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Recieving System Sutdown Error


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#1 goldeelocks

goldeelocks

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Posted 21 May 2004 - 12:36 AM

Hi There ...

Just recently I started recieving 2 different error messages and I have no idea why. The forst one is a system shutdown, out of nowhere a gray box appears with the red circle with the X in it, and then within about a minute my system reboots. The second one pops up more frequently, It is a message box that says there is a problem with LSA SHELL (export version) and that the program will close. I have updated and run the following programs ... AVG, adaware, spybot S&D and CWShredder. I cleaned up and deleted everything it suggested, still I get these errors. I am attaching my HJT log in hopes that someone out there can help me!! Any help is greatly apreciated!!! ~Dee~


Logfile of HijackThis v1.97.7
Scan saved at 1:14:27 AM, on 5/21/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE
C:\WINDOWS\MemAlloc.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Dee\My Documents\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [MemAlloc] C:\WINDOWS\MemAlloc.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [mjqzwf] C:\WINDOWS\mjqzwf.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-k13w13.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE /A "C:\WINDOWS\System32\E_S7.tmp"
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...talls/yinst.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8065.3889236111
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.bright...bin/actxcab.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab

#2 coops456

coops456

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Posted 21 May 2004 - 05:30 AM

Hi Goldee
That behaviour sounds very much like the Sasser worm or a variant. I notice that your PC needs updating to XP Service Pack 1 and Internet Explorer 6 Service Pack 1. Without these plus the other latest patches, your PC is vulnerable to a range of issues.

Have a look at the Microsoft page below. Follow the directions and install the updates.
Microsoft Sasser FAQ

Once this is done, take a free Online Virus scan at TrendMicro or Panda.
Take a free Online Trojan scan at TrojanScan.com

After this, Reboot your PC and then post a fresh HijackThis log in this thread.

#3 goldeelocks

goldeelocks

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Posted 21 May 2004 - 08:18 PM

Hi Again ....

Ok, I updated all the critical issues for XP and did everything that it said to do to rid myself of the sasser. I again ran adaware, spybot S&D, CWShredder, AVG and I also ran a quick housecall scan .... everything is all cleaned up!! I have not recieved any shut downs in a few hours now, It was shutting down every half hour or so before!! I am posting my new log, please let me know if you see anything that I could stand to get rid of.
Just another quick question for you ... how often should I check for windows updates?? I don't like to let things run automaticly, I prefer to do them manualy so what kinda time frame would you say is good??
Many many many thanks for the help!! This site has saved me lots of money a few different times!!
Thanks again, ~Dee~

Logfile of HijackThis v1.97.7
Scan saved at 9:06:49 PM, on 5/21/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE
C:\WINDOWS\MemAlloc.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Dee\My Documents\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [MemAlloc] C:\WINDOWS\MemAlloc.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [mjqzwf] C:\WINDOWS\mjqzwf.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-k13w13.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE /A "C:\WINDOWS\System32\E_S7.tmp"
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...talls/yinst.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8065.3889236111
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.bright...bin/actxcab.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab




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