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    • Budfred

      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
    • Budfred

      UPDATE on Upgrade   02/07/2017

      We were somewhat delayed on getting the upgrade done, but it looks like it will now be done in the next few days or possibly even later today.   There is one change coming with the new upgrade that may affect people when they log in. There will no longer be separate Usernames and Display Names. Your Display Name will now be the only name you have for the forum and, if you used your Username to log in, you will now need to use your Display Name. It is likely that everyone who visits after the upgrade will need to log in again, so please keep this in mind.   Update again - Feb 7 - We have completed the main part of the upgrade and we are working to tweak settings for the site.  It will probably take us a while, but we will eventually settle down to the way we want it.  In the meanwhile, your posts should be secure, but the look of the forum and some functions may change over time.
    • cnm

      We backup daily at 9:00 PM Pacific Time   02/13/2017

      You may notice the forum being unresponsive for a few minutes around 9:00 PM PST (11:00 PM CST, 5:00 AM GMT) while we back up the database.
    • cnm

      Notifications blocked by Outlook.com, Hotmail, Live, etc   02/14/2017

      Our notifications are blocked by those mail servers. If you have email address at Hotmail, Hotmail.uk, etc etc then you will not get notifications and need to manually check for new replies. We recommend Gmail.   The notifications won't even be in your Spam folder - they just go down a black hole.
    • Budfred

      PLEASE READ - Reversing upgrade   02/23/2017

      We have found that this new upgrade is somewhat of a disaster.  We are finding lots of glitches in being able to post and administer the forum.  Additionally, there are new costs associated with the upgrade that we simply cannot afford.  As a result, we have decided to reverse course and go back to the previous version of our software.  Since this will involve restoring it from a backup, we will lose posts that have been added since January 30 or possibly even some before that.    If you started a topic during that time, we urge you to make backups of your posts and you will need to start the topics over again after the change.  You can simply paste the copies of your posts that you created at that point.    If you joined the forum this month, you will need to re-register since your membership will be lost along with the posts.  Since you have a concealed password, we cannot simply restore your membership for you.   We are going to backup as much as we can so that it will reduce inconvenience for our members.  Unfortunately we cannot back everything up since much will be incompatible with the old version of our software.  We apologize for the confusion and regret the need to do this even though it is not viable to continue with this version of the software.   We plan to begin the process tomorrow evening and, if it goes smoothly, we shouldn't be offline for very long.  However, since we have not done this before, we are not sure how smoothly it will go.  We ask your patience as we proceed.   EDIT: I have asked our hosting service to do the restore at 9 PM Central time and it looks like it will go forward at that time.  Please prepare whatever you need to prepare so that we can restore your topics when the forum is stable again.

Check up / troubleshooting

12 posts in this topic

Looking for a system check to be sure I have nothing drastic wrong.


LAN disconnects for randomly. Can not disable/enable to get back. resetting ipconfig does not work.

Must restart to get it back.

All restarts take alooong time to restart. Stuck on restart window for several minutes.

Get BSOD about once a month during long restart. SBOD says problems with "Driver_Power_State_Failure"

I have another Qosmio with similar build and don't have these problems.

Windows 8.1

Toshiba Qosmio X75-A

Intel® Core i7-4700MQ CPU @ 2.40GHz


64-bit OS

Additional post will be the logs from


Hijack This

OTL (could not get DDR to work)

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Malwarebytes Anti-Malware


Scan Date: 7/1/2015

Scan Time: 2:56 AM

Logfile: ByteLog.txt

Administrator: Yes


Malware Database: v2015.07.01.01

Rootkit Database: v2015.06.30.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Enabled

OS: Windows 8.1

CPU: x64

File System: NTFS

User: Larry

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 516165

Time Elapsed: 21 min, 33 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 0

(No malicious items detected)

Physical Sectors: 0

(No malicious items detected)


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Logfile of Trend Micro HijackThis v2.0.5

Scan saved at 9:30:06 AM, on 7/1/2015

Platform: Unknown Windows (WinNT 6.02.1008)

MSIE: Internet Explorer v11.0 (11.00.9600.17840)

FIREFOX: 34.0.5 (x86 en-US)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe


C:\Program Files (x86)\Toshiba\System Setting\TssSrv.exe

C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe

C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe

C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe

C:\Users\Larry\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe

C:\Users\Larry\AppData\Roaming\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Users\Larry\AppData\Local\DIRECTV Player\NDSPCShowServer.exe

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

D:\Program Files (x86)\Intuit\QuickBooks Pro 2013\QBW32.EXE

C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\Pulse.exe

C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe


D:\Program Files\Acrobat DC\Acrobat\acrotray.exe

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe

C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe

C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\CCLibrary.exe

C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs\node.exe

C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE

D:\Program Files (x86)\Intuit\QuickBooks Pro 2013\QBDBMgr.exe


C:\Program Files (x86)\Common Files\Intuit\QuickBooks\axlbridge.exe

C:\Users\Larry\AppData\Roaming\Juniper Networks\Setup Client\JuniperSetupClient.exe

D:\Program Files (x86)\Intuit\QuickBooks Pro 2013\dbextclr11.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://toshiba13.msn.com/?pc=TNJB

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://toshiba13.msn.com/?pc=TNJB

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://toshiba13.msn.com/?pc=TNJB

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by TOSHIBA

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = naproxy.pg.com:8080

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe,

O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\Snagit 10\SnagitBHO.dll

O2 - BHO: Skype for Business Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_40\bin\ssv.dll

O2 - BHO: ArcPluginIEBHO - {84BFE29A-8139-402a-B2A4-C23AE9E1A75F} - C:\Program Files (x86)\Perfect World Entertainment\Arc\Plugins\ArcPluginIE.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Adobe Acrobat Create PDF Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\AcroIEFavStub.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_40\bin\jp2ssv.dll

O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\AcroIEFavStub.dll

O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\Snagit 10\SnagitIEAddin.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\AcroIEFavStub.dll

O4 - HKLM\..\Run: [intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup

O4 - HKLM\..\Run: [Adobe Creative Cloud] "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true

O4 - HKLM\..\Run: [Arc] C:\Program Files (x86)\Perfect World Entertainment\Arc\ArcLauncher.exe /autorun

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [JunosPulse] C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\Pulse.exe -tray

O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin

O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "D:\Program Files\Acrobat DC\Acrobat\Acrotray.exe"

O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe

O4 - HKCU\..\Run: [MonitorES] D:\Users\Larry\Desktop\MonitorES.exe

O4 - HKCU\..\Run: [iCloudDrive] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe

O4 - HKCU\..\Run: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect

O4 - HKCU\..\Run: [PCShowServer] "C:\Users\Larry\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"

O4 - HKCU\..\Run: [Octoshape Streaming Services] "C:\Users\Larry\AppData\Roaming\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe" -inv:bootrun

O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_6074D0D9DEA3F6EA2C3D522EE2CF8943] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window

O4 - HKCU\..\Run: [Dropbox Update] "C:\Users\Larry\AppData\Local\Dropbox\Update\DropboxUpdate.exe" /c

O4 - HKCU\..\Run: [Adobe Acrobat Synchronizer] "D:\Program Files\Acrobat DC\Acrobat\AdobeCollabSync.exe"

O4 - Startup: Dropbox.lnk = Larry\AppData\Roaming\Dropbox\bin\Dropbox.exe

O4 - Startup: IRSCalendarConnector2.lnk = D:\Program Files (x86)\IRSCalendarConnector2\IRSCalendarConnector2.exe

O4 - Global Startup: CodecPackUpdateChecker.lnk = C:\Windows\SysWOW64\C2MP\UpdateChecker.exe

O4 - Global Startup: Intuit Data Protect.lnk = C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O4 - Global Startup: QuickBooks_Standard_21.lnk = D:\Program Files (x86)\Intuit\QuickBooks Pro 2013\QBW32.EXE

O4 - Global Startup: Snagit 11.lnk = C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000

O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll

O9 - Extra button: Skype for Business Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll

O9 - Extra 'Tools' menuitem: Skype for Business Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - https://vpn.pg.com/PGWeb/Customer/cabs/,DanaInfo=esupport.pg.com+HPISDataManager.CAB

O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab.com/bin/srldetect_intel_4.5.24.0.cab

O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://vpn.pg.com/dana-cached/sc/JuniperSetupClient.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{9893E51D-A030-41E0-A54E-0EDF94877D65}: Domain = na.pg.com

O17 - HKLM\System\CCS\Services\Tcpip\..\{9893E51D-A030-41E0-A54E-0EDF94877D65}: NameServer =,

O18 - Protocol: intu-help-qb6 - {6898B29B-BF49-43CB-A0B1-D0B9496AF491} - D:\Program Files (x86)\Intuit\QuickBooks Pro 2013\HelpAsyncPluggableProtocol.dll

O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL

O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL

O20 - AppInit_DLLs: C:\Windows\SysWOW64\nvinit.dll

O23 - Service: Adobe Active File Monitor V12 (AdobeActiveFileMonitor12.0) - Adobe Systems Incorporated - D:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsFileAgent.exe

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: AdobeUpdateService - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Arc Service (ArcService) - Perfect World Entertainment Inc - C:\Program Files (x86)\Perfect World Entertainment\Arc\ArcService.exe

O23 - Service: Bluetooth Device Monitor - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe

O23 - Service: Bluetooth OBEX Service - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Box Sync Update Service (BoxSyncUpdateService) - Box, Inc. - C:\Program Files\Box\Box Sync\SyncUpdaterService.exe

O23 - Service: Coupon Printer Service (CouponPrinterService) - Coupons.com Inc. - C:\Program Files (x86)\Coupons\CouponPrinterService.exe

O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe

O23 - Service: @C:\Windows\system32\CxAudMsg64.exe,-100 (CxAudMsg) - Unknown owner - C:\Windows\system32\CxAudMsg64.exe (file missing)

O23 - Service: DTS APO Service (dts_apo_service) - Unknown owner - C:\Program Files (x86)\DTS, Inc\DTS Studio Sound\dts_apo_service.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)

O23 - Service: Intel® HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)

O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe

O23 - Service: Intel® Capability Licensing Service TCP IP Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe

O23 - Service: Intel® ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe

O23 - Service: Juniper Unified Network Service (JuniperAccessService) - Juniper Networks, Inc. - C:\Program Files (x86)\Common Files\Juniper Networks\JUNS\dsAccessService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe

O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe

O23 - Service: NETGEARGenieDaemon - NETGEAR - C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe

O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)

O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

O23 - Service: QBIDPService (QBVSS) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: SMITS - Unknown owner - C:\Windows\SysWOW64\SMITSC.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe

O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

O23 - Service: TOSHIBA HDD Protection (Thpsrv) - Unknown owner - C:\Windows\system32\ThpSrv.exe (file missing)

O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)

O23 - Service: TOSHIBA eco Utility Service - Toshiba Corporation - C:\Program Files\Toshiba\Teco\TecoService.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: Intel® PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe


End of file - 20930 bytes

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EDIT: You did not need to delete the logs you had posted, we just need the other ones that we ask for, particularly DDS...

Edited by Budfred

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Results of screen317's Security Check version 1.004

x64 (UAC is enabled)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Windows Defender

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Java 8 Update 40

Java version 32-bit out of Date!

Adobe Flash Player

Mozilla Firefox 34.0.5 Firefox out of Date!

Google Chrome (43.0.2357.124)

Google Chrome (43.0.2357.130)

Google Chrome (plugins...)

````````Process Check: objlist.exe by Laurent````````

Windows Defender MSMpEng.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbam.exe

Malwarebytes Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: %

````````````````````End of Log``````````````````````

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