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YKK

AVG and 16-bit program

2 posts in this topic

I couldn't install AVG, with an error msg saying "can't run 16-bit window program: One of the library files needed to run C:DOCUM~1\OWNER~.YOU\Temp\WZS9.tmp\setup.exe is damaged. Please reinstall this application."

 

This happened after removing the Home search spyware, and probably damaging the shell.dll...(although i downloaded the fresh ones).

 

any help would be great

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I got this message when my Windows crashed and I had to reinstall all of my programs.

 

What is happening is easy to fix.

Shut off the System Restore and restart the computer, and get ready for a clean install.

No cache, Temporary Internet, History, nothing in the Recent folder, not many cookies, etc.

If you have a firewall and popup blocker on, shut them off.

Delete all zipped viruses/spyware/adware/cookies in C:\Windows\All Users\Application Data\Spybot - Search & Destroy\Recovery, and do the same in folders in the Program Files directory.

Scan the drive for errors and defrag.

Use "Shut Down" this time instead of "Restart".

Wait 25 - 35 seconds and put the computer back on.

Now install AVG and it will go in fine.

You can put on your firewall and popup blocker now.

Edited by New Raider

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