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unresponsive scripts in Firefox


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#1 Great Dave

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Posted 09 January 2013 - 08:25 PM

I get a lot of unresponsive scripts in Firefox 17.0.1. Seems to be on facebook and gmail only. It also takes a long time to boot up and keeps running low on disk space.

 

Logs:

 

Malwarebytes' Anti-Malware 1.27
Database version: 1130
Windows 5.1.2600 Service Pack 3

1/9/2013 6:43:31 PM
mbam-log-2013-01-09 (18-43-29).txt

Scan type: Full Scan (C:\|)
Objects scanned: 91764
Time elapsed: 4 hour(s), 12 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
 

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6000.17114  BrowserJavaVersion: 1.6.0_26
Run by Dave at 19:40:49 on 2013-01-09
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\keyhook.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.sfgate.com/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SiS Windows KeyHook] c:\windows\system32\keyhook.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb05.exe
mRun: [HPHmon04] c:\windows\system32\hphmon04.exe
mRun: [HPHUPD04] "c:\program files\hp photosmart 11\hphinstall\unipatch\hphupd04.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader2.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {8AA1AE9E-9FB0-41B3-8911-89A1068A7FD1} - hxxps://www27.wirelesssync.vzw.com/en/SyncInstall.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{6058BFF0-6E4E-4E19-B75C-46970D31226C} : DHCPNameServer = 192.168.1.254
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 ads.mcafee.com
Hosts: 127.0.0.1 wdcs.trendmicro.com
Hosts: 127.0.0.1 om.symantec.com
Hosts: 127.0.0.1 tc.symantec.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\dave\application data\mozilla\firefox\profiles\via644hv.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.facebook.com/
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_135.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_146.dll
.
============= SERVICES / DRIVERS ===============
.
R? SASENUM;SASENUM
S? !SASCORE;SAS Core Service
S? AntiVirSchedulerService;Avira Scheduler
S? AntiVirService;Avira Realtime Protection
S? avgntflt;avgntflt
S? avkmgr;avkmgr
S? SASDIFSV;SASDIFSV
S? SASKUTIL;SASKUTIL
.
=============== Created Last 30 ================
.
.
==================== Find3M  ====================
.
2013-01-09 17:43:15    697864    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-01-09 17:43:14    74248    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 19:43:07.90 ===============
 

 

 Results of screen317's Security Check version 0.99.56  
 Windows XP Service Pack 3 x86   
 Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 Avira Free Antivirus    
 Avira successfully updated!
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File  
 Out of date HijackThis  installed!
 SUPERAntiSpyware Free Edition   
 HijackThis 2.0.2    
 Java™ 6 Update 26  
 Java version out of Date!
 Adobe Flash Player 9 Flash Player out of Date!
 Adobe Flash Player     11.5.502.146  
 Adobe Reader 8 Adobe Reader out of Date!
 Adobe Reader XI (KB403742..)
 Mozilla Firefox (17.0.1)
````````Process Check: objlist.exe by Laurent````````  
 Avira Antivir avgnt.exe
 Avira Antivir avguard.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 41% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

 

Thanks!



#2 cnm

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Posted 10 January 2013 - 02:04 PM

Hello Great Dave.
Please update your Malwarebytes' Anti-Malware. Current version is 1.70. Follow the directions here to run a complete system scan with Malwarebytes' Anti-Malware and please post the report from the new scan.

There isn't any obvious sign of malware, but many out of date programs make you very vulnerable.
 
Please do these important security updates:
Get Internet Explorer 8
Update Adobe Reader (uncheck the option box for McAfee scan)
Update Adobe Flash Player

Updating Java:
  • Go here and download the latest version of Java:
  • Go to Start -> Control Panel -> Add or Remove Programs.
  • Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
  • They should have this icon next to any that are there:  javaicon.gif
  • Select any found and choose Uninstall.
  • Then install the version you downloaded earlier.
Your disk is somewhat heavily fragmented.  Defragging will take a while but you can do other things while it runs
  • Open My Computer.
  • Right-click the local disk volume that you want to defragment, and then click Properties.
  • On the Tools tab, click Defragment Now.
  • Click Defragment.
Have these steps helped with your unresponsive scripts?

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
The various helper groups here
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#3 Great Dave

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Posted 10 January 2013 - 11:42 PM

I went thru old files and deleted a bunch, because after posting I saw the red line about defrag in the last log, and when I started defragging, it informed me that 15% disk space was needed and I only had 1%. Deleting those old files got me up to 3%, then I found a whole shit ton of music saved under my wife's profile that I had no idea about. Once I get rid of that, I should have plenty of disk space and better results.

 

I was a bit suspicious of all the processes running, but what do I know?

 

I will do the recommended updates, and hopefully that will help.

 

Thanks, and if you are ever in Grand Rapids, I will give you some homebrew.



#4 Great Dave

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Posted 10 January 2013 - 11:55 PM

Should I update IE if I never use it and only use Firefox?



#5 cnm

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Posted 11 January 2013 - 12:31 AM

Yes, IE is an integral part of Windows and a security risk even if you never deliberately use it.

I would like you to do two scans. The first will identify any unnecessary junkware (but not delete it). The second is a check for possible hidden malware.

First: Please download AdwCleaner by Xplode onto your desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[R1].txt as well.
 
After that:
Please scan your machine with ESET OnlineScan
Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
Post the ESET log in another reply.

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
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#6 Great Dave

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Posted 11 January 2013 - 08:47 PM

Log from updated mbam scan:

 

 

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.11.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Dave :: HOOD-2LCU402K0V [administrator]

Protection: Enabled

1/11/2013 5:40:36 PM
MBAM-log-2013-01-11 (20-44-34).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 285343
Time elapsed: 2 hour(s), 20 minute(s), 12 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{BD4F7A6D-0107-4BDF-B72B-021B717B06CE} (Trojan.FakeAlert) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Dave\Start Menu\Spyware Protection        .lnk (Malware.Trace) -> No action taken.

(end)
 



#7 cnm

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Posted 11 January 2013 - 11:09 PM

Please let MBAM delete what it finds:

  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.

And I'm anxious to see the ESET log.


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How camest thou in this pickle? -- William Shakespeare:(1564-1616)
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#8 Great Dave

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Posted 13 January 2013 - 11:20 AM

# AdwCleaner v2.105 - Logfile created 01/13/2013 at 11:02:05
# Updated 08/01/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Dave - HOOD-2LCU402K0V
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Dave\My Documents\Downloads\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v18.0 (en-US)

File : C:\Documents and Settings\Rachel\Application Data\Mozilla\Firefox\Profiles\isfhe4sp.default\prefs.js

[OK] File is clean.

File : C:\Documents and Settings\Dave\Application Data\Mozilla\Firefox\Profiles\via644hv.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [853 octets] - [13/01/2013 11:02:05]

########## EOF - C:\AdwCleaner[R1].txt - [912 octets] ##########
 



#9 Great Dave

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Posted 13 January 2013 - 11:21 AM

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.11.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Dave :: HOOD-2LCU402K0V [administrator]

Protection: Enabled

1/11/2013 5:40:36 PM
mbam-log-2013-01-11 (17-40-36).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 285343
Time elapsed: 2 hour(s), 20 minute(s), 12 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{BD4F7A6D-0107-4BDF-B72B-021B717B06CE} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Dave\Start Menu\Spyware Protection        .lnk (Malware.Trace) -> Quarantined and deleted successfully.



#10 cnm

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Posted 13 January 2013 - 11:57 AM

How about the ESET log?  I'd like to see it.

 

Firefox has been updated again - please get Firefox 18 if that hasn't updated automatically.

 

How is the "unresponsive" problem now?


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#11 Great Dave

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Posted 13 January 2013 - 02:12 PM

C:\Documents and Settings\Dave\Desktop\SDFix.exe    Win32/PrcView application    deleted - quarantined
C:\Documents and Settings\Rachel\Local Settings\Temporary Internet Files\Content.IE5\7YWQ4SVD\135[1]    Win32/Adware.Antivirus2008 application    cleaned by deleting - quarantined
C:\SDFix\apps\Process.exe    Win32/PrcView application    cleaned by deleting - quarantined
C:\SDFix\SDFix\apps\Process.exe    Win32/PrcView application    cleaned by deleting - quarantined
 



#12 Great Dave

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Posted 13 January 2013 - 02:16 PM

Sorry- I had ESET running when I posted the other logs, and then got sidetracked when my sick kid woke up. I will update Firefox again and we'll see how it goes.



#13 Great Dave

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Posted 13 January 2013 - 02:17 PM

I am now running Firefox 18.0.



#14 cnm

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Posted 13 January 2013 - 02:29 PM

Are you still having problem?
 
If so:
 
Please download ComboFix.exe to your Desktop. Visit this webpage for download links, and instructions for running the tool:
how-to-use-combofix.  Be sure to read the whole page and note the graphics so you know what to expect.
* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Please go here to see a list of programs that should be disabled. to see a list of programs that should be disabled.
**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**
 
Please include the C:\ComboFix.txt in your next reply for further review, and let me know what problems remain.  If ComboFix caused any error message, reboot again should fix it.

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
The various helper groups here
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#15 cnm

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Posted 23 January 2013 - 07:15 PM

Please tell me how your PC is running.  Is your Firefox OK now?


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#16 Great Dave

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Posted 24 January 2013 - 11:39 PM

Sorry for being incommunicado- was giving it a trial for a few days. Seems to be happening just as bad. I've updated javascript again, but that didn't help. Perhaps it is the lack of free memory? I will be clearing the hard drive soon, and will then be able to do a proper defrag.



#17 cnm

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Posted 24 January 2013 - 11:48 PM

Note that Javascript is NOT Java... please do also update Java and get rid of older versions.  May be advisable not to have Java installed at all as there is a vulnerability in even the latest 7 update 11 version.

 

Yes, clean up disk and defrag would be good.

 

Also please run ComboFix and post its log.


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#18 Great Dave

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Posted 25 January 2013 - 11:08 AM

the link for combo-fix seems to be broken



#19 cnm

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Posted 25 January 2013 - 12:05 PM

Sorry -

Please download ComboFix.exe to your Desktop. Visit this webpage for download links, and instructions for running the tool:
how-to-use-combofix. Be sure to read the whole page and note the graphics so you know what to expect.

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review, and let me know what problems remain.
If ComboFix caused any error message, reboot again should fix it.

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
The various helper groups here
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#20 cnm

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Posted 31 January 2013 - 08:22 PM

Are you still with me? If so, please get the latest version of ComboFix.

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
The various helper groups here
UNITE


#21 cnm

cnm

    Mother Lion of SWI

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Posted 05 February 2013 - 08:48 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

Microsoft MVP Windows Security 2005-2006
How camest thou in this pickle? -- William Shakespeare:(1564-1616)
The various helper groups here
UNITE





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