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#1 alrak

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Posted 03 July 2009 - 04:55 PM

can anyone help everytime i open internet explorer i get redirected to
hxxp://antispy.microsoft.com/php?r=21.3 link disabled

Please read our Forum FAQ in order to find out what info we need (HijackThis log) so we can help you.

Edited by miekiemoes, 04 July 2009 - 05:05 AM.


#2 e-tech

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Posted 04 July 2009 - 05:25 PM

Hello arlak

Posted Image
It may take some time and couple of attempts to provide you with the right help. Many of today's infections are advanced and install other infections on the computer.
It's almost impossible to remove the entire infection and to check for leftovers in one go. Please be patient.
:)

Please download ATF Cleaner. Save it to your Desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:
  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:
  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE: : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


Download the HostsXpert 4.2 - Hosts File Manager.
  • Unzip HostsXpert 4.2 - Hosts File Manager to a convenient folder such as C:\HostsXpert 4.2 - Hosts File Manager
  • Run HostsXpert 4.2 - Hosts File Manager from its new home
  • Click on "File Handling".
  • Click on "Restore MS Hosts File".
  • Click OK on the Confirmation box.
  • Click on "Make Read Only?"
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.



Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Complete Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK for either of the prompts and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.




Please use the Internet Explorer browser, and do an online scan with Kaspersky Online Scanner

Note:
In Microsoft Windows Vista, you must open the Web browser using the Run as Administrator command.

If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Accept, when prompted to download and install the program files and database of malware definitions.
  • Click Run at the Security prompt.
  • The program will then begin downloading and installing and will also update the database.
  • Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.
  • Click the Save Report As... button.
  • Click the Save as Text button to save the file to your Desktop so that you may post it in your next reply.
**Note**

To optimize scanning time and produce a more sensible report for review:
  • Close any open programs.
  • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

Please post the Kaspersky Online Scanner Report along with the MBAM log and the contents of checkup.txt in your next reply for further review.


Best regards

e-tech

Edited by e-tech, 04 July 2009 - 05:34 PM.

My fight is dedicated to the children with autism - please support and help these kids.

Our greatest glory is not in never falling but in rising every time we fall.
- Confucius


#3 e-tech

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Posted 17 July 2009 - 12:58 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

My fight is dedicated to the children with autism - please support and help these kids.

Our greatest glory is not in never falling but in rising every time we fall.
- Confucius





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