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sashabea

Constant pop-ups

2 posts in this topic

I run Ad-Aware, Spybot S&D, CWShredder and Norton Anti-Virus; I have also installed Zone Alarm, Pop-Up Stopper, and Spyware Blaster. Ad-Aware and Spybot keep finding and removing spyware, but I still have pop-ups every time I start my homepage (google). I did a scan with HijackThis, but I am not comfortable removing or fixing anything myself without assistance. Can you help? Thank you.

 

 

Logfile of HijackThis v1.98.0

Scan saved at 9:48:47 AM, on 7/12/2004

Platform: Windows ME (Win9x 4.90.3000)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL

C:\WINDOWS\SYSTEM\MSGSRV32.EXE

C:\WINDOWS\SYSTEM\SPOOL32.EXE

C:\WINDOWS\SYSTEM\MPREXE.EXE

C:\PROGRAM FILES\ENCOMPASS\ENCMONTR.EXE

C:\WINDOWS\SYSTEM\MSTASK.EXE

C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE

C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE

C:\WINDOWS\SYSTEM\HIDSERV.EXE

C:\WINDOWS\SYSTEM\MSGLOOP.EXE

C:\WINDOWS\SYSTEM\MSG32.EXE

C:\WINDOWS\SYSTEM\mmtask.tsk

C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE

C:\WINDOWS\EXPLORER.EXE

C:\WINDOWS\TASKMON.EXE

C:\WINDOWS\SYSTEM\SYSTRAY.EXE

C:\WINDOWS\SYSTEM\HPSYSDRV.EXE

C:\WINDOWS\SYSTEM\WMIEXE.EXE

C:\WINDOWS\SYSTEM\USBMMKBD.EXE

C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE

C:\PROGRAM FILES\PRODINET\BIN\PIDUNHK.EXE

C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE

C:\PROGRAM FILES\WINAMP3\WINAMPA.EXE

C:\PROGRAM FILES\PRODINET\BIN\PIAXORB.EXE

C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE

C:\WINDOWS\TEMP\I4.EXE

C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE

C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE

C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE

C:\WINDOWS\RunDLL.exe

C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE

C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE

C:\PROGRAM FILES\MSWORKS\CALENDAR\WKCALREM.EXE

C:\PROGRAM FILES\AMERICA ONLINE 7.0\AOLTRAY.EXE

C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE

C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE

C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe

C:\WINDOWS\SYSTEM\XUPJ.EXE

C:\WINDOWS\SYSTEM\AFKEX.EXE

C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\FREXT.EXE

C:\WINDOWS\SYSTEM\APIM.EXE

C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

 

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = www.prodigy.net;enroll.prodigy.net;enroll-isp.prodigy.net;

R3 - Default URLSearchHook is missing

F1 - win.ini: run=hpfsched

O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [scanRegistry] c:\windows\scanregw.exe /autorun

O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe

O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe

O4 - HKLM\..\Run: [uSBMMKBD] usbmmkbd.exe

O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe

O4 - HKLM\..\Run: [PiDunHk] "C:\PROGRAM FILES\PRODINET\BIN\PIDUNHK.EXE"

O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"

O4 - HKLM\..\Run: [PCHealth] c:\windows\PCHealth\Support\PCHSchd.exe -s

O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\Run: [i4] C:\WINDOWS\TEMP\I4.EXE

O4 - HKLM\..\Run: [mswspl] C:\PROGRAM FILES\WINDOWS MEDIA PLAYER\WMPLAYER.EXE

O4 - HKLM\..\Run: [52REXRA4BHFXCA] C:\WINDOWS\SYSTEM\PgpXq.exe

O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"

O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe

O4 - HKLM\..\Run: [emsw.exe] C:\WINDOWS\emsw.exe

O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\NORTON~1\NAVAPW32.EXE

O4 - HKLM\..\Run: [APIM] C:\WINDOWS\SYSTEM\APIM.exe

O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Encompass\ENCMONTR.EXE

O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run

O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\RunServices: [schedulingAgent] mstask.exe

O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe

O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service

O4 - HKLM\..\RunServices: [scriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

O4 - HKLM\..\RunServices: [CSINJECT.EXE] c:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE

O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY

O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE"

O4 - HKCU\..\Run: [WNST] C:\WINDOWS\SYSTEM\wnsapisv.exe

O4 - HKCU\..\Run: [HELPEXP.EXE] C:\Program Files\Alset\HelpExpress\Default\Client\HelpExp.exe

O4 - HKCU\..\Run: [DealHelperDown] "C:\WINDOWS\TEMP\msF043.TMP"

O4 - Startup: HP Updates.lnk = C:\Program Files\BackWeb\BackWeb\Program\backweb.exe

O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE

O4 - Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe

O4 - Startup: RealDownload.lnk = C:\Program Files\Real\RealDownload\REALDOWNLOAD.EXE

O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000

O8 - Extra context menu item: Coupons - file://C:\Program Files\couponsandoffers\System\Temp\couponsandoffers_script0.htm

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE

O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\SYSTEM\ms.exe

O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\SYSTEM\ms.exe

O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .bmp: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .aif: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll

O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll

O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab

O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50151/QDow_AS2.cab

O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx

O20 - AppInit_DLLs: APITRAP.DLL

O21 - SSODL: AUHook - {BCBCD383-3E06-11D3-91A9-00C04F68105C} - C:\WINDOWS\SYSTEM\AUHOOK.DLL

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Hi sashabea,

 

Please put HJT in a Permanent folder.

Click My Computer, then C:\

In the menu bar, File->New->Folder.

That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder. Put your HijackThis.exe there, and double click to run it.

This will allow backups to be made and saved By hijackthis in case something goes wrong.

Follow this link http://www.netstar.me.uk/hjt/hjt.html if you need help.

 

__________

 

You have a peper infection.

First download the PeperFix.exe, a tool made by Option^Explicit, from here:

 

http://downloads.subratam.org/PeperFix.exe

 

Click on the PeperFix.exe to launch it.

 

Click the Find and Fix button.

 

You will be prompted to reboot.

 

Reboot and it will delete the files.

 

___________

 

Then go to Start/ Control Panel/Add Remove Programs and see if BACKWEB is there. If so, Remove it.

___________

 

Then open Hijackthis, click Scan, then put a check next to the following entries:

 

R3 - Default URLSearchHook is missing

 

O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)

 

O4 - HKLM\..\Run: [i4] C:\WINDOWS\TEMP\I4.EXE

O4 - HKLM\..\Run: [52REXRA4BHFXCA] C:\WINDOWS\SYSTEM\PgpXq.exe

O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"

O4 - HKLM\..\Run: [emsw.exe] C:\WINDOWS\emsw.exe

O4 - HKLM\..\Run: [APIM] C:\WINDOWS\SYSTEM\APIM.exe

O4 - HKCU\..\Run: [WNST] C:\WINDOWS\SYSTEM\wnsapisv.exe

O4 - HKCU\..\Run: [DealHelperDown] "C:\WINDOWS\TEMP\msF043.TMP"

 

O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50151/QDow_AS2.cab

 

 

Now Close all open Windows and browsers (have only HJT open) and click "Fix Checked".

 

Next, reboot to Safe mode (press and hold down the F8 key while restarting until the Windows 98 startup menu appears)

and delete this folder:

 

C:\Program Files\AutoUpdate\

 

And these files:

 

C:\WINDOWS\SYSTEM\APIM.exe

C:\WINDOWS\SYSTEM\wnsapisv.exe

C:\WINDOWS\TEMP\msF043.TMP

C:\WINDOWS\TEMP\I4.EXE

 

You may need to show Hidden Files

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Show hidden files and folders.

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Click OK.

Click Start, Programs and Accessories and open Windows Explorer.

Select a hard drive from the left hand side of the Windows Explorer window.

Select View the Entire contents of this drive.

 

Then follow this link to Delete the Temporary Internet Files

Then in internet explorer click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

 

After you reboot, please post a new HJT log, and let us know how you made out.

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