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Strange internet behavior, isp says- not to blame!


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#1 coly

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Posted 06 July 2004 - 08:51 PM

:hmmm: We have been getting kicked offline constantly and when we are able to stay online for a short time, it is VERY slow! We have a satellite internet connection which is supposed to be extremely fast ( I have seen it when it works properly). After having our isp's servicemen come to check our problem several times we decided to have our memory doubled per their suggestion. We spent $200 to have that done and are stuck with the same problem. Our isp insists it isn't a problem with our service and offer no other help.

Does this sound like it could be a hijacking. Our home page (google news) comes up fine, and quickly but, we can barely do anything after that. We get knocked off about every minute and are also unable to get emails during those times, however, we don't get any pop-ups or sent to any other pages.

I would appreciate it if anyone could help me out. I am hesitant to spend hundreds of dollars more if I can get rid of the problem myself...especially since I just did that and it didn't even fix my problem.

Coly

#2 Tuxedo Jack

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Posted 07 July 2004 - 12:55 AM

It doesn't sound like a hijacking. To me, it sounds more like a physical issue with the cabling or the network card.

However, it never hurts to get a HijackThis log in. Grab it from my signature, save it to C:\HJT, run it, click Scan Now, then click "Save Log." Copy and paste the _entire_ text of the log into a reply to this thread.
Signature file is under revision. This will be back shortly.

#3 coly

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Posted 07 July 2004 - 07:16 AM

Here it is...THANK YOU so much for your reply..

Logfile of HijackThis v1.98.0
Scan saved at 7:14:13 AM, on 7/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Canon\MULTIP~1\MPTBox.exe
C:\Program Files\Canon\MultiPASS4\monitr32.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Netropa\OSD.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Ad_aware\Ad-aware 6\Ad-aware.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Documents and Settings\Marty\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MPTBox] C:\PROGRA~1\Canon\MULTIP~1\MPTBox.exe
O4 - HKLM\..\Run: [monitr32] C:\Program Files\Canon\MultiPASS4\monitr32.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potb_x.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v43/yacscom.cab
O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernet...urferplugin.ocx
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresear...ia/OTXMedia.dll
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX27.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs5b.instants...erxsigned30.cab
O16 - DPF: {92CA8ACC-4E99-4A2A-93F1-B2C5CADC8613} (NMInstall Control) - http://a14.g.akamai.....0_SILENT_2.cab
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft...nloads/outc.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/p...at/msnchat4.cab
O16 - DPF: {ED3CE078-BB89-42C6-A748-2EC19EA004D4} (BoxFrogAX Control) - http://www.boxfrog.c...FrogConvert.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...ebio5_0_2_7.cab

Anxiously awaitig :bounce:

~Coly

#4 Master Green

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Posted 07 July 2004 - 10:10 AM

Hi,
Is there any way you can remove the casing from your tower and after doing so turn on the computer and see if the power supply box and fan come on when you do so. If you were getting booted off for example, say 10 min's after and the fan stops 10 min's after then that could "possibly" be the problem. Your computer may or may not be over heating because one of these has failed.

Keep us posted...

#5 coly

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Posted 07 July 2004 - 10:15 AM

Sorry...what do you mean by power supply box? Thank you for the advice, I'll await your reply...not sure if I trust myself to take off the casing :-)

#6 coly

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Posted 07 July 2004 - 10:31 AM

For some reason today it seems like I am able to navigate better and faster. I have gotten less page cannot be displayed errors and have been able to receive all of my email...It's so random-- that is why it seems to me it has to be something to do with our ISP.

I will try anything though!

*i have been on all morning and my fan is still running*
(don't know if that helps or not master green)

Thank you to anyone who has advice!!

#7 coly

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Posted 07 July 2004 - 02:21 PM

:whistle: Ok...so I was wrong...

It is running so slow :techsupport: This is so frustrating...I have had my memory doubled and it is running the exact same if not slower than it was before.

I just can't help but think it does have something to do with my ISP. I have a service called SincSurf, it's satellite. I live in a small town and it isn't a very big company. Most of the businesses in our town use their service. Does it make sense that they could be concentrating on the businesses some how instead of other customers? It seems like it runs better in the evening.

I don't know, I'm just rambling :eek:

#8 Gwyrox732

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Posted 07 July 2004 - 02:29 PM

Master Green, the problem cannot be the fan as the computer seems to be running fine (i.e. not overheating and shutting down), they are just getting knocked offline.

coly, my suggestion is to call or go down to your ISP and when they try to tell you it's not their fault demand to speak to their supervisor and hopefully you'll eventually get to someone who knows what they are doing. Or perhaps call out a computer tech to look at the innards of your computer, the card may not be seated properly or something.
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#9 Master Green

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Posted 07 July 2004 - 02:41 PM

Hi,
I fully understand your concerns on whether your ISP is concentratiing more on the buisness aspect of serving the community -vs- the home user but I'm not so sure that can be ruled in. One question I do have for you is, has the local telephone company done any work in the area on a tel pole ? I had a friend who was having issues with their dial up and the problem got narrowed down to the work a telephone company had done. Something to do with the wires. They had to call the telephone company and verify work had been done in the area.

Anyways, getting back to the power supply/ fan issue. It's a good chance it's not the power supply or the fan but in one of your last postings I'm tending to lean towards the possibility it is. Not being comfortable with taking the casing off is something alot of us totally understand. However, if you don't, is there someone who can ? It's a silver/greyish type square unti inside with possible dimensions of 4 inches wide by 3 inches long (give or take). If it has to be replaced, someone who knows how to is best recommended.

Keep us posted...

#10 Master Green

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Posted 07 July 2004 - 02:47 PM

Attn: GWYROX732

I can see your point and agree with your advice but I am one for doing the process of elimination. The reasons behind my suggestions are because if it is over heating the connection possibly could be affected ? Notice I have been using the word "possibly". When we are trying to deal with descriptions of pending problems, it's always easier to see the problem then to visualize. A tech most likely will look at the things I mentioned but will also look into yours as well. They can see if it's not seated properly or like you said have a tech scope it out. I'm all for the would of's and could of's...Thanks for helping as thats what this is all about.

#11 NDoub

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Posted 07 July 2004 - 03:29 PM

I work for a small town ISP as well. We recently bought out another ISP in the area and now we have some users that are on a satelite system. My ISP has never had interest in satelite service is the past because we don't think it is that good of a system in the first place just because it still uses the phone lines.

We have a couple users now that we have been talking to that feel the exact same way as you do. They connection speeds have good down in the past year and they are having touble checking mail and surfing the web. I don't know what system your ISP is using so understand that anything I say might be way off base.

A satelite system has several problems that you can't do anything about. 1.) We are talking about a signal that is beamed up to space and back down to earth so there is many miles and a ton of 'lag' envolved. 2.) you have to worry about the weather, not just at your location, but at the location where the signal is beamed up to the satelite. 3.) The satelite just increases your download time, you do all of your uploading thru the dialup which is slow as dirt 4.) There is a lot of hardware and settings that might not be working (Dish, computer, modum, network card, 50 plus feet of cable just to name some)

To sum it all up, there are a lot of 'hops' envolved in the process and any one of them might be cause in the slowdown. I just wanted to just on here and defend your ISP a little. Satelite service is tricky so please bear with your ISP. I know that most satelite services should have an update CD that would update your drivers and settings inside your PC so I would ask your ISP for those and then go from there. I would also recommend reading the post about how to install and run ad-aware because it could easily be a malaware problem effecting your Internet Explorer

http://www.spywarein...showtopic=11150

#12 thesh

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Posted 07 July 2004 - 04:37 PM

I would try going to Direcways web site for the updated software, I have had that problem before the new version of the software helped out alot.

#13 coly

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Posted 10 July 2004 - 08:45 AM

I would try going to Direcways web site for the updated software, I have had that problem before the new version of the software helped out alot.

Does the website you spoke of deal with satellite isp or were you referring to adaware? I have adaware and spybot and spywareblaster and run them regularly.

Coly

#14 coly

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Posted 10 July 2004 - 08:55 AM

Thesh,

I went to the website directways.com and when I clicked on the link for English from the home page it went to some casino Website??

What do you think?

#15 thesh

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Posted 10 July 2004 - 12:14 PM

Here is the link to the site.
http://www.direcway.com/

#16 thesh

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Posted 10 July 2004 - 12:15 PM

also www.mydirecway.com
there are the only satellite ISP I know of




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