Running windows xp, found spyware, scanned with scanner on symantec website, deleted infected files (spybot.worm32), used ad-aware. Still cannot use norton AV, installed Nortonsystem works 2004 but it will not activate or run. Cannot access symantec support websites or any similar help websites. I had to go on my old computer to get into this forum. I tried to disable my firewall through the network connections screen, it will not let me. I tried to get into the services screen to disable the xp firewall, it will not let me. The virus or spyware seems smarter than I am. It lets me use the internet as long as the site doesn't involve spyware or virus help. Scanning with ad-aware and with the NAV disk (pre-installation scan) appears clean. Should I reinstall windows xp? Any help would be greatly appreciated. Thanks.
Having trouble post spyware removal
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