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Antivirus is being blocked

3 posts in this topic

trying to fix my friends pc, running XP. Found some viruses, to make a long story short after an avast pro scan and moving what it found to chest there was still some ie popups so i ran ComboFix & Malwarebytes' Anti-Malware in safemode no more popup but very slow at startup and avast no longer auto starts after bout 15- 20 min it begans to run at an acceptable speed considering my friends ram & processor.


I think this was the orginal cause of the popups

Sign of "Win32:Rootkit-gen [Rtk]" has been found in "C:\WINDOWS\system32\av.dat\[Embedded_Ox#02c00]" file.

Sign of "Win32:Adware-gen [Adw]" has been found in "C:\WINDOWS\system32\av.dat\[Embedded_Ix#12404]" file.


here is my HijackThis Log


Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 3:29:32 AM, on 5/17/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal


Running processes:








C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\Program Files\Bonjour\mDNSResponder.exe






C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe



C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe


C:\Program Files\Alwil Software\Avast4\ashSimpl.exe

C:\Program Files\internet explorer\iexplore.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe



C:\Program Files\Trend Micro\HijackThis\HijackThis.exe




R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.ez-tracks.com/

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://auto.search.msn.com/response.asp?MT=BACKED+UP+FILE&srch=3&prov=&utf8

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: HP Smart Web Printing 1.0 - {AE84A6AA-A333-4B92-B276-C11E2212E4FE} - C:\Program Files\HP\Smart Web Printing\SmartWebPrinting.dll

O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit


O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup

O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')

O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm

O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/229?487599d465064fc09e2c8022d2bf99f9

O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/230?487599d465064fc09e2c8022d2bf99f9

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe



End of file - 6024 bytes


and my mbam log

Malwarebytes' Anti-Malware 1.46



Database version: 4108


Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 6.0.2900.5512


5/17/2010 12:31:15 AM

mbam-log-2010-05-17 (00-31-15).txt


Scan type: Full scan (C:\|)

Objects scanned: 248667

Time elapsed: 31 minute(s), 53 second(s)


Memory Processes Infected: 0

Memory Modules Infected: 1

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 12


Memory Processes Infected:

(No malicious items detected)


Memory Modules Infected:

C:\Program Files\PremierOpinion\pmls.dll (Trojan.Agent) -> Delete on reboot.


Registry Keys Infected:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\{def85c80-216a-43ab-af70-1665edbe2780} (Backdoor.Sinowal) -> Quarantined and deleted successfully.


Registry Values Infected:

(No malicious items detected)


Registry Data Items Infected:

(No malicious items detected)


Folders Infected:

C:\Program Files\premieropinion (Trojan.Agent) -> Delete on reboot.


Files Infected:

C:\Documents and Settings\Owner\Desktop\Recovered Files\Dakarai Wise\Documents and Settings\Owner\My Documents\My Downloads\WebfettiSetup2.2.60.11.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.

C:\Documents and Settings\Owner\My Documents\My Downloads\WebfettiSetup2.2.60.11.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.

C:\Qoobox\Quarantine\C\WINDOWS\system32\cont_offersfortoday-remove.exe.vir (Adware.AdRotator) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093094.dll (Adware.PremierOpinion) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093095.dll (Adware.PremierOpinion) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093096.exe (Adware.PremierOpinion) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093121.exe (Adware.AdRotator) -> Quarantined and deleted successfully.

C:\Program Files\premieropinion\pmls.dll (Trojan.Agent) -> Delete on reboot.

C:\Program Files\premieropinion\pmoci.bin (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\premieropinion\pmropn.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\getwn32.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\TDSSqiyk.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.


Thanks in advanced for the help friends


Now when i try to repair Avast installion i get




Error creating process <C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\iPREUCVZR.exe>. Reason: Access is denied.




Edited by nasdaq
Quote boxes removed

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I'm nasdaq and will be helping you.


Print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.


IObit Security 360 is a rogue security program known to cause system problems and that had stolen material from other computer security companies to use in their own program.

IOBit Steals Malwarebytes’ Intellectual Property

IOBit’s Denial of Theft Unconvincing

The program has also been seen to cause numerous system problems that tend to go away after uninstalling their software.


Go to Start > Control Panel > Add or Remove Programs and remove the following programs:

IObit Security 360

Advanced SystemCare

(or any program from IObit)


T-Tools has created a free program that has been designed specifically to remove every last trace of the entries of IObit programs left behind if and when you had decided to uninstall one or more of these programs. Please download BitRemover from here:


Save the program to your Desktop and double-click on the program to run it.



Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)


Restart the computer normally.



Download TFC to your desktop

  • Close any open windows.
  • Double click the TFC icon to run the program.
  • TFC will close all open programs itself in order to run.
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted, it should not take long to finish.
  • Once it's finished, click OK to reboot.
  • If it does not reboot, reboot your system manually.



Please run this security check for my review.


Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Please post the first log you got from running ComboFix.


Include a fresh HijackThis log.


Let me know what problem remains.

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Due to the lack of feedback this Topic is closed.


If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.


Everyone else please begin a New Topic.

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