that exchange. I too would need an expert to guide me along. However, thank you for trying.

Edited by Cardinal23

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I used that post to solve my problem, which I believe is the same as yours by looking at your log. If you run the tool they are talking about (FINDandFIX), you can't fix your computer by substituting the file name that comes up in your log and then by follow the remaining steps. If you run FINDandFIX, I will look at your log if that helps...

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Thank you. Below is the file from FindNFix.EXE.

I just want to say: "that for every jerk doing these nasty malwares, there are 10 wonderful people simply helping other people, like you. Down with the bad jerks. Up with the kind, wonderful people in this forum.


Here's my log from FindNFix.




»»»»»»»»»»»»»»»»»»*** freeatlast100.100free.com ***»»»»»»»»»»»»»»»»


Microsoft Windows XP [Version 5.1.2600]

The type of the file system is FAT32.

C: is not dirty.


Mon 06/28/2004

1:01am up 0 days, 12:32


Files listed in this section (in System32) are not always definitive!

Always Double Check and be sure the file pointed doesn't exist!


»»Locked or 'Suspect' file(s) found...



C:\WINDOWS\System32\HLPPK.DLL +++ File read error

\\?\C:\WINDOWS\System32\HLPPK.DLL +++ File read error


»»»Special 'locked' files scan in 'System32'........


HLPPK.DLL Can't Open!


****Filtering files in System32... (-h -s -r...) ***




hlppk.dll Wed Jun 16 2004 11:01:48a ....R 57,344 56.00 K


1 item found: 1 file, 0 directories.

Total of file sizes: 57,344 bytes 56.00 K


No matches found.



Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15.





»»Size of Windows key:

(*Default-450 *No AppInit-398 *fake(infected)-448,504,512...)


Size of HKEY_LOCAL_MACHINE\software\microsoft\Windows NT\CurrentVersion\Windows: 448



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\DeviceNotSelectedTimeout SZ 15

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota DWORD 00002710

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Spooler SZ yes

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\swapdisk SZ

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\TransmissionRetryTimeout SZ 90

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\USERProcessHandleQuota DWORD 00002710

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs SZ


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows

DeviceNotSelectedTimeout = 15

GDIProcessHandleQuota = REG_DWORD 0x00002710

Spooler = yes

swapdisk =

TransmissionRetryTimeout = 90

USERProcessHandleQuota = REG_DWORD 0x00002710



»»Security settings for 'Windows' key:



RegDACL 5.1 - Permissions Manager for Registry keys for Windows NT 4 and above

Copyright © 1999-2001 Frank Heyne Software (http://www.heysoft.de)

This program is Freeware, use it on your own risk!


Access Control List for Registry key hklm\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:



(NI) ALLOW Read BUILTIN\Power Users

(IO) ALLOW Read BUILTIN\Power Users

(NI) ALLOW Full access BUILTIN\Administrators

(IO) ALLOW Full access BUILTIN\Administrators



(NI) ALLOW Full access BUILTIN\Administrators



Effective permissions for Registry key hklm\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:

Read BUILTIN\Users

Read BUILTIN\Power Users

Full access BUILTIN\Administrators




»»Member of...: (Admin logon required!)

User is a member of group DESKTOP\None.

User is a member of group \Everyone.

User is a member of group BUILTIN\Administrators.

User is a member of group BUILTIN\Users.

User is a member of group \LOCAL.

User is a member of group NT AUTHORITY\INTERACTIVE.

User is a member of group NT AUTHORITY\Authenticated Users.


Service search: '"Network Security Service","__NS_Service_3"...


[sC] GetServiceKeyName SUCCESS

Name = __NS_Service_3

[sC] GetServiceDisplayName SUCCESS

Name = Network Security Service


»»Dir 'junkxxx' was created with the following permissions...


Directory "C:\junkxxx"







Owner: \Everyone


Primary Group: \Everyone




»»»»»»Backups created...»»»»»»

1:03am up 0 days, 12:34

Mon 06/28/2004


A C:\FINDnFIX\winBack.hiv

--a-- - - - - - 8,192 06-28-2004 winback.hiv

A C:\FINDnFIX\keys1\winkey.reg

--a-- - - - - - 287 06-28-2004 winkey.reg


»»Performing 16bit string scan....


---------- WIN.TXT




[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]



















Ñ_åàÿÿÿvk € 5swapdisk ° ø 8 h   Ðÿÿÿvk ( . TransmissionRetryTimeoutÐÿÿÿvk €' S USERProcessHandleQuotar àÿÿÿ° ø 8 h   Ð Øÿÿÿvk < H ïóAppInit_DLLsÐ

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It looks like your bad file is "HLPPK.DLL". If you follow his directions using this file name instead, I think it should work...

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I will perform the follow-up instructions tomorrow. I just want to point out that this file doesn't "appear" to be anywhere in the C:\WINDOWS\SYSTEM32 folder. I went to the command prompt and dir a dir /ah and a dir /as but it didn't show up. I assume that the file is REALLY hidden and I will try the remaining instructions tomorrow (after doing a system checkpoint).


Thank you for your help.


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