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mgeo212

I need help with about blank problem

2 posts in this topic

Hi,

I have tried everything suggested but my home page keeps coming up as about blank. I am posting my log. Can anyone help me. I would really appreciate it because I am at my wits end! Thanks in advance.

 

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL

C:\WINDOWS\SYSTEM\MSGSRV32.EXE

C:\WINDOWS\SYSTEM\SPOOL32.EXE

C:\WINDOWS\SYSTEM\MPREXE.EXE

C:\WINDOWS\SYSTEM\MSTASK.EXE

C:\WINDOWS\SYSTEM\mmtask.tsk

C:\WINDOWS\SYSTEM\SYSTRAY.EXE

C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE

C:\WINDOWS\LOADQM.EXE

C:\WINDOWS\SYSTEM\WMIEXE.EXE

C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

C:\WINDOWS\SYSTEM\DDHELP.EXE

C:\WINDOWS\EXPLORER.EXE

C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

C:\WINDOWS\SYSTEM\PSTORES.EXE

C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\O8D9TPZE\STINGER[1].EXE

C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\QGMN44R0\HIJACKTHIS[1].EXE

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://c:\windows\TEMP\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://c:\windows\TEMP\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://c:\windows\TEMP\sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://c:\windows\TEMP\sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://c:\windows\TEMP\sp.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://c:\windows\TEMP\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Dell

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL

O2 - BHO: (no name) - {98F172D6-CFFF-11D8-B9C2-0010E32A15DD} - C:\WINDOWS\SYSTEM\JCCEBC.DLL

O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [LoadQM] loadqm.exe

O4 - HKLM\..\Run: [OmgStartup] C:\Program Files\Common Files\Sony Shared\OpenMG\OmgStartup.exe

O4 - HKLM\..\Run: [sysUpd] C:\WINDOWS\SYSUPD.EXE

O4 - HKLM\..\RunServices: [schedulingAgent] mstask.exe

O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm

O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm

O8 - Extra context menu item: &Web Search - C:\WINDOWS\WEB\selsearch.htm

O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm

O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm

O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm

O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm

O9 - Extra button: Dell Home (HKCU)

O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .mpg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

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I just wanted to let you know that I tried about buster in safe mode and it now appears that my about blank problem is solved. I have rebooted several times and no more about blank problems Is there anything else I need to remove from my hicack this log? I am so thankful to this site for your wonderful advice. I am so clueless when it comes to these things. You people are really great! Thanks.

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