I have ran programs that I normally run when working on an infected computer and am attaching the log files I need to know if the computer is now un-infected or if there are still remaining infections.
Have attached SAS,MB,ComboFix, and I do have logs of rootrepeal and mgtools but they are too big to attach.
This computer came to me infected and when I start up the computer it also tells me that there was a problem running the catalyst program and the cffenceenabler program I do not know if those are spyware/malware related or if i need to go elsewhere to get help on those.
I was wrong still get redirected when trying to search for something in Internet Explorer went to look up what the ATI catalyst pop up thingy was and it wasn't taking me to the ATI website when I clicked the link it kept redirecting me to search sites.
All of a sudden now it will not connect to the internet it is a laptop running windows Vista and it was connecting just fine to my 2wire gateway all I had to do was enter my WEP code and it connected no problems. Turned it on and now it won't connect well it connects but for access it says local and I can't surf or use anything that connects to the internet or requires a browser.
I read somewhere that Norton being installed can cause the problem and it is showing Norton 360 in the add remove programs but will no allow me to uninstall it.
It won't even connect to the internet via ethernet cable connected to my 2wire.
I don't have any way of doing anymore scans and posting them to the forum until I can get the internet back up and running on the laptop so thought I would post this msg as well as maybe there is malware in there blocking it.. ????
Since no internet on the laptop I am not getting the two pop ups on startup (catalyst and cffenceenabler).
Hopefully someone can assist me.
ps. I am posting this from my own personal computer due to the fact that the laptop I am working on that is infected will no longer connect to the internet.
Help us help you.
Please read this article and follow the protocol.
Then submit a fresh HijackThis log. One of our helpers will take care of you. It's the only way we can give you sound advice.
Please DO NOT use the attachment function copy and paste your log in your next reply..
Edited by dave38, 06 December 2009 - 04:20 PM.
Hijack This log requested