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Hijack Log, my computer is acting slow

4 posts in this topic

Thank you in advance for your help.


Logfile of HijackThis v1.97.7

Scan saved at 8:02:37 AM, on 5/20/2004

Platform: Windows 2000 SP4 (WinNT 5.00.2195)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:





C:\Program Files\Sygate\SPF\Smc.exe




C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe


C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE










C:\Program Files\Common Files\Symantec Shared\SymTray.exe



C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\Program Files\Support.com\bin\tgcmd.exe

C:\Program Files\QuickTime\qttask.exe



C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe


C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

C:\Program Files\Jasc Software Inc\Paint Shop Pro 7\psp.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Outlook Express\msimn.exe


C:\Documents and Settings\fairy\My Documents\HijackThis.exe


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.coolsavings.com/

O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll

O2 - BHO: (no name) - {2843DAC1-05EF-11D2-95BA-0060083493D6} - C:\WINNT\Speech\Dragon\web_ie.dll

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe

O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe

O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe

O4 - HKLM\..\Run: [symTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe SetReg

O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe

O4 - HKLM\..\Run: [PrinTray] C:\WINNT\system32\spool\DRIVERS\W32X86\2\printray.exe

O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"

O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /nosystray /deaf

O4 - HKLM\..\Run: [smcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui

O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"

O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe

O4 - HKLM\..\Run: [\\Gamepc\EPSON] C:\WINNT\system32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE /P14 "\\Gamepc\EPSON" /O14 "\\Gamepc\EPSON" /M "Stylus Photo R300"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Hti] C:\npdor\npdor.exe

O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"

O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe

O4 - HKCU\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE

O4 - HKLM\..\RunOnce: [symTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe

O4 - Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE

O4 - Startup: Norton System Doctor.lnk = Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: InterVideo WinCinema Manager.lnk = InterVideo\Common\Bin\WinCinemaMgr.exe

O4 - Global Startup: Microsoft Office.lnk = Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Norton System Doctor.lnk = Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html

O8 - Extra context menu item: Translate Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: AIM (HKLM)

O9 - Extra button: MoneySide (HKLM)

O12 - Plugin for .hlq: C:\Program Files\Internet Explorer\PLUGINS\NpHcd32.dll

O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll

O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe

O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.com/download//303/Eyetide%20Installer.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003050...all/xscan53.cab

O16 - DPF: {82202BE7-C56A-487E-9E55-D84BDC1A5776} - http://install.anark.com/client/version1/w...en/AMClient.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://zinio.earthc.net/images.zinio.com/reader/isetup.cab

O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1435/ftp...23/cpbrkpie.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7620.1709259259

O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/download/bin/actxcab.cab

O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78D} (DoomCln Object) - http://www.microsoft.com/security/controls/DoomCln.CAB

O16 - DPF: {B160422D-0A48-11D4-BD9B-00A0C9B0AB7B} (Download Class) - http://expressit.broderbund.com/plugin/Download.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate.microsoft.com/Template...nloads/outc.cab

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab

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from a quick look at your log I think you have some issues. Have you read the FAQ and run AdAware and Spybot scans already?


If not please do so.


Once you've done all this, and rebooted, please post a new log in the Malware forum where an expert will be able to help you. Explain what steps you have taken so far.



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Thank you. I have run spybot and ad aware and rebooted. I've also posted my log in the forum you pointed me to. Hopefully some one will help me out soon.

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Hi i see you are running norton systems. after making sure no problems exist with your hijack this log and if the machine still acts slow look and see if you have windows update Q811493 installed.if so this very well maybe a factor. it can be removed in add and remove programs and a new updated version installed.check the microsoft support page before removing anything.


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