Download Malwarebytes' Anti-Malware from Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- If the program won't start, go to MBAM's program folder (normally C:\Program Files\Malwarebytes' Anti-Malware), rename mbam.exe to a random file name (keep the .exe extension) and double-click on it to start the program.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.
Troubleshooting MBAM Problems
Some malware targets Malwarebytes' Anti-Malware and other cleaning tools to prevent you from using them to clean your system.
Unable to Run MBAM
If you attempt to run the installer for MBAM and it won't run, or starts and closes, using Windows Explorer go to the folder you saved the install program and try renaming it to one of the following file names:
Please download Rkill by Grinler from one of these links:
Save rkill.exe to your Desktop.
Double-click on rkill.exe to run it.
If the first one does not run successfully, try the other copies and see if one of them will run.
Once the Rkill program has completed, then try again to run the MBAM installer.
Once you have installed MBAM, if you try to run the program and it won't start, it may still be targeted by malware. Try the same steps that you may have had to try to run the installer program. Using Windows Explorer, go to the folder that you installed MBAM and rename mbam.exe to one of the following file names:
Unable to Update MBAM
Once you are able to start MBAM, if you receive an Error 732 when trying to update the program it could be because malware has changed your connection settings so that you are using a proxy server. To make sure your connection has not been set to use a proxy server, please do the following:
Go to Start > Settings > Control Panel > Internet Options > Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.
In Firefox in Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection.
If you are still unable to update MBAM, there are two other ways to update the program.
1. Download the updated rules as an installable file - download mbam-rules.exe and save it to a convenient location such as your Desktop and double-click on the program to run it, It will install an updated database for MBAM. After updating MBAM with mbam-rules.exe, run MBAM again, scan your system, and clean anything found.
2. The other way to update the program is more complicated, but will result in the very latest update (mbam-rules.exe isn't updated as often as the online updater). Download and install MBAM on an uninfected system, start the program, and update it. Then you can copy the database file (rules.ref) from the folder below and transfer it manually to the infected system. I would recommend burning the file to CD to transfer to the infected system. If you use a flash drive, it could potentially become infected when you insert it into the infected system and then infect any other system it's inserted into (please see this topic - USB/Flash Drive Safety). The database file (rules.ref) is found in the following folder:
- Windows XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
- Windows Vista/Windows 7: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
More Detailed Troubleshooting Information
For more detailed information on troubleshooting MBAM, please see this topic at their website:
Edited by Rocket Grannie, 19 April 2011 - 06:50 PM.
Fixed broken (mbam-rules.exe) link.