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#1 laurell1292

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Posted 20 May 2004 - 08:07 PM

I was trying to load my loitech software and it won't install. I tried to run a scandisk and I get message scandisk encountered an error while reading the FAT entry for cluster 0 this error prevents scan disk from fixing this drive..
I have also been getting a pop up from microsoft for a patch should i buy it? I have tried cw shredder and spy blaster already..
thanks to anyone that can help..
laura :)

#2 coops456

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Posted 21 May 2004 - 05:42 AM

Hi Laurell

It may be a hardware problem that you're having with Scandisk, but I am concerned about the pop-up you mention. Microsoft don't tend to advertise this way and you certainly don't have to buy patches, they are a free download.

So let's check out a couple of things:

Take a free Online Trojan scan at TrojanScan.com
Next, take a free Online Virus scan at TrendMicro or Panda.

After completing the virus scan please download 'Hijack This!'. This program will help to identify if there are any nasties lurking in your PC. http://www.spywarein.../hijackthis.zip

Click My Computer, then C:\. In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT". Now you have C:\HJT folder. Unzip HijackThis into C:\HJT folder.

Double click HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, then Ctrl-A to Select All, and paste its contents into this thread. Most of what it lists will be harmless or even essential, don't fix anything yet.

#3 laurell1292

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Posted 22 May 2004 - 12:12 PM

Hey thanks so much for checking all this for me here is the hijack log:
Logfile of HijackThis v1.97.7
Scan saved at 1:05:47 PM, on 5/22/2004
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\Administrator.MAEGAN-AJA9DVSZ\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8122.2682060185
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E468D225-04BF-4B2A-AB10-8F54DAAFDE81} (AXCapWMECtl Class) - http://videos.match....ad/AXCapWME.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{E232CAB2-32FE-4AF3-9FDB-D79CC9E82804}: NameServer = 64.63.221.6 64.63.219.6

#4 laurell1292

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Posted 27 May 2004 - 07:22 PM

please reply...

#5 laurell1292

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Posted 06 June 2004 - 11:26 AM

Hi,

This is a copy of my first post and the steps I took so far...and I never got a 2nd reply from the trainee can you check out my log they asked to see please... thanx laurell

I was trying to load my loitech software and it won't install. I tried to run a scandisk and I get message scandisk encountered an error while reading the FAT entry for cluster 0 this error prevents scan disk from fixing this drive..
I have also been getting a pop up from microsoft for a patch should i buy it? I have tried cw shredder and spy blaster already..
thanks to anyone that can help..
laura

coops456 Posted: May 21 2004, 05:42 AM


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Joined: 17-May 04



Hi Laurell

It may be a hardware problem that you're having with Scandisk, but I am concerned about the pop-up you mention. Microsoft don't tend to advertise this way and you certainly don't have to buy patches, they are a free download.

So let's check out a couple of things:

Take a free Online Trojan scan at TrojanScan.com
Next, take a free Online Virus scan at TrendMicro or Panda.

After completing the virus scan please download 'Hijack This!'. This program will help to identify if there are any nasties lurking in your PC. http://www.spywarein.../hijackthis.zip

Click My Computer, then C:\. In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT". Now you have C:\HJT folder. Unzip HijackThis into C:\HJT folder.

Double click HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, then Ctrl-A to Select All, and paste its contents into this thread. Most of what it lists will be harmless or even essential, don't fix anything yet.



laurell1292 Posted: May 22 2004, 12:12 PM


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Hey thanks so much for checking all this for me here is the hijack log:
Logfile of HijackThis v1.97.7
Scan saved at 1:05:47 PM, on 5/22/2004
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\Administrator.MAEGAN-AJA9DVSZ\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8122.2682060185
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E468D225-04BF-4B2A-AB10-8F54DAAFDE81} (AXCapWMECtl Class) - http://videos.match....ad/AXCapWME.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{E232CAB2-32FE-4AF3-9FDB-D79CC9E82804}: NameServer = 64.63.221.6 64.63.219.6



laurell1292 Posted: May 27 2004, 07:22 PM


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Group: New Member
Posts: 3
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Joined: 18-May 04

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please reply...

#6 cnm

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Posted 06 June 2004 - 12:14 PM

Sorry - Helper Trainee has been notified -

Tick the boxes next to all these, then close all browser and explorer windows, and tell HijackThis to "Fix checked". Then Reboot.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com

Definitely get all critical updates and patches from Microsoft.
The scandisk error sounds bad..

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
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#7 coops456

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Posted 06 June 2004 - 12:50 PM

I do apologise for the oversight in not replying, Laurell. Please follow cnm's advice. You should then go to Windows Update and just follow the prompts. This should be done regularly, as new patches are released monthly.

As your PC is relatively clean, it seems more likely that your Scandisk problem is hardware-related.

I suggest that you download the diagnostics for your brand drive, and check the drive integrity.

If you do not know the brand, download Seagate SeaTools. After it is downloaded, double-click it, and it will create a bootable floppy disk with the diagnostic program on it. Then boot your problem computer using the bootable floppy, and choose the Generic Long test. It will create a report that you can read from within the program when the tests are complete, and it is also saved as a text file on the floppy disk.

Seagate SeaTools:
http://www.seagate.c...atools/B7a.html

Error codes:
http://www.seagate.c...rror_index.html

Hard drive diagnostics by brand:

OnTrack Data Advisor:
http://www.ontrack.c...re/#dataadvisor
IBM/Hitachi Drive Fitness Test:
http://www.hgst.com/...rt/download.htm
Western Digital Data Lifeguard Tools:
http://support.wdc.com/download/
Quantum/Maxtor PowerMax:
http://www.maxtor.co...ds/powermax.htm
Seagate SeaTools:
http://www.seagate.c...ools/index.html




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