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Vert002

Laptop with Vista very slow, "memory deump" (HJT Log)

3 posts in this topic

My parents laptop have always run slow because it shouldn't be running Vista but it's running even slower than that now and I've yet to see it but they inform me that when they try to log into their accounts normally they get a blue screen that informs them of a memory dump, they have been running in safe mode for a few days. Here the HJT Log.

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:18:57 AM, on 10/12/2009

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18828)

Boot mode: Normal

 

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Telstra\BigPond Wireless Broadband 2.0\BigPond_CM.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Windows\WindowsMobile\wmdc.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\PowerISO\PWRISOVM.EXE

C:\Program Files\Sony\Reader\Data\bin\launcher\eBook Library Launcher.exe

C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\WiFiConnector\NintendoWFCReg.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Users\Bev\AppData\Local\Temp\RtkBtMnt.exe

C:\Program Files\BigPond\security\App\Console.exe

C:\Windows\system32\NOTEPAD.EXE

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.commbank.com.au/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.au.acer.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.au.acer.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll

O2 - BHO: ShoppingReport - {100EB1FD-D03E-47FD-81F3-EE91287F9465} - C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Hotbar - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [PLFSet] rundll32.exe C:\Windows\PLFSet.dll,PLFDefSetting

O4 - HKLM\..\Run: [bigPondWirelessBroadbandCM] "C:\Program Files\Telstra\BigPond Wireless Broadband 2.0\BigPond_CM.exe" -tsr

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [PC Pitstop Optimize Reminder] C:\Program Files\PCPitstop\Optimize2\Reminder.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE

O4 - HKLM\..\Run: [ESP] "c:\Program Files\bigpond\security\app\start.exe"

O4 - HKLM\..\Run: [eBook Library Launcher] C:\Program Files\Sony\Reader\Data\bin\launcher\eBook Library Launcher.exe

O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles

O4 - HKLM\..\Run: [NokiaMusic FastStart] "C:\Program Files\Nokia\Nokia Music\NokiaMusic.exe" /command:faststart

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKUS\S-1-5-18\..\RunOnce: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q C:\Users\John\AppData\Local\Temp\Low\HSPERF~1.SH! C:\Users\John\AppData\Local\Temp\Low\~DF6392.tmp C:\Users\John\AppData\Local\Temp\Low\~DF6383.tmp C:\Users\John\AppData\Local\Temp\Low\~DFBBBF.tmp C:\Users\John\AppData\Local\Temp\Low\~DFB9E3.tmp (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q C:\Users\John\AppData\Local\Temp\Low\HSPERF~1.SH! C:\Users\John\AppData\Local\Temp\Low\~DF6392.tmp C:\Users\John\AppData\Local\Temp\Low\~DF6383.tmp C:\Users\John\AppData\Local\Temp\Low\~DFBBBF.tmp C:\Users\John\AppData\Local\Temp\Low\~DFB9E3.tmp (User 'Default user')

O4 - Global Startup: Run Nintendo Wi-Fi USB Connector Registration Tool.lnk = C:\Program Files\WiFiConnector\NintendoWFCReg.exe

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll

O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll

O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll

O13 - Gopher Prefix:

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/CursorManiaFWBInitialSetup1.0.1.0.cab

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CS1\Services\VxD\MSTCP: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CS2\Services\VxD\MSTCP: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CS3\Services\VxD\MSTCP: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CCS\Services\VxD\MSTCP: SearchList = vic.bigpond.net.au

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au

O20 - AppInit_DLLs: eNetHook.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: BigPond Security System Service (AuthSysSvc) - Authentium, Inc. - c:\Program Files\bigpond\security\App\syssvcnt.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe

O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe

O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe

O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe

O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: AntiMalware (SBAMSvc) - Sunbelt Software - c:\Program Files\Common Files\Sunbelt\SBAMSvc.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe

O23 - Service: Sony SCSI Helper Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\Fsk\SonySCSIHelperService.exe

O23 - Service: vseamps - Authentium, Inc - c:\Program Files\Common Files\Authentium\AntiVirus5\vseamps.exe

O23 - Service: vsedsps - Authentium, Inc - c:\Program Files\Common Files\Authentium\AntiVirus5\vsedsps.exe

O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

 

--

End of file - 11789 bytes

Edited by Vert002

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

 

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

 

Thank you for your patience.

 

 

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Due to the lack of feedback this Topic is closed.

 

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Everyone else please begin a New Topic.

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