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#1 flamingfox101

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Posted 07 July 2004 - 04:16 PM

Was on a website this morning, clicked a link and then had loads of popups coming up trying to get me to install programs. Pressed no on them all and closed the browser windows as fast as I could, but it looks like something got installed as straight away my firewall kept saying that helpw.exe was trying to access the internet.

I've ran ad-aware and search and destroy but neither of them has got rid of it.

My HijackThis log is below and i'd really appreciate if anyone could give me some advice on which files/entries I need to delete.

Logfile of HijackThis v1.98.0
Scan saved at 21:55:36, on 07/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Personal Firewall\NISUM.EXE
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\Conexant\AccessRunner ADSL\CnxDslTb.exe
D:\WINDOWS\Mixer.exe
E:\DVD\INSTAN~1\INSTAN~1\IWCTRL.EXE
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Utilities\HighCriteria\TotalRecorder\TotRecSched.exe
D:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
D:\WINDOWS\helpw.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Norton Personal Firewall\ccPxySvc.exe
D:\WINDOWS\system32\crypserv.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\WINDOWS\System32\nvsvc32.exe
D:\Program Files\Norton AntiVirus\SAVScan.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\System32\taskmgr.exe
E:\MICROS~1\MICROS~2\Office10\OUTLOOK.EXE
E:\Microsoft\Microsoft Office\Office10\WINWORD.EXE
D:\Program Files\Internet Explorer\iexplore.exe
G:\Applications\Utilities\Hijack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Utilities\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\UTILIT~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [VOBRegCheck] D:\WINDOWS\System32\VOBREGCheck.exe -CheckReg
O4 - HKLM\..\Run: [PinnacleDriverCheck] D:\WINDOWS\System32\PSDrvCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Utilities\Media\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "E:\CDRW\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [CnxDslTaskBar] D:\Program Files\Conexant\AccessRunner ADSL\CnxDslTb.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [IW Controlcenter] E:\DVD\INSTAN~1\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~2\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TotalRecorderScheduler] E:\Utilities\HighCriteria\TotalRecorder\TotRecSched.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [helpw] "helpw.exe"
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 3.9\THGuard.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [H/PC Connection Agent] "D:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: UD Agent.lnk = E:\Utilities\United Devices\UD.EXE
O8 - Extra context menu item: Download with GetRight - E:\Internet\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - E:\Internet\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - D:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - D:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - D:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtec...ntrol_en_US.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.nullsoft....ayx_vp6_aac.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F5063533-0503-47B6-977B-E02CC0428498}: NameServer = 62.241.160.200 158.43.240.3

#2 NonSuch

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Posted 08 July 2004 - 02:38 AM

Hello,

NOTE: Please print a copy of these instructions because you will be working with all windows closed except HijackThis.

Please run HijackThis and place a check mark next to the following items then, WITH ALL OTHER WINDOWS CLOSED, select “fix checked.” Please note that the items in BLUE are optional suggested fixes that will not remove the programs, only keep them from running at start-up, and may have the added benefit of freeing up some of your system’s resources.

O4 - HKLM\..\Run: [QuickTime Task] "E:\Utilities\Media\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot


O4 - HKLM\..\Run: [helpw] "helpw.exe"

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab

O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.nullsoft....ayx_vp6_aac.cab


Reboot into safe mode, this way:
Restart the computer
Immediately begin tapping the <F8> key.
Use the arrow keys to highlight Safe Mode and press the <Enter> key.

Also, enable the ”Show Hidden Files and Folders” option:
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

Now, search for, and delete if found, (some files may not be present after previous steps) the following:

helpw.exe < file

Please delete your temporary files by deleting all files and folders that are in those folders (do not delete the temp folder itself) like for example:

C:\WINDOWS\Temp\

C:\Temp\

C:\Documents and Settings\username\Local Settings\Temp\

Also delete your Temporary Internet Files, be sure to also select "delete all offline content."

Empty your Recycle Bin.

Reboot.

Proceed to the Windows Update site (see link below) download and install ALL critical updates.

Reboot when finished.

If you are not running version 1.3 of Spybot S & D, click here to download Spybot Search & Destroy v1.3 - install, update, scan and fix all RED items it finds. Reboot when done.

Perform a customized Ad-aware scan in Safe Mode........

If you do not have the latest version of Ad-aware, version 6, Build 6.181, click here to download Ad-Aware and install. Before scanning click on "check for updates now" to make sure you have the latest reference file. Then boot into Safe Mode, start the program, and click the gear wheel at the top and check these options to configure Ad-aware for a customized scan:

General> activate these: "Automatically save log-file" and "Automatically quarantine objects prior to removal"

Scanning > activate these: "Scan within archives", "Scan active processes", "Scan registry", "Deep scan registry", "Scan my IE Favorites for banned sites" and "Scan my Hosts file"

Tweaks > Scanning Engine> activate this: "Unload recognized processes during scanning."

Tweaks > Cleaning Engine: activate these: "Automatically try to unregister objects prior to deletion" and "Let Windows remove files in use after reboot."

Click "Proceed" to save your settings, then click "Start", make sure "Activate in-depth scan" is ticked green then scan your system. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?" Reboot when finished.

Next, perform online virus and Trojan scans, using the links in my signature below. Allow the programs to delete all that they may find. Reboot after each scan.

Scan with HijackThis and post a fresh log into this same thread.

#3 flamingfox101

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Posted 08 July 2004 - 01:00 PM

Thanks for the help. Have done the stuff you said and my new HijackThis log is below.

Logfile of HijackThis v1.98.0
Scan saved at 18:58:07, on 08/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Personal Firewall\NISUM.EXE
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\Conexant\AccessRunner ADSL\CnxDslTb.exe
D:\WINDOWS\Mixer.exe
E:\DVD\INSTAN~1\INSTAN~1\IWCTRL.EXE
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\Utilities\HighCriteria\TotalRecorder\TotRecSched.exe
D:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
D:\WINDOWS\system32\spoolsv.exe
E:\Utilities\United Devices\UD.EXE
D:\Program Files\Norton Personal Firewall\ccPxySvc.exe
D:\WINDOWS\system32\crypserv.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Program Files\Norton AntiVirus\navapsvc.exe
E:\Utilities\United Devices\ud_7174683.exe
D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\WINDOWS\System32\nvsvc32.exe
E:\Utilities\United Devices\ud_7174683_0.dir\ud_ligfit_Release.exe
D:\Program Files\Norton AntiVirus\SAVScan.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Messenger\msmsgs.exe
G:\Applications\Utilities\Hijack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Utilities\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\UTILIT~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [VOBRegCheck] D:\WINDOWS\System32\VOBREGCheck.exe -CheckReg
O4 - HKLM\..\Run: [PinnacleDriverCheck] D:\WINDOWS\System32\PSDrvCheck.exe
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "E:\CDRW\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [CnxDslTaskBar] D:\Program Files\Conexant\AccessRunner ADSL\CnxDslTb.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [IW Controlcenter] E:\DVD\INSTAN~1\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~2\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] E:\Utilities\HighCriteria\TotalRecorder\TotRecSched.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 3.9\THGuard.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [H/PC Connection Agent] "D:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: UD Agent.lnk = E:\Utilities\United Devices\UD.EXE
O8 - Extra context menu item: Download with GetRight - E:\Internet\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - E:\Internet\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - D:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - D:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - D:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtec...ntrol_en_US.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{F5063533-0503-47B6-977B-E02CC0428498}: NameServer = 62.241.160.200 158.43.240.3

#4 NonSuch

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Posted 08 July 2004 - 01:38 PM

Hello,

You're very welcome! :D

Your log is clean now, and here's a few tips to help you keep it that way......

The next time you get an evil pop-up, don't click on "No" or "Close" or the "X." Some of these nasties are set up so that no matter which part of the pop-up you click on, you get invaded. Instead, hold down the Alt key and press F4. That should shut down the offending windows without you having to "touch" them.

Download IE-SPYAD here: https://netfiles.uiu...ww/resource.htm

It will place over 5000 sites in your restricted zone so that you don't accidentally visit innocent appearing sites that aren't really innocent, even if you accidentally click on a link or mis-type a web address.

There's also a small program, called RegistryProt that will warn you when a program attempts to make changes to your registry and will ask you if you want to allow the change. You'll find it here, under "freeware": http://www.diamondcs...p?page=products The newest version of Spybot S&D has a similar feature.

Scan often with Spybot Search and Destroy and Ad-aware to remove malware before it gains a foothold on your computer. (Links below). Install SpywareBlaster and SpywareGuard to keep baddies from invading your system. (Links below).

Make sure you keep your system updated by frequent visits to the Windows Update site (see link below). Always install ALL critical updates.

Please take a minute or two to read the short article, "How did I get infected in the first place?" (See link in my signature below). You will find good information on keeping your system clean in the future, as well as links for excellent free anti-spyware tools.




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