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Intermittent Outlook problem-I'm told it's spyware

2 posts in this topic



I use WinXP, updated and patched. Have Ad-Aware and Spybot, latest versions, updated.


Of late, when I select some e-mails in Outlook XP, I get a window requesting the Office 2000 Pro CD. I still have Access 2000 on my system, but no longer have the Office 2000 Pro CDs. I have posted in an Outlook forum I belong to, and they suggest it's a spyware problem.


I've just run Ad-aware and Spybot, and they both say I'm clean now.


Here is the HiJack This Log:


Logfile of HijackThis v1.97.7

Scan saved at 8:38:30 AM, on 7/12/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:










C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE


C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe


C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE


C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

C:\Program Files\Novatix\ExplorerPlus\Nxdlghlp.exe



C:\Program Files\Lockstep\BackupForOne\BackupSchedulerService.exe

C:\Program Files\Executive Software\Diskeeper\DkService.exe


C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE


C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe

C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\Pavsrv51.exe




C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\AVENGINE.EXE

C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\WebProxy.exe


C:\Program Files\Express ClickYes\ClickYes.exe

C:\Program Files\MSGTAG\MSGTAG.exe

C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe

C:\Program Files\Novatix\ExplorerPlus\NxExplo.exe



R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx

O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O2 - BHO: (no name) - {A7DE7922-14CB-11D6-8BCA-0010A48E5285} - C:\webacc\WagBHO.dll

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar1.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar1.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll

O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe

O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE" /s

O4 - HKLM\..\Run: [EPSON Stylus CX6400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE /P19 "EPSON Stylus CX6400" /O6 "USB002" /M "Stylus CX6400"

O4 - HKLM\..\Run: [kmw_run.exe] kmw_run.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [AVG_EMC] C:\PROGRA~1\Grisoft\AVG6\avgemc.exe

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - Startup: Dialog Tracker.lnk = C:\Program Files\Novatix\ExplorerPlus\Nxdlghlp.exe

O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: &Acronym Finder lookup... - http://www.acronymfinder.com/iesearch/

O8 - Extra context menu item: &Google Search - res://c:\windows\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: Allow popups from this web page - C:\Program Files\Sunbelt Software\iHatePopups\allowsite.htm

O8 - Extra context menu item: Backward &Links - res://c:\windows\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm

O8 - Extra context menu item: Si&milar Pages - res://c:\windows\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Stop popups from this web page - C:\Program Files\Sunbelt Software\iHatePopups\denysite.htm

O8 - Extra context menu item: Translate into English - res://c:\windows\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: Settings (HKLM)

O9 - Extra 'Tools' menuitem: Launch Copernic Agent (HKLM)

O9 - Extra button: Create Mobile Favorite (HKLM)

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)

O9 - Extra button: Fill Forms (HKLM)

O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)

O9 - Extra button: Xanadu (HKLM)

O9 - Extra button: Copernic Agent (HKLM)

O9 - Extra button: MoneySide (HKLM)

O9 - Extra button: Yahoo! Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O9 - Extra button: iHatePopups (HKCU)

O9 - Extra 'Tools' menuitem: iHatePopups (HKCU)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O15 - Trusted Zone: http://www.canpo.org

O15 - Trusted Zone: http://www.haldane.com

O15 - Trusted Zone: http://www.handspring.com

O15 - Trusted Zone: http://www.mapquest.com

O15 - Trusted Zone: http://www.weightwatchers.com

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://activex.microsoft.com/activex/contr...media/Swdir.cab

O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab

O16 - DPF: {4BEE3896-4820-48D1-85EA-5A9A9ECD3D95} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab

O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab

O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {713AE1D4-897C-11D2-B2A0-00C04F94B4D5} (WUCorpSuppControl Class) - http://corporate.windowsupdate.microsoft.com/en/wucorpct.CAB

O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7581.4346064815

O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/SSC/SharedCont...c/bin/cabsa.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate.microsoft.com/Template...nloads/outc.cab

O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab


Please let me know if you need more information, and please help!


Thanks in advance,



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