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Malware that sticks ...grr

11 posts in this topic

Guys I've got one that I can't seem to lick. I get random pop-ups and what-not. Adaware and SB S&D do not fix it. Also, every so often an error message would pop up saying" Windows detects that this computer is infected with a spyware called "Accessplugin", IEMonit," Whazit/Rnd," GoHip"! Would you like to find out more about spyware............" If you click the yes button and it takes you to the following: http://likesurfing.com/search/search.php?qq=spyware


Running norton antivirus reveals some viruses every time you run it: downloader.trojan, trojan.bookmarker.d, and download.trojan...I try the removal instructions for each as posted on norton's page, but when it comes to deleting the registry values...they do not exist. This makes me think that the viruses aren't infecting my computer...but they keep getting detected.


Anyway, I am stumped. Help would be very very very appreciated as I need this computer up and running again. Here is my HijackThis log:


Logfile of HijackThis v1.98.0

Scan saved at 3:40:07 PM, on 7/8/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:









C:\Program Files\Common Files\Dell\EUSW\Support.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe



C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe



C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe

C:\program files\support.com\bin\tgcmd.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe



C:\Program Files\BroadJump\Client Foundation\CFD.exe


C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe

C:\Program Files\America Online 9.0\aoltray.exe



C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE







C:\Program Files\Internet Explorer\iexplore.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/sbcydsl/defa...//www.yahoo.com

O2 - BHO: (no name) - {85CBFDE0-B26B-4EE5-BD3C-4DE111DE763E} - C:\WINDOWS\System32\winnet.dll

O2 - BHO: (no name) - {98DBBF16-CA43-4c33-BE80-99E6694468A4} - C:\WINDOWS\System32\msmk.dll (file missing)

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll

O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe

O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe

O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe


O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray

O4 - HKLM\..\Run: [storageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet

O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab

O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab


Thank you!!

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Jashh, try opening up Task Manager the next time the popup comes up. Right click on the task that is giving you the popup and select "Go to process." Write down the name of the executable and kill the process, then search for the executable and delete it. It may or may not be gone permanently, if not then you'll have to wait for a better answer.

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rip1271, thanks for replying. the only thing is that I'm unsure just what is giving me the popups. do you see anything in my hijackthis log? i can't seem to.

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Looking at your list of running processes, the popup window that you're referring to is being spawned by taskmgn.exe. For some people, manually deleting it solves the problem, for others, it respawns itself. I don't see anything too suspicious in your HijackThis log, although I'm unsure of what "ctfmon.exe" is.

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If you're still looking for a solution to this problem, I may have good news. I worked on a system with an identical problem yesterday and, despite my urge to have the user switch to Mozilla Firefox and call it good, I tenaciously toughed this one out and solved the problem.


The characteristic which suggests to me we are dealing with a similar source to the problem is the presence of the "Realbar" web page reassignment, which I'll assume was unauthorized. The perniciously persistent popup problem is an annoying accompanyment, but an absolute refusal by the hijacked browser to display the Yahoo web mail page (and probably other web pages) makes the situation unbearable.


Adaware and RegCleaner (my favored defensive tools) could see the entries being made every time the browser was launched and could remove those entries, but could not remove the actual source of the hijack buried deep within the registry. That was where HijackThis proved its worth--even to me, a first-time user! The one clue I had was from the first popup screen, which displayed itself momentarily and wsa then replaced by a random ad. After about the thousanth repetition I suddenly noticed that part of the coding contained the characters "hph" and I remembered a similar entry in the HijackThis listing. Naturally I had assumed that entry had to do with an HP driver so didn't kill it on first pass. There, I believe, was our mutual mistake. After removing the suspect entry (as well as all entries from the registry pertaining to the Realbar or any other non-standard Internet search or toolbar entries) NO MORE PROBLEM!


Including the time I've taken to enter this post, those three uppercase words represent the better part of five hours of unpaid labor. Actually it could have been worse and I'm REALLY impressed with both HijackThis and this website, so I consider the invested time cheap training. I'll be doing all I can to support both of these entities and I encourage other newbies to do the same.

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