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Ed Brubaker

Outlook Express won't launch!

4 posts in this topic

My Outlook Express won't run anymore.

 

I had a power outage right as I was launching the program, and when I restarted the computer, something was wrong and I can't get the program to launch. The computer told me it was recovering from a serious error.

 

I spoke to the Dell support people and they got me to reinstall Windows, the upgrade mode, not the full reinstall, to try to fix it, and that didn't work, then they had me try something else, and now my computer reboots really slowly.

 

Other than not being able to run Outlook (it gives me an error message every time) and the slow start-up, my system seems to run fine. Ad-aware scan found nothing.

 

I'm wondering if I should just download that Mozilloa email program and leave it alone, but I'm worried I might have a virus or something that's just going to get worse.

 

Can anyone tell me how to speed up my reboot time and fix this Outlook Express trouble? The Dell support people are down to wiping the hard-drive and reinstalling the whole system, which I really don't want to do since everything else runs fine.

 

Somebody save me, again, please.

 

Here's my HT log, if that helps:

 

Logfile of HijackThis v1.97.7

Scan saved at 10:32:37 PM, on 5/20/2004

Platform: Windows XP (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 (6.00.2600.0000)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Nhksrv.exe

C:\WINDOWS\System32\CTsvcCDA.EXE

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\devldr32.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\WINDOWS\DELLMMKB.EXE

C:\PROGRA~1\NORTON~1\navapw32.exe

C:\Program Files\Netropa\OSD.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\EarthLink TotalAccess\TaskPanl.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Workpace\WorkPace.exe

C:\PROGRA~1\Workpace\sv32_240.exe

C:\HT\hijackthis\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize

O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\Updreg.exe

O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe

O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.7\THGuard.exe"

O4 - HKLM\..\Run: [Ad-aware] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe" +c

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart

O4 - Startup: WorkPace.LNK = C:\Program Files\Workpace\WorkPace.exe

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: Add to Ad Hunter - C:\Program Files\MYIE2\config/blacklist.htm

O9 - Extra button: MoneySide (HKLM)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O16 - DPF: {2042B57E-6336-459E-B7CE-2A0F6C9E6AF8} (IEPlayInterface Class) - http://www.lotrdvd.com/dvdkey/extended_dvd...ds/iaieplay.dll

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033...all/xscan53.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7959.4471759259

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

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Do you have system restore enabled? How about trying a restore point prior to power outage...

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Tried and failed. And trying to reinstall directly from the XP disk did nothing as well.

 

And for some reason, my Image Expert program now needs to install itself (which takes only ten seconds) every time I open it.

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Hi

 

It looks as though you may have to reinstall your xp as internet explorer & outlook are the same package. I have found alink which i think the dell people talked you through which is here

 

http://support.microsoft.com/default.aspx?...B;EN-US;Q318378

 

which tells you how to try & fix

 

also this forums gives some pointers which may help

 

http://www.5starsupport.com/faq/oe.htm#14-7

 

hope you get it fixed

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