Jump to content


Photo

Programs aren't working or starting up


  • This topic is locked This topic is locked
5 replies to this topic

#1 MicroB

MicroB

    Member

  • Full Member
  • Pip
  • 12 posts

Posted 30 June 2009 - 10:07 AM

Hi,

Yesterday, my father's computer got hijacked somehow.
I think it's a malware. I'm not 100% sure though.

He's running Windows XP PRO with SP3.

Basically, Windows boots up properly (except for the usual startup progs), but after that I can't seem to get any programs running.
Clicking on any shortcuts does nothing. Seems most .exe files are dead.

I can't run any anti-virus programs or even hijackthis.

I do have access to Windows Explorer, but I can't do much from there.

I've tried going into safe mode, but it still doesn't work. The programs just won't start up.
I also tried using a system restore, but without success.

I'm not sure where to start.
I haven't tried a Windows Repair Install yet.

Any suggestions ?
Thank you.

#2 MicroB

MicroB

    Member

  • Full Member
  • Pip
  • 12 posts

Posted 01 July 2009 - 09:26 AM

Alright, I was finally able to make them work by downloading the .EXE registry file from http://www.dougknox..../file_assoc.htm.
I went into safemode and ran every single anti-virus I got.

Here's a cleam HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:16:02, on 2009-07-01
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\ASUS\PC Probe II\Probe2.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
C:\Program Files\Fichiers communs\Logitech\QCDriver2\LVCOMS.EXE
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\ASUS\AASP\1.00.64\aaCenter.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\DU Meter\DUMeterSvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\system32\wuauclt.exe
D:\cc\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://cf.rd.yahoo.c...://cf.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Launch PC Probe II] "C:\Program Files\ASUS\PC Probe II\Probe2.exe" 1
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Fichiers communs\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Fichiers communs\Logitech\QCDriver2\LVCOMS.EXE
O4 - HKLM\..\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKCU\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1237849691843
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/p...owserPlugin.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FICHIE~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: DU Meter Service (DUMeterSvc) - Hagel Technologies Ltd - C:\Program Files\DU Meter\DUMeterSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 6080 bytes

#3 nasdaq

nasdaq

    Forum Deity

  • Global Moderator
  • PipPipPipPipPip
  • 49,081 posts

Posted 02 July 2009 - 09:45 AM

Hi,
I'm nasdaq and will be helping you.

Print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

The log is clean.

Just to check further.

Let's use this online scanner (don't worry, it doesn't delete anything, it only detects).

Please use the Internet Explorer browser, and do an online scan with Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE YO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
  • Once the files are downloaded click on Next
  • Click on Scan Settings and configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image
Posted Image
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

Please let me know what problems remains.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760

#4 MicroB

MicroB

    Member

  • Full Member
  • Pip
  • 12 posts

Posted 02 July 2009 - 12:57 PM

Thank you for replying.

Here's the report:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Thursday, July 2, 2009
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Thursday, July 02, 2009 18:08:15
Records in database: 2415233
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\
K:\
L:\
M:\
N:\

Scan statistics:
Files scanned: 193266
Threat name: 3
Infected objects: 4
Suspicious objects: 0
Duration of the scan: 01:54:51


File name / Threat name / Threats count
C:\Program Files\Foxmail\mail\Ben\trash.BOX Infected: Trojan.Win32.Agent.cjhd 1
F:\Ben\Downloads\Total Commander Ultima Prime 3.0.exe Infected: not-a-virus:PSWTool.Win32.Delf.f 1
F:\Ben\Downloads\Total Commander Ultima Prime 3.0.exe Infected: not-a-virus:PSWTool.Win32.SnadBoy.2011 2

The selected area was scanned.

#5 nasdaq

nasdaq

    Forum Deity

  • Global Moderator
  • PipPipPipPipPip
  • 49,081 posts

Posted 02 July 2009 - 01:40 PM

C:\Program Files\Foxmail\mail\Ben\trash.BOX Infected: Trojan.Win32.Agent.cjhd 1
F:\Ben\Downloads\Total Commander Ultima Prime 3.0.exe Infected: not-a-virus:PSWTool.Win32.Delf.f 1
F:\Ben\Downloads\Total Commander Ultima Prime 3.0.exe Infected: not-a-virus:C:\Program Files\Foxmail\mail\Ben\trash.BOX Infected


I suggest your empty your trash.box which contains some infected items.
C:\Program Files\Foxmail\mail\Ben\trash.BOX Infected

The Total Commander I would not run the program.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760

#6 nasdaq

nasdaq

    Forum Deity

  • Global Moderator
  • PipPipPipPipPip
  • 49,081 posts

Posted 17 July 2009 - 08:47 AM

Glad we could help. :)

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Member of ASAP and UNITE
Support SpywareInfo Forum - click the button