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ad-aware and spybot wont remove my spyware

2 posts in this topic

If anyone can help me, i would be very happy. I've been trying to get rid of this spyware (I think it's spyware) from my computer. Everytime i log on to net zero, and my browser opens, "xxx" shortcut icon appears in my desktop!! i don't know how it got there...or what i did. i ran AD-AWARE and SPYBOT S&D and i thought it fixed it but, when i restarted, and went online, the icon appeared again. Also "website viewer" keeps appearing in my Program Files. Please help.



I downloaded Hijack This in hopes that someone will be able to help me. When i stared hijack this, however, i got an error message. i hope that doesnt affect anything. anyways,


here is my hijack this log:


Logfile of HijackThis v1.98.0

Scan saved at 5:08:32 PM, on 7/4/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:








C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Norton Internet Security\NISUM.EXE

C:\Program Files\Norton Internet Security\ccPxySvc.exe


C:\Program Files\sony\giga pocket\shwserv.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe


C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe


C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

C:\Program Files\Sony\giga pocket\RM_SV.exe



C:\program files\support.com\client\bin\tgcmd.exe


C:\Program Files\Common Files\Symantec Shared\ccApp.exe




C:\Program Files\sony\usbsircs\usbsircs.exe

C:\Program Files\NetZero\exec.exe

C:\Program Files\NetZero\exec.exe

C:\Program Files\Internet Explorer\iexplore.exe


C:\Program Files\HijackThis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sony.com/vaiopeople

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/yessentials/.../search/ie.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch

R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NZSearch\SearchEnh1.dll

F0 - system.ini: Shell=

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod.dll

O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\toolbar.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe

O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe


O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe

O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs

O4 - HKLM\..\Run: [WinTime] C:\WINDOWS\system32\wintime.exe

O4 - HKLM\..\Run: [Explorer] C:\WINDOWS\system32\explorer.exe

O4 - HKLM\..\RunOnce: [spybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck

O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart

O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\hcm.exe" -w

O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe

O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE

O4 - Global Startup: Remocon Driver.lnk = ?

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - (no file)

O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - (no file)

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - (no file)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - (no file)

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople

O15 - Trusted Zone: *.mt-download.com

O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - c:\program files\yahoo!\installs\ymmapi.dll

O17 - HKLM\System\CCS\Services\Tcpip\..\{AFB4D2A6-432B-42B2-9298-AF100AAB1499}: NameServer =





oh by the way, how come when i try to go on google.com, another website appears, telling me to download e-shredder or something. i cant go in any search engines! please help me fix that problem too.

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  1. HijackThis ...
    • Double click on "My Computer" to open it.
    • Double click on the local "C-Drive" to open it.
    • Click on "File" => "New Folder" and name it HJT. i.e. The folder will be C:\HJT.
    • Please download HijackThis from any of the following locations:

[*]Install/Unzip it into C:\HJT.

[*]Only run HijackThis from C:\HJT\HijackThis.exe. That way we can ensure that we have the backup files available in the event that they are needed.

[*]Run HijackThis, click on scan and wait for the scan to finish.

[*]The "Scan" button will change to "Save Log", click on it and simply press "Save" on the window that will appear.

[*]Notepad will open with a copy of the log.

  • Click on "Edit" => "Select All".
  • Click on "Edit" => "Copy". This will copy the contents of the Notepad instance to the clipboard.

[*]Please post your entire log here for analysis.

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