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explorer hangs/crashes


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#1 bigbuck

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Posted 10 July 2004 - 10:37 AM

G'Day,

I hope someone can help me please.

I've been getting crashes in explorer lately just by opening files/folders.
Some internet research suggests it might be related to a windows update!!

It always relates to ntdll.dll which was altered apparently in update rollup 1 for win xp (826939) which contained the offending update 815021.

826939 is listed in add/remove programs, but not 815021.

There are 20 updates in the bundle so I'm reluctant to uninstall.

Here are a couple of error logs:

10/07/2004 5:51 PM Application Error Faulting application explorer.exe, version 6.0.2800.1221, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00008d2c.

11/07/2004 12:02 AM Application Error Faulting application explorer.exe, version 6.0.2800.1221, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x000085c2.
&#x000a


Pleeeeeeeeaaaaaaaaase Help.

I'm pulling my hair out.

Buck.

#2 bigbuck

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Posted 11 July 2004 - 02:24 AM

bump

Anyone? Please!

#3 Master Green

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Posted 12 July 2004 - 06:51 AM

Hi,
According to the information I was able to seek out for you, apparently one of the updates Q815021 is the culprit. Another person who had it on their computer could not find that update in their add/remove program. They were directed to the following registry site (to remove the update): Hkey_Local_Machine >scroll down to software, then to microsoft, then to updates, then to windows xp, then to article number Q815021. Once there they highlighted it and right click on it to delete it.

Since I personally have not had this problem, nor have I yet to troubleshoot a computer with this problem, I am only relaying this information and not speaking from experience. My intent at this point is to give you some info and direction and hope all goes well.

I went to www.microsoft.com and typed in the article number in question and on a quick scan of what came up, I did not see any info saying there's a fix for it.

Keep us posted (and if I find out more on it, I will be sure to pass it along to you).

#4 bigbuck

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Posted 18 July 2004 - 01:21 AM

Thanks,

I'd seen that update mentioned on other threads/forums.

I've reinstalled XP and the updates !?!?

Still been getting a few errors.

Updates are definitely the culprit!!!!!

Cheers,


Buck.




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