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Edd Program "O" What is this?


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#1 randyvild

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Posted 21 May 2004 - 04:38 PM

I turn on my computer I can go to Outlook Express then about 5 minutes pass I try to receive emails and it won't then I exit outlook...when I try to reopen OutExpress it won't come up then when I reboot my system says END PROGRAM O so it will not end so I have to hit end now.

Someone please help. I'm usually pretty good at finding solutions I have tried for over 10 hours. Ask Jeeves.com had threads for two people with same problem but no answers just to run spyware ect.. I tried this Hijack one but am scared to delete any this was my run...

0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~2\navapw32.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] PELMICED.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [winhlp32.exe] C:\WINDOWS\system32\winhlp32.dll.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Norton System Doctor.lnk = C:\Program Files\Norton Utilities\SYSDOC32.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O15 - Trusted Zone: *.line6.net
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.micros...ontent/opuc.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} (PopCapLoaderCtrl Class) - http://zone.msn.com/...pcaploader1.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.c...lient/setup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.micros...ontent/opuc.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yim...ctl_0_0_0_1.ocx


Thank you,
Randy

#2 WinHelp2002

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Posted 21 May 2004 - 08:53 PM

Randy,
1) Restart in Safe Mode (see "How To:" below)
2) Enable Hidden Files (see "How To:" below)

Locate and delete the following:

C:\WINDOWS\system32\winhlp32.dll.exe <--this file

While still in Safe Mode:
Close all open windows, rescan with HijackThis and "Fix checked" the following:

O4 - HKLM\..\Run: [winhlp32.exe] C:\WINDOWS\system32\winhlp32.dll.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab


Restart normally and then ...

Download the latest version of Ad-Aware:
http://www.lavasoft....ftware/adaware/

After installing AAW, and before running the program.

Reconfigure Ad-Aware for Full Scan:
Please update the reference file following the instructions here:
http://www.lavahelp....dref/index.html

Launch the program, and click on the Gear at the top of the start screen.

Click the "Scanning" button.
Under Drives & Folders, select "Scan within Archives".
Click "Click here to select Drives + folders" and select your installed hard drives.

Under Memory & Registry, select all options.
Click the "Advanced" button.
Under "Log-file detail", select all options.
Click the "Tweaks" button.

Under "Scanning Engine", select the following:
"Include additional Ad-aware settings in logfile" and
"Unload recognized processes during scanning."
Under "Cleaning Engine", select the following:
"Let Windows remove files in use after reboot."
Click on 'Proceed' to save these Preferences.
Please make sure that you activate IN-DEPTH scanning before you proceed.

After the above post a fresh log ...
Note: post the complete log, you're missing the top part above.
Mike
Former Microsoft MVP Posted Image 1999-2012
"There's no place like 127.0.0.1"
Posted Image
Blocking Malware, Parasites, Hijackers, Trojans, http://www.mvps.org/...p2002/hosts.htm with a HOSTS file

#3 randyvild

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Posted 22 May 2004 - 02:25 PM

Winhelp2002,

You are a complete GENiuS!!!!!!!

This worked!!!!!!


Thank you,
Randy

#4 WinHelp2002

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Posted 22 May 2004 - 02:40 PM

Randy,
You're welcome ... glad to see you have resolved your problem.
Mike
Former Microsoft MVP Posted Image 1999-2012
"There's no place like 127.0.0.1"
Posted Image
Blocking Malware, Parasites, Hijackers, Trojans, http://www.mvps.org/...p2002/hosts.htm with a HOSTS file




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