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Major Internet Slowdown!!!


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#1 El Ronaldo

El Ronaldo

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Posted 06 July 2004 - 08:09 PM

Hello

My internet has slowed down dramatically since 2 days ago when Norton caught and removed a virus/file names setup1.exe. I don't really know if that is what is causing my internet problem. I've run Adaware and Spybot S&D and deleted what was detected but my internet remains slow. I've checked with my service provider and they said they're connections are running well , i shouldn't be having this problem.
Please help me. :blush:

Logfile of HijackThis v1.97.7
Scan saved at 9:08:21 PM, on 7/6/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\mdm.exe
C:\My Downloads\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.mybonds....ogon&newlang=EN
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...ector/swdir.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...s/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.co...clean_micro.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://ts.dls.net/msrdp.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7866.6068171296
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...373/mcfscan.cab

#2 WinHelp2002

WinHelp2002

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Posted 07 July 2004 - 04:18 AM

Hi,
Your log is clean ... try this ...

Start | Run (type) cleanmgr
Select the following:
1) Temporary Internet Files
2) Recycle Bin
3) Temporary Files

When completed ...

Then reboot, on restart, restart in Safe Mode [required step - see "How To" below]

Start | Run (type) "%temp%" (no quotes)
Completely delete the entire contents of that "temp" folder.

While still in Safe Mode run NAV
Posted Image How To: Configure Norton AntiVirus to scan all files

Restart normally and then ...

Posted ImageImportant! Your system is severly out of date!
Visit Posted Image Windows Update and install all the "Critical Updates"

If after the above you still have problems ...

Possibly your cache folder(s) are corrupt:

Resize your browser cache, then rebuild the cache folders ...
Posted Image How To: Delete the Internet Explorer Temporary Internet Files
http://www.mvps.org/...02/delcache.htm

Note: resize the cache limit, then completely delete the cache folder.

Edited by WinHelp2002, 07 July 2004 - 04:25 AM.

Mike
Former Microsoft MVP Posted Image 1999-2012
"There's no place like 127.0.0.1"
Posted Image
Blocking Malware, Parasites, Hijackers, Trojans, http://www.mvps.org/...p2002/hosts.htm with a HOSTS file

#3 El Ronaldo

El Ronaldo

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Posted 07 July 2004 - 03:22 PM

Thanks for replying, WinHelp2002. I followed the steps you mentioned but the problem is I cannot download all the critical updates 'cause I only have 200 MB of free space left and i cant free up significant space since im using most of the programs currently installed on my machine. :(
And also i logged on as Administrator and tried delete the Internet Explorer Temporary Internet Files but there's always a message that says i can't delete it because its a system folder. I've created a new account that has administrative access but i still cant delete the temporary files folder. Should I just erase the files inside the folder and not the folder itself? I followed the site you suggested but the stuff doesnt seem to work on my comp. http://www.mvps.org/...02/delcache.htm

What should i do?

Edited by El Ronaldo, 07 July 2004 - 03:24 PM.


#4 WinHelp2002

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Posted 07 July 2004 - 03:51 PM

Hi,

'cause I only have 200 MB of free space

No wonder your machine is running slow ... 200 is not enough!
What size is the Hard drive?

1) Empty the Recycle Bin, then reset the "allocated space" to 50 mb.
2) Empty the browser cache, then reset the "allocated space" to 50 mb.
http://www.mvps.org/...02/delcache.htm <--that's my site

Then reboot and then ...

Start | Run (paste the below)

RunDLL32.EXE shell32.dll,Control_RunDLL sysdm.cpl,,4

Reset System Restore "allocated space" to "Min", click Ok and reboot.

That should free up enough space to finish installing the "Critical Updates"

Edited by WinHelp2002, 07 July 2004 - 03:53 PM.

Mike
Former Microsoft MVP Posted Image 1999-2012
"There's no place like 127.0.0.1"
Posted Image
Blocking Malware, Parasites, Hijackers, Trojans, http://www.mvps.org/...p2002/hosts.htm with a HOSTS file




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