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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
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bensmumma

I am overwhelmed and could use some help

5 posts in this topic

Hello, I am trying to help my father in law... we ran spybot s&d, found a bunch, then ran ad-aware and found 400 more which I quarantined. Restarted and ran ad-aware again, found 903 (!) and could just kick myself for closing without quarantining... anyway at this point we were unable to get onto the internet using either i.e. or msn explorer, so I un-quarantined the 400, did a system restore, and am now back on with all the spyware... could you point me in the right direction? Thanks!

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Just a thought, is it possible that I'll need to download lspfix? I am thinking that I had to do that on my computer once before, after cleaning up a bunch of malware.

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We need a closer look at what's happening.

Please download Hijack this

Copy it into its own folder, doubleclick HijackThis.exe, and hit "Scan".

 

When the scan is finished, the "Scan" button will change into a "Save Log" button.

Press that, save the log, do Ctrl-A to Select All, and copy its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet.

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Logfile of HijackThis v1.98.0

Scan saved at 6:10:37 PM, on 7/9/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\PROGRA~1\NORTON~1\navapw32.exe

C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\WINDOWS\wdskctl.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Microsoft Money\System\Money Express.exe

C:\WINDOWS\System32\RUNDLL32.EXE

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\WINDOWS\System32\devldr32.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

C:\Program Files\Webshots\WebshotsTray.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe

C:\WINDOWS\System32\HPZipm12.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

C:\Program Files\Ad Nuker\App\Popup.exe

C:\Program Files\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=AdNuker:8100

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

R3 - Default URLSearchHook is missing

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\ycomp5_3_16_0.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX

O2 - BHO: IPSysDrv32 Class - {13F90341-AD79-4A9F-9B57-0234675670D6} - C:\WINDOWS\IPSYSDRV32.DLL

O2 - BHO: CitiUSBrowserHelper Class - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\System32\BhoCitUS.dll

O2 - BHO: Ad Nuker - {459CAF0F-CA9F-4d69-A1A9-B0699D07AB8A} - C:\WINDOWS\SYSTEM32\NukerBand.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: DSE WE Addon Class - {BF55256A-3B3B-11D2-B05B-000001145917} - C:\Program Files\Common Files\PFShared\weaddon.dll

O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)

O2 - BHO: CitiBrowserHelper Class - {E8C0F153-B768-4e68-B14F-40F0E8531675} - C:\WINDOWS\SYSTEM32\BHOCITI.DLL

O3 - Toolbar: Ad Nuker - {459CAF0F-CA9F-4d69-A1A9-B0699D07AB8A} - C:\WINDOWS\SYSTEM32\NukerBand.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded Program Files\ycomp5_3_16_0.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe

O4 - HKLM\..\Run: [CitiVAN] C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe /dontopenmycards

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [wdskctl] C:\WINDOWS\wdskctl.exe

O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [hqfyns] C:\WINDOWS\System32\jlztlw.exe

O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"

O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

O4 - Global Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe

O4 - Global Startup: hpoddt01.exe.lnk = ?

O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: &NukerBand Serach - res://C:\WINDOWS\SYSTEM\NUKERBAND.DLL/MENUSEARCH.HTM

O8 - Extra context menu item: &Sample Toolband Serach - res://C:\WINDOWS\SYSTEM\BLOCKER.DLL/MENUSEARCH.HTM

O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM

O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM

O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM

O9 - Extra button: Citi - {4C730913-3961-439b-83D5-F4E445520422} - C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe

O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM

O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab

O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} - http://streamp.babenet.com/cabs/videox.cab

O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/retro64_loader.dll

O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab

O16 - DPF: {3730312D-0896-4BB9-9AA8-1D28D503E12E} (AXDownloaderCtl Class) - http://www.homegrownvideo.com/member/downl...XDownloader.dll

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/08398fc87d4b96...ip/RdxIE601.cab

O16 - DPF: {73F0FD85-BD47-4A95-86D1-DE38860462C1} - http://www.accesoplugin.com/dialercab/IberoDialerHTML.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab

O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab

O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://autos.msn.com/Components/Ocx/SurVid/MSSurVid.cab

O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab

O16 - DPF: {97AFC0D9-660E-4ACE-B025-46FD64AE335A} (EmailImport.EmailImportControl) - http://www.friendster.com/import/emailimport.cab

O16 - DPF: {A97608DD-6999-11D5-9C8C-0010A4F2D6BF} (QCOMCont Class) - http://www.quicken.com/qw2001/qcominst.cab

O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://carpoint.msn.com/Components/Ocx/Exterior/Outside.cab

O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.companion....bio5_3_16_0.cab

O16 - DPF: {F76DF680-EC17-4272-B1C7-CDB2641FA20B} (KB836528 Object) - http://microsoft.com/security/controls/DoomChk.CAB

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Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=AdNuker:8100

 

R3 - Default URLSearchHook is missing

 

O2 - BHO: IPSysDrv32 Class - {13F90341-AD79-4A9F-9B57-0234675670D6} - C:\WINDOWS\IPSYSDRV32.DLL

O2 - BHO: Ad Nuker - {459CAF0F-CA9F-4d69-A1A9-B0699D07AB8A} - C:\WINDOWS\SYSTEM32\NukerBand.dll

O2 - BHO: DSE WE Addon Class - {BF55256A-3B3B-11D2-B05B-000001145917} - C:\Program Files\Common Files\PFShared\weaddon.dll

O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)

 

O3 - Toolbar: Ad Nuker - {459CAF0F-CA9F-4d69-A1A9-B0699D07AB8A} - C:\WINDOWS\SYSTEM32\NukerBand.dll

O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)

 

O4 - HKLM\..\Run: [wdskctl] C:\WINDOWS\wdskctl.exe

O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - HKLM\..\Run: [hqfyns] C:\WINDOWS\System32\jlztlw.exe

 

O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} - http://streamp.babenet.com/cabs/videox.cab

O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/retro64_loader.dll

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/08398fc87d4b96...ip/RdxIE601.cab

O16 - DPF: {73F0FD85-BD47-4A95-86D1-DE38860462C1} - http://www.accesoplugin.com/dialercab/IberoDialerHTML.cab

O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab

Reboot and delete

 

files

C:\WINDOWS\wdskctl.exe

C:\WINDOWS\System32\jlztlw.exe

 

folders

C:\Program Files\TV Media\Tvm.exe

 

These may be hidden files. See HERE for how to show hidden files.

 

Please post a followup Hijack this log, and say if your problems persist.

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