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#1 leon

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Posted 06 July 2004 - 12:19 PM

Hello all,
After having read the FAQ, I have decided to proceed with this post...I'm experiencing some very bizzare behaviour from my pc and am unsure as how to proceed
I am running AVG (free w/latest updates) and Sygate Firewall. I have run multiple scans (even with System Restore off) - incl Search & Destroy, Ad Aware, and Pest Patrol online - and have found nothing. AVG refuses to work in Safe Mode (error msg "Driver Core Not Found") :wtf: . Below is a brief description of symptoms and I've attached my hijackthis log, any input would be immensely appreciated.

A few weeks ago my cd player started acting up, it would occasionally not read cds - a problem that was remedied with a quick reboot. As of two days ago I began experiening the following:

- Start up time has suddenly and unexpectedly doubled/tripled. This is also noticed for many programs (ie Photoshop, Illustrator)
- none of the audio software I have installed - Windows Media Player, Winamp, Realplayer, Soundforge - are able to playback audio files from my hard drive or from a cd. I get error msgs stating that my sound card is either not installed or is not working properly. I reinstalled the sound card (SB Audigy 5.1), error msgs still appear.
- In Control Panel, the Sound Devices option indicates that I have no active sound device.
- In Control Panel, the Add/Remove Hardware wizard and Device Manager are not functioning.
- My pc has effectively lost all sound capabilities... :weep:

My Hijack this log:

Logfile of HijackThis v1.97.7
Scan saved at 7:23:32 AM, on 06/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Creative\ShareDLL\MediaDet.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://thesearchmall.com/index.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\SysUpd.exe
O4 - HKLM\..\Run: [zmrmhon] C:\WINDOWS\zmrmhon.exe
O4 - HKLM\..\Run: [hwhyhah] C:\WINDOWS\hwhyhah.exe
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [TaskTray] "C:\Program Files\Creative\SBAudigy\TaskBar\CTLTray.exe"
O4 - HKCU\..\Run: [TaskBar] "C:\Program Files\Creative\SBAudigy\TaskBar\CTLTask.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Download using Download &Express - C:\Program Files\Download Express\Add_Url.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoft.../c...etInst.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...oc...tor/sw.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan....r/axscanner.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...1e...xIE601.cab
O16 - DPF: {86EEF11E-FF16-48CE-B1A2-474B663041A9} - http://acces-direct....dh1_sexarea.exe
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterf...ds/Uploader.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd.../C...9416319444
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} (NsvPlayX Control) - http://www.nullsoft....ayx_vp3_mp3.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...oc...wflash.cab
O16 - DPF: {D6016EE7-A8FF-11D1-B37E-A4759ECD7909} (AxPulse Class) - http://www.pulse3d.c...h/...rAxWin.cab
O16 - DPF: {FE1A240F-B247-4E06-A600-30E28F5AF3A0} - file://C:\install.cab

Thanks in advance!!!

#2 dave38

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Posted 06 July 2004 - 03:10 PM

There are some malware entries in your log, but if they could have affected your sound capabilities, I don't know.

Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php

O4 - HKLM\..\Run: [zmrmhon] C:\WINDOWS\zmrmhon.exe
O4 - HKLM\..\Run: [hwhyhah] C:\WINDOWS\hwhyhah.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...1e...xIE601.cab
O16 - DPF: {86EEF11E-FF16-48CE-B1A2-474B663041A9} - http://acces-direct....dh1_sexarea.exe

O16 - DPF: {FE1A240F-B247-4E06-A600-30E28F5AF3A0} - file://C:\install.cab

Reboot and delete

files
C:\WINDOWS\zmrmhon.exe
C:\WINDOWS\hwhyhah.exe
C:\install.cab

These may be hidden files. See HERE for how to show hidden files.

Please post a followup Hijack this log, and say if your problems persist.
Be wary of strong drink. It may make you shoot at tax collectors, and miss!
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#3 leon

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Posted 07 July 2004 - 08:11 AM

Hey Dave,

Thanks for the quick reply. I set the system restore off and fixed the items you mentioned. After rebooting I followed the instructions on viewing hidden files, but was unable to find the files you mentioned. I ran a scan with AVG and found this Downloader.Small.7.AZ, which I deleted. I ran a couple more scans (incl AdAware and Trend Micro) and the tests came up negative. Attached is a fresh HJT log...thanks again, you guys are all doing an amazing job!

Logfile of HijackThis v1.97.7
Scan saved at 3:01:37 AM, on 07/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Creative\ShareDLL\MediaDet.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\SysUpd.exe
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Download using Download &Express - C:\Program Files\Download Express\Add_Url.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoft...s/AvDetInst.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan....r/axscanner.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterf...ds/Uploader.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8006.9416319444
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} (NsvPlayX Control) - http://www.nullsoft....ayx_vp3_mp3.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {D6016EE7-A8FF-11D1-B37E-A4759ECD7909} (AxPulse Class) - http://www.pulse3d.c...PlayerAxWin.cab

#4 leon

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Posted 07 July 2004 - 08:13 AM

As for my pc's sound capabilities and its (lack of) device management...the situation is the same and I'm thinking of reloading everything on it from scratch, unless there is another solution...
thanks again!

#5 leon

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Posted 09 July 2004 - 12:11 PM

with all do repsect (I can only imagine how swamped you guys are...)....

...bump...

thanks again

#6 jedi

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Posted 22 November 2005 - 10:10 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
an email with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
jedi

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