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balco

Need help removing res://<random>.dll ...

8 posts in this topic

I tried using all of the spyware/adware stuff mentioned here. The last thing I did was follow the steps that was provided here: http://www.spywareinfoforum.com/index.php?showtopic=8847

 

Ad-Ware found 46 some odd stuff all of it removed. I then rebooted and ran Hijackthis and it still showed the res://<random>.dll in several places. I checked and fixed those so that they are not showing right this moment (last being res://agnsz.dll/index.html ...).

 

Below is my current log. What else needs to be removed/done? Thanks in advance!

 

 

UPDATED AS OF JULY 1ST 2:00PM

---------------------------------------

 

Logfile of HijackThis v1.98.0

Scan saved at 1:59:48 PM, on 7/1/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\Tablet.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\PROGRA~1\WEBTRE~2\wtrs_ui.exe

C:\PROGRA~1\WEBTRE~2\wtrs.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe

C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE

C:\WINDOWS\System32\CTHELPER.EXE

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Common Files\Dell\EUSW\Support.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

C:\Program Files\AIM\aim.exe

C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe

C:\WINDOWS\Plaxo\1.5.2.32\InstallStub.exe

C:\WINDOWS\system32\dumprep.exe

C:\Program Files\Network ICE\BlackICE\blackice.exe

C:\Program Files\Network Associates\PGPNT\PGPTray.exe

C:\WINDOWS\SYSTEM32\WTablet\TabUserW.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\HijackThis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe

O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TaskMon] C:\WINDOWS\System32\taskmon.exe

O4 - HKLM\..\Run: [KernelFaultChk] C:\WINDOWS\System32\sms.exe

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\regedit.exe

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

O4 - HKLM\..\Run: [alldqjnz] C:\WINDOWS\System32\folepg.exe

O4 - HKLM\..\Run: [atldm.exe] C:\WINDOWS\system32\atldm.exe

O4 - HKLM\..\Run: [userFaultCheck] %systemroot%\system32\dumprep 0 -u

O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl

O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - HKCU\..\Run: [PlaxoUpdate] C:\WINDOWS\Plaxo\1.5.2.32\InstallStub.exe -a

O4 - HKCU\..\Run: [sB Audigy 2 Startup Menu] /L:ENG

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: BlackICE PC Protection.lnk = C:\Program Files\Network ICE\BlackICE\blackice.exe

O4 - Global Startup: PGPtray.lnk = C:\Program Files\Network Associates\PGPNT\PGPTray.exe

O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\SYSTEM32\WTablet\TabUserW.exe

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm

O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll

O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://down.plaxo.com/down/release/PlaxoInstall.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

Edited by balco

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Ok, I followed the instructions posted by CalamityJane on the link provided (http://www.spywareinfoforum.com/index.php?showtopic=11060) by Robert1119 and have posted my current Hijackthis log file found in my original post.

 

Here is what has happened. I'll reference the step number that I am referring to in CalamityJane's instructions. Btw, the steps I don't list went fine and according to the instructions. These steps below something was not found or differed from the instructions.

 

Step 4) Stop & disable Network Security Service in services.msc. Yesterday I disabled it trying to fix this with some other instructions I found but today when I went in to see if it was still disabled I could not find the service listed at all so I assume it was stopped and disabled.

 

Step 6) Run Hijackthis in safemode which I did but it didn't list any of the files I was suppose to delete. Perhaps I already did it yesterday when trying to fix this. In any case all that Hijackthis showed was the res://agnsz.dll ... so I had those fixed by the program as instructed.

 

Step 7) Search in regedit for "__NS_Service", "__NS_Service_2", and "__NS_Service3". I did that but there wasn't any references to that in the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" section. However, I did find "LEGACY___NS_Service_3" under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root" which the instructions tell me to delete but when I try it in safe mode it refuses to delete (I get a popup window that says cannot be deleted) so I left that there.

 

Step 9) Run cleanmgr, which I did but it found nothing to delete. Btw, I made sure the temporary Files, temporary internet files and recycle bin was empty.

 

Step 10) Reboot in normal mode and rerun Hijackthis. I did this and my latest log is posted in my original post.

 

-------------------

 

So what do I do know? The problem seems to happen when I launch internet explorer from the internet explorer icon NOT when I just open the browser via a link, which is what I've done now to get to this website without the browser getting hijacked again. Is there anything shown in my log file that suggests other things to delete?

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Hi again !

 

I'm not really an expert at this but here is what I also did.

 

I ran the SpySweeper (which you can get a fre try at, otherwise not a freeware ?).

I also ran the Avast!-antivirus-program (free!) which helped a lot because it detected all movements of this trojan from hell !

 

Then I also checked c:\windows and c:\windows\sytem32 for any odd

.exe or .dll or .dat file and removed those. They all have random names and

by the date and vendor you can rather easy tell if it is a OK or not.

Be careful though, if you don't know what you do, you can mess up your

computer.

 

Good luck again !

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Hi again !

 

I'm not really an expert at this but here is what I also did.

 

I ran the SpySweeper (which you can get a fre try at, otherwise not a freeware ?).

I also ran the Avast!-antivirus-program (free!) which helped a lot because it detected all movements of this trojan from hell !

 

Then I also checked c:\windows and c:\windows\sytem32 for any odd

.exe or .dll or .dat file and removed those. They all have random names and

by the date and vendor you can rather easy tell if it is a OK or not.

Be careful though, if you don't know what you do, you can mess up your

computer.

 

Good luck again !

Thanks I'll try that. I've been deleting some of those type of files you mention. They were all created just the other day and I haven't installed anything new so they can't be critical files. One thing I notice is I'll have my folder settings set to view hidden system files but even with that enabled some of the files remain cloaked. I know this because when I do a search they appear but when I manually browse into the system32 folder they aren't there even though I see other files that are normally hidden.

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