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ynnek63

HELP an old man with pop-up's!

12 posts in this topic

Hello,

 

I have been having a terrible problem with pop-up ads and system slow down for about a month now. I have tried using Ad-Aware, Spyboy S&D, and Xoftpsy to no avail. I have read the FAQs and still have this problem. Here is my HijackThis log file:

 

Logfile of HijackThis v1.98.0

Scan saved at 8:20:15 AM, on 7/10/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\progra~1\vision~1\paperp~1\pptd40nt.exe

C:\WINDOWS\twain_32\paprport\6100b\flatbed.exe

C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

C:\docume~1\dad\locals~1\temp\0fmOJ.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\CachemanXP\CachemanXP.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\pctspk.exe

C:\WINDOWS\System32\CullUk.exe

C:\WINDOWS\system32\srvany.exe

C:\WINDOWS\system32\resetservice.exe

C:\WINDOWS\System32\NgayDE.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\Explorer.EXE

C:\Documents and Settings\Dad\My Documents\My Downloads\hijackthis\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe

O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

O4 - HKLM\..\Run: [PaperPort PTD] c:\progra~1\vision~1\paperp~1\pptd40nt.exe

O4 - HKLM\..\Run: [PP6100b] C:\WINDOWS\twain_32\paprport\6100b\flatbed.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

O4 - HKLM\..\Run: [vxqfhwzsqvd] C:\WINDOWS\System32\cigkbew.exe

O4 - HKLM\..\Run: [0fmOJ.exe] C:\docume~1\dad\locals~1\temp\0fmOJ.exe

O4 - HKLM\..\Run: [w75h3qh] cmcsta.exe

O4 - HKLM\..\Run: [2A@CJTZ2AEKFS@] C:\WINDOWS\System32\AgnG.exe

O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/download/tgctlcm.cab

 

I hope someone can help.

Thanks!

Ken

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Hello, welcome to SWI .

You have the Peper Trojan ,so download uninst.exe here and run it while you are online and reboot.

Post a new hijack this log.

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Thanks mmxx66. I did as you said and so far, no pop-up's! Of course, I just rebooted. Here is the new log file:

 

Logfile of HijackThis v1.98.0

Scan saved at 12:43:50 PM, on 7/10/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\progra~1\vision~1\paperp~1\pptd40nt.exe

C:\WINDOWS\twain_32\paprport\6100b\flatbed.exe

C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

C:\docume~1\dad\locals~1\temp\0fmOJ.exe

C:\Program Files\CachemanXP\CachemanXP.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\pctspk.exe

C:\WINDOWS\system32\srvany.exe

C:\WINDOWS\system32\resetservice.exe

C:\WINDOWS\Explorer.EXE

C:\Documents and Settings\Dad\My Documents\My Downloads\hijackthis\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe

O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

O4 - HKLM\..\Run: [PaperPort PTD] c:\progra~1\vision~1\paperp~1\pptd40nt.exe

O4 - HKLM\..\Run: [PP6100b] C:\WINDOWS\twain_32\paprport\6100b\flatbed.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

O4 - HKLM\..\Run: [vxqfhwzsqvd] C:\WINDOWS\System32\cigkbew.exe

O4 - HKLM\..\Run: [0fmOJ.exe] C:\docume~1\dad\locals~1\temp\0fmOJ.exe

O4 - HKLM\..\Run: [w75h3qh] cmcsta.exe

O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/download/tgctlcm.cab

 

thanks again

ken

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you probably have alot of useless services running. visit: http://www.blackviper.com/WinXP/servicecfg.htm and read through the list and compare it with what you have running (to see what services you have enabled start>run>type "services.msc" w/o quotation marks - to enable/manual/disable, right-click on the listing and go to properties and set as enable/manual/disable).

 

I recommend the safe settings - be you should read each entry and the description to see if you need it.

 

these settings will save memory, speed your system, and make things more secure.

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ynnek63 i´m working in your log , wait a moment.

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Print out these instructions so you can read them while you clean your system.

 

Now close all open windows AND browsers and check these items for HJT to fix:

2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)

O4 - HKLM\..\Run: [vxqfhwzsqvd] C:\WINDOWS\System32\cigkbew.exe

O4 - HKLM\..\Run: [0fmOJ.exe] C:\docume~1\dad\locals~1\temp\0fmOJ.exe

O4 - HKLM\..\Run: [w75h3qh] cmcsta.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

 

Please reboot into safe mode - How do I boot into "Safe" mode?

And delete the files:

 

C:\docume~1\dad\locals~1\temp\0fmOJ.exe

C:\WINDOWS\System32\cigkbew.exe

C:\WINDOWS\System32\cmcsta.exe

 

You may need to show hidden files to delete them.How to show all hidden and system files

 

The following DIRECTORY CONTENTS (But not the directory) need to be deleted while in safe mode.

* C:\Windows\Temp\

* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet content including cookies. This is recommended and strongly suggested.

* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\

* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\

* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\

* Empty your "Recycle Bin".

 

Then disable your system restore

 

1 Right-click My Computer, and then click Properties.

2 Click the System Restore tab.

3 Check the "Turn off System Restore" or "Turn off System Restore on all drives" check box.

4 Click Apply

5 this will delete all existing restore points. Click Yes to do this.

6 Click OK.

 

Reboot into normal mode enable System Restore and post a fresh log in this thread to give you further recommendations.

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SO far so good. Here is the latest HijackThis log.

 

Logfile of HijackThis v1.98.0

Scan saved at 10:09:33 AM, on 7/11/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\progra~1\vision~1\paperp~1\pptd40nt.exe

C:\WINDOWS\twain_32\paprport\6100b\flatbed.exe

C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\CachemanXP\CachemanXP.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\pctspk.exe

C:\WINDOWS\system32\srvany.exe

C:\WINDOWS\system32\resetservice.exe

C:\Documents and Settings\Dad\My Documents\My Downloads\hijackthis\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe

O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

O4 - HKLM\..\Run: [PaperPort PTD] c:\progra~1\vision~1\paperp~1\pptd40nt.exe

O4 - HKLM\..\Run: [PP6100b] C:\WINDOWS\twain_32\paprport\6100b\flatbed.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/download/tgctlcm.cab

 

Again, thanks for all the help

Ken

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Good job!

Your log looks clean now.

 

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.

I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

 

And also see TonyKlein's good advice

So how did I get infected in the first place?

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I'll be sure and follow all your tips. And you have my undying gratitude for all your help.

 

Thanks mmxx66!!

Ken

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Glad we can help :D:D

Good luck!

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