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kerrin

Homepage problem and extra iexplore.exe

8 posts in this topic

Hello all,

 

Here are my problems:

 

1. Hompage for IE returns to "http:\\yahoo.com"

2. Task Manager often Dr Watson's

3. There is an extra iexplore

 

Ran Adaware, Spybot and CW Shredder to no avail. Below is the log file - any help would be appreciated.

 

Kerrin...

 

Logfile of HijackThis v1.97.7

Scan saved at 9:40:13 PM, on 7/6/2004

Platform: Windows 2000 SP2 (WinNT 5.00.2195)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINNT\System32\smss.exe

C:\WINNT\system32\winlogon.exe

C:\WINNT\system32\services.exe

C:\WINNT\system32\lsass.exe

C:\WINNT\system32\svchost.exe

C:\WINNT\system32\spoolsv.exe

C:\apps_pub\vscan\mcfe4521\Avsynmgr.exe

C:\WINNT\System32\svchost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\apps_pub\vscan\mcfe4521\VsStat.exe

C:\WINNT\system32\regsvc.exe

C:\WINNT\system32\MSTask.exe

C:\WINNT\System32\snmp.exe

C:\apps_pub\vscan\mcfe4521\Vshwin32.exe

C:\WINNT\system32\sysexec.exe

C:\WINNT\system32\vnxserv.exe

C:\apps_pub\vscan\mcfe4521\Avconsol.exe

C:\WINNT\System32\WBEM\WinMgmt.exe

C:\WINNT\System32\mspmspsv.exe

C:\apps_pub\vscan\mcfe4521\Mcshield.exe

C:\WINNT\System32\soeagent.exe

C:\apps_pub\bsys2021\sspolicy.exe

C:\WINNT\Explorer.EXE

C:\WINNT\loadqm.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

C:\Program Files\RRMedic\RRMedic.exe

C:\WINNT\system32\ZoneLabs\vsmon.exe

C:\WINNT\System32\taskmgr.exe

C:\WINNT\explorer.exe

C:\hjt\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://webproxy.ssmb.com:8080

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = ,

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = ,

F1 - win.ini: run=C:\WINNT\System32\services\wmplayer.exe

F2 - REG:system.ini: UserInit=soeagent.exe,nddeagnt.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINNT\System32\nzdd.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - HKLM\..\Run: [LoadQM] loadqm.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [REGSHAVE] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /nosystray

O4 - HKLM\..\Run: [Online Special] C:\WINNT\swchost.exe

O4 - HKLM\..\Run: [tcsetupd] C:\WINNT\System32\tcsetupd.exe

O4 - HKLM\..\Run: [Microsoft Helper Service] C:\WINNT\System32\mstaskm.exe

O4 - HKLM\..\Run: [mswspl] C:\Program Files\Windows Media Player\wmplayer.exe

O4 - HKLM\..\Run: [uD8S.exe] c:\documents and settings\sp03574\local settings\temp\UD8S.exe

O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

O4 - HKLM\..\Run: [Macromedia Flash Update] C:\WINNT\System32\MStasks.exe

O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [sr64] C:\Documents and Settings\sp03574\Application Data\Microsoft\sr64\abcfoaoi.exe

O4 - HKCU\..\Run: [wmplayer.exe] C:\documents and settings\sp03574\local settings\temp\wmplayer.exe

O4 - HKCU\..\RunOnce: [rantwice_msie5078] wbat.exe regset HKEY_LOCAL_MACHINE\Software\SBIR\msie rantwice yes

O4 - Global Startup: Road Runner Medic.lnk = C:\Program Files\RRMedic\RRMedic.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: Real.com (HKLM)

O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll

O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8174.7509259259

O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx

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Hi there kerrin,

 

Please do this first,

 

 

Update HijackThis to version 1.98

• run HijackThis

select config> misc tools and select "update online". then yes.

Run a scan and post a new Hijackthis log after you are done.

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Thanks 12G. I took a "scorched earth" approach to hjt log last night and removed some of the unnecessary stuff. R0 returns after deleting (including while in safe mode), so something else is driving that command each time.

 

Kerrin...

 

Here is what I am left with:

 

 

Logfile of HijackThis v1.98.0

Scan saved at 9:56:24 PM, on 7/7/2004

Platform: Windows 2000 SP2 (WinNT 5.00.2195)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINNT\System32\smss.exe

C:\WINNT\system32\winlogon.exe

C:\WINNT\system32\services.exe

C:\WINNT\system32\lsass.exe

C:\WINNT\system32\svchost.exe

C:\WINNT\system32\spoolsv.exe

C:\apps_pub\vscan\mcfe4521\Avsynmgr.exe

C:\WINNT\System32\svchost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINNT\system32\regsvc.exe

C:\WINNT\system32\MSTask.exe

C:\WINNT\System32\snmp.exe

C:\WINNT\system32\sysexec.exe

C:\apps_pub\vscan\mcfe4521\VsStat.exe

C:\apps_pub\vscan\mcfe4521\Vshwin32.exe

C:\WINNT\system32\vnxserv.exe

C:\WINNT\system32\ZoneLabs\vsmon.exe

C:\apps_pub\vscan\mcfe4521\Avconsol.exe

C:\WINNT\System32\soeagent.exe

C:\WINNT\System32\WBEM\WinMgmt.exe

C:\WINNT\System32\mspmspsv.exe

C:\apps_pub\vscan\mcfe4521\Mcshield.exe

C:\WINNT\system32\ntvdm.exe

C:\WINNT\Explorer.EXE

C:\apps_pub\bsys2021\sspolicy.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

C:\Program Files\RRMedic\RRMedic.exe

C:\WINNT\explorer.exe

C:\hjt\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://webproxy.ssmb.com:8080

R3 - Default URLSearchHook is missing

F2 - REG:system.ini: UserInit=soeagent.exe,nddeagnt.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - HKCU\..\RunOnce: [rantwice_msie5078] wbat.exe regset HKEY_LOCAL_MACHINE\Software\SBIR\msie rantwice yes

O4 - Global Startup: Road Runner Medic.lnk = C:\Program Files\RRMedic\RRMedic.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab

O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx

O21 - SSODL: Trayz - {F5B7D0BE-5f02-4211-96DB-386DFA244900} - C:\WINNT\gnjkocad.dll

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Hi there,

 

Make sure all browsers and windows are closed except for hijackthis and put a check against the following and click 'fix checked';

 

 

 

R3 - Default URLSearchHook is missing

 

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present<<if you set this and know of it keep it

 

 

Reboot, then post a fresh logfile.

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Here you go:

 

Kerrin...

 

Logfile of HijackThis v1.98.0

Scan saved at 7:47:27 PM, on 7/9/2004

Platform: Windows 2000 SP2 (WinNT 5.00.2195)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINNT\System32\smss.exe

C:\WINNT\system32\winlogon.exe

C:\WINNT\system32\services.exe

C:\WINNT\system32\lsass.exe

C:\WINNT\system32\svchost.exe

C:\WINNT\system32\spoolsv.exe

C:\apps_pub\vscan\mcfe4521\Avsynmgr.exe

C:\WINNT\System32\svchost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINNT\system32\regsvc.exe

C:\WINNT\system32\MSTask.exe

C:\WINNT\System32\snmp.exe

C:\WINNT\system32\sysexec.exe

C:\WINNT\system32\vnxserv.exe

C:\apps_pub\vscan\mcfe4521\VsStat.exe

C:\apps_pub\vscan\mcfe4521\Avconsol.exe

C:\apps_pub\vscan\mcfe4521\Vshwin32.exe

C:\WINNT\System32\WBEM\WinMgmt.exe

C:\WINNT\System32\soeagent.exe

C:\WINNT\System32\mspmspsv.exe

C:\apps_pub\vscan\mcfe4521\Mcshield.exe

C:\WINNT\Explorer.EXE

C:\WINNT\system32\ntvdm.exe

C:\apps_pub\bsys2021\sspolicy.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

C:\Program Files\RRMedic\RRMedic.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\traywc.exe

C:\WINNT\system32\ZoneLabs\vsmon.exe

C:\WINNT\explorer.exe

C:\hjt\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://webproxy.ssmb.com:8080

F2 - REG:system.ini: UserInit=soeagent.exe,nddeagnt.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - Global Startup: Road Runner Medic.lnk = C:\Program Files\RRMedic\RRMedic.exe

O4 - Global Startup: traywc.exe

O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab

O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx

O21 - SSODL: Trayz - {F5B7D0BE-5f02-4211-96DB-386DFA244900} - C:\WINNT\gnjkocad.dll

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Hi kerrin,

 

 

Please do this first, Press Ctrl/Alt/Del<< Click Task Manager<<Click Processes Tab<<Select traywc.exe<<Click End Process.

 

 

Make sure all browsers and windows are closed except for hijackthis and put a check against the following and click 'fix checked';

 

 

F2 - REG:system.ini: UserInit=soeagent.exe,nddeagnt.exe

O4 - Global Startup: traywc.exe

O21 - SSODL: Trayz - {F5B7D0BE-5f02-4211-96DB-386DFA244900} - C:\WINNT\gnjkocad.dll

 

 

Restart your computer in

Safe Mode Also make sure you show hidden files Then delete the following files or folders as indicated below if they still show:

 

Not all or any of these may still show,

 

C:\WINNT\System32\soeagent.exe<<<<File

C:\WINNT\gnjkocad.dll<<<<File

 

 

Reboot, then post a fresh logfile so that I can check to see if it is clean.

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OK, since this a corporate-built machine I know that the "soeagent" reference is valid. Other than that piece I followed your steps - unfortunately our friend is still there. I did notice that the set homepage went back to "about:blank" after removing the gnjkocad.dll file. Anyway, here is the log - thanks for your continued interest!

 

Kerrin,,,

 

Logfile of HijackThis v1.98.0

Scan saved at 10:24:53 AM, on 7/11/2004

Platform: Windows 2000 SP2 (WinNT 5.00.2195)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINNT\System32\smss.exe

C:\WINNT\system32\winlogon.exe

C:\WINNT\system32\services.exe

C:\WINNT\system32\lsass.exe

C:\WINNT\system32\svchost.exe

C:\WINNT\system32\spoolsv.exe

C:\apps_pub\vscan\mcfe4521\Avsynmgr.exe

C:\WINNT\System32\svchost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINNT\system32\regsvc.exe

C:\WINNT\system32\MSTask.exe

C:\WINNT\System32\snmp.exe

C:\WINNT\system32\sysexec.exe

C:\WINNT\system32\vnxserv.exe

C:\apps_pub\vscan\mcfe4521\VsStat.exe

C:\WINNT\System32\soeagent.exe

C:\apps_pub\vscan\mcfe4521\Avconsol.exe

C:\apps_pub\vscan\mcfe4521\Vshwin32.exe

C:\WINNT\System32\WBEM\WinMgmt.exe

C:\WINNT\System32\mspmspsv.exe

C:\apps_pub\vscan\mcfe4521\Mcshield.exe

C:\WINNT\system32\ntvdm.exe

C:\WINNT\Explorer.EXE

C:\apps_pub\bsys2021\sspolicy.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

C:\Program Files\RRMedic\RRMedic.exe

C:\WINNT\system32\ZoneLabs\vsmon.exe

C:\WINNT\explorer.exe

C:\hjt\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://webproxy.ssmb.com:8080

F2 - REG:system.ini: UserInit=soeagent.exe,nddeagnt.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - Global Startup: Road Runner Medic.lnk = C:\Program Files\RRMedic\RRMedic.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab

O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx

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Thanks kerrin,

 

That's good about, soeagent.exe

 

What do you know about these 2 files?

 

C:\WINNT\system32\sysexec.exe

C:\WINNT\system32\vnxserv.exe

 

or check the properties.

 

Did you set this?

 

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

 

If not fix check it.

 

Other than those I see nothing else suspicious.

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