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Malware Removal for Note 5


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#1 USCRugbyNo1

USCRugbyNo1

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Posted 25 August 2016 - 10:33 AM

I get a popup a few times a day when surfing the web. I have installed several anti virus apps from the play store and nothing detects it. I have removed all data and cache from browser app or whatever is default for browsing. I do not want to use Chrome, I simply want to remove this malware/virus. I believe it's located in the "data" folder.

PLEASE help, I do NOT want to factory reset my phone.

See link for a picture of it.

 

https://www.dropbox....n40h/1.png?dl=0


Edited by USCRugbyNo1, 25 August 2016 - 11:37 AM.


#2 Rocket Grannie

Rocket Grannie

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Posted 26 August 2016 - 08:33 PM

Hello and welcome back.

Please remove all but one of the Antivirus Apps. I recommend you keep Avast. If you have not yet installed Avast then please do so now and run a full scan.

Download MBAM from here
Run a full scan and delete all it finds.

Empty browser history: here

Each Samsung smartphone has integrated a small service menu, with which you can read sensor data and verify technical functions.
Instructions how to open this menu go: here

If the problem still persists:

A factory reset will wipe all data from the device. here

NOTE: Make sure to backup all your data before resetting the device.

 

Please let me know how you get on.

 

 

Rocket Grannie

        


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