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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
    • Budfred

      PLEASE READ - Reversing upgrade   02/23/2017

      We have found that this new upgrade is somewhat of a disaster.  We are finding lots of glitches in being able to post and administer the forum.  Additionally, there are new costs associated with the upgrade that we simply cannot afford.  As a result, we have decided to reverse course and go back to the previous version of our software.  Since this will involve restoring it from a backup, we will lose posts that have been added since January 30 or possibly even some before that.    If you started a topic during that time, we urge you to make backups of your posts and you will need to start the topics over again after the change.  You can simply paste the copies of your posts that you created at that point.    If you joined the forum this month, you will need to re-register since your membership will be lost along with the posts.  Since you have a concealed password, we cannot simply restore your membership for you.   We are going to backup as much as we can so that it will reduce inconvenience for our members.  Unfortunately we cannot back everything up since much will be incompatible with the old version of our software.  We apologize for the confusion and regret the need to do this even though it is not viable to continue with this version of the software.   We plan to begin the process tomorrow evening and, if it goes smoothly, we shouldn't be offline for very long.  However, since we have not done this before, we are not sure how smoothly it will go.  We ask your patience as we proceed.   EDIT: I have asked our hosting service to do the restore at 9 PM Central time and it looks like it will go forward at that time.  Please prepare whatever you need to prepare so that we can restore your topics when the forum is stable again.
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othergirl44

Virus

3 posts in this topic

A few days ago I started having a message pop up while different programs were loading. It said globalroot/systemroot/system32 and then something about whatever program is trying to load is not a proper windows image. I tried opening my Norton Virus to run a scan and it won't open, neither will spybot or malwarebytes. I was able to open Hijack this and here is my logfile. I hope you can help!!!

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:56:43 PM, on 1/21/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16945)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\iWin Games\iWinTrusted.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe

C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\FixCamera.exe

C:\WINDOWS\tsnp325.exe

C:\WINDOWS\vsnp325.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/ext/search/search.html'>http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/ext/search/search.html'>http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll

R3 - URLSearchHook: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\IPSBHO.DLL

O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\Program Files\iWin Games\iWinGamesHookIE.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\lib.dll

O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll

O2 - BHO: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll

O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll

O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll

O3 - Toolbar: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [FixCamera] C:\WINDOWS\FixCamera.exe

O4 - HKLM\..\Run: [tsnp325] C:\WINDOWS\tsnp325.exe

O4 - HKLM\..\Run: [snp325] C:\WINDOWS\vsnp325.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm

O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll

O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll

O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)

O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=laptop

O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab56649.cab

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab

O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (MSN Games – Texas Holdem Poker) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab79352.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab

O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://sympatico.zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Filter hijack: text/html - {4034773c-eff5-4568-8161-7b759edd46ce} - C:\WINDOWS\default32.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Google Update Service (gupdate1c9c6a737628994) (gupdate1c9c6a737628994) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe

O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\ccSvcHst.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

 

--

End of file - 12568 bytes

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Hi,

 

Scan with HiJackThis and put a check in the box next to the following items;

 

O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\Program Files\iWin Games\iWinGamesHookIE.dll

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\lib.dll

O2 - BHO: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll

O3 - Toolbar: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll

O18 - Filter hijack: text/html - {4034773c-eff5-4568-8161-7b759edd46ce} - C:\WINDOWS\default32.dll

 

Close all browsers and windows, click on ‘Fix checked’ and allow HJT to fix these entries.

 

Restart.

 

Download ComboFix from one of these locations:

 

Link 1

Link 2

Link 3

 

* IMPORTANT !!! Save ComboFix.exe to your Desktop

 

 

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
     
     
  • Double click on ComboFix.exe & follow the prompts.
     
     
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
     
     
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

 

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

 

RC1.png

 

 

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

 

 

cfRC_screen_2.png

 

 

Click on Yes, to continue scanning for malware.

 

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

 

jedi

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Due to the lack of feedback this Topic is closed.

 

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

 

Everyone else please begin a New Topic.

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